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Edwards Chevrolet Downtown

Birmingham, AL

Overview
Reviews
4.5
2,343 Reviews
Call Dealership (205) 716-3330
View Awards

1400 3rd Ave North

Birmingham, AL

35203

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Showing 2,343 reviews

November 18, 2021

Great job!!! Service was fast and everyone was super nice! Thank you all so much More

by Tawanda Ford
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Avant, Jonathan Cushen
Report | Print
Nov 19, 2021 -

Edwards Chevrolet Downtown responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. The Edwards Chevrolet Team

Helpful
November 15, 2021

The guys at the service center were extremely courteous and helpful with all my questions and answered everything I needed to know. Their work was swift and very professional!! More

by GSKILLSJONES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Avant, Gary Varner, Jonathan Cushen
Report | Print
Nov 17, 2021 -

Edwards Chevrolet Downtown responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! The Edwards Chevrolet Team

Helpful
November 15, 2021

Very good everyone is so friendly and concern. Very helpful l have always taking my cars and trucks here for.serving I have had no problems More

by TRISHANHARDY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marty Phillips, Craig Avant
Report | Print
Nov 17, 2021 -

Edwards Chevrolet Downtown responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. The Edwards Chevrolet Team

Helpful
November 14, 2021

My appointment was at 12:45 but my customer rep was on lunch so I had to wait until he was finish. They didn’t start on my car until 1:45 and charged me a hour of labor for only 15-20 mins worth of work. More

by Wright.jordan011
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jonathan Cushen
Report | Print
Nov 15, 2021 -

Edwards Chevrolet Downtown responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact me at (205) 716-3246 to discuss your concerns, as your satisfaction is of utmost importance to us. Thanks again. ~Mary Kay Graham, Customer Relations Manager

Helpful
November 14, 2021

I didn't have service there because your dealership, understandably no longer accepts the extended warranty policy that I have. More

by none
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jonathan Cushen
Report | Print
Nov 15, 2021 -

Edwards Chevrolet Downtown responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact me at (205) 716-3246 to discuss your concerns, as your satisfaction is of utmost importance to us. Thanks again. ~Mary Kay Graham, Customer Relations Manager

Helpful
November 12, 2021

Jonathan Cushen was outstanding in every way and the work done was perfect as always. More

by DWENSLEN1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Cushen
Report | Print
Nov 15, 2021 -

Edwards Chevrolet Downtown responded

Hi, we're happy you found our staff to be so supportive during your experience here at Edwards Chevrolet Downtown. Thanks for highlighting Jonathan, who helped make this such a great experience! Your complete satisfaction is important to us, so we want to sincerely thank you for choosing Edwards Chevrolet Downtown and we hope to see you again soon! ~Marty Phillips, General Manager

Helpful
November 12, 2021

The appointment was longer than I expected but the technician kept me updated very professional More

by TSTORMEY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Hollman
Report | Print
Nov 15, 2021 -

Edwards Chevrolet Downtown responded

Hi there, thank you; we appreciate your feedback! We sincerely value your business and look forward to your next visit. Thanks again. ~Marty Phillips, General Manager

Helpful
November 12, 2021

Craig A. was really great in helping me and answering all of my questions. It was a good experience. More

by ADRIAN.MOULTRIE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Avant
Report | Print
Nov 15, 2021 -

Edwards Chevrolet Downtown responded

Hi, we're happy you found our staff to be so supportive during your experience here at Edwards Chevrolet Downtown. Thanks for highlighting Craig, who helped make this such a great experience! Your complete satisfaction is important to us, so we want to sincerely thank you for choosing Edwards Chevrolet Downtown and we hope to see you again soon! ~Marty Phillips, General Manager

Helpful
November 12, 2021

Communication from the dealership was terrible. If I didn’t call everyday, I would have never known the status of my car. I didn’t have my car for a week. I am glad I got my car back but not pleased wit More

by jahmel97
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Craig Avant
Report | Print
Nov 15, 2021 -

Edwards Chevrolet Downtown responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact me at (205) 716-3246 to discuss your concerns, as your satisfaction is of utmost importance to us. Thanks again. ~Mary Kay Graham, Customer Relations Manager

Helpful
November 11, 2021

They were very nice people thad went above and beyond to help me and my wife thank you keep up the great work. More

by James may
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thaddeus Cole
Report | Print
Nov 11, 2021 -

Edwards Chevrolet Downtown responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Edwards Chevrolet Downtown! We sincerely value your business and look forward to your next visit! ~Marty Phillips, General Manager

Helpful
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