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Edwards Chevrolet Downtown

Birmingham, AL

Overview
Reviews
4.5
2,347 Reviews
Call Dealership (205) 716-3330
View Awards

1400 3rd Ave North

Birmingham, AL

35203

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Showing 2,347 reviews

December 01, 2021

They said my car would be ready in a week. It was 22 days. They would not answer the telephone. They told my insurance agent the car was ready and that they would call me. I got my car about a week l More

by Josieskanes
Customer Service
Recommend Dealer
No
Employees Worked With
Rick 1 star
Report | Print
Dec 03, 2021 -

Edwards Chevrolet Downtown responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact me at (205) 716-3246 to discuss your concerns, as your satisfaction is of utmost importance to us. Thanks again. ~Mary Kay Graham, Customer Relations Manager

December 01, 2021

Jonathan and the service crew are always friendly and helpful and get the job done in a timely manner. More

by AmyYHarrison
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Nowak, Jonathan Cushen
Report | Print
Dec 02, 2021 -

Edwards Chevrolet Downtown responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! The Edwards Chevrolet Team

November 30, 2021

Took over a week to complete the work. They said they would call me when it was completed. They did not More

by Tomlinsonron21
Recommend Dealer
Yes
Employees Worked With
Lady Service writer and Gary the supervisor
Report | Print
Nov 30, 2021 -

Edwards Chevrolet Downtown responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact me at (205) 716-3246 to discuss your concerns, as your satisfaction is of utmost importance to us. Thanks again. ~Mary Kay Graham, Customer Relations Manager

November 29, 2021

Good service. App doesn’t sync with the service center but they still made a way to address my issues. More

by GERALDLBEAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Varner
Report | Print
Nov 30, 2021 -

Edwards Chevrolet Downtown responded

Hi there, thank you; we appreciate your feedback! We sincerely value your business and look forward to your next visit. Thanks again. ~Marty Phillips, General Manager

November 28, 2021

Dewana was extremely helpful and arranging my appointment and then Craig was able to supply the need to fix my vehicle. More

by Jfkelly57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dewana Lemley , Craig Avant
Report | Print
Nov 29, 2021 -

Edwards Chevrolet Downtown responded

Hi, we're happy you found our staff to be so supportive during your experience here at Edwards Chevrolet Downtown. Thanks for highlighting Craig and Dewana, who helped make this such a great experience! Your complete satisfaction is important to us, so we want to sincerely thank you for choosing Edwards Chevrolet Downtown and we hope to see you again soon! ~Marty Phillips, General Manager

November 26, 2021

Handled quickly and efficiently on a schedule I picked. Always cheerful and helpful with my questions More

by KDUMMIER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Avant
Report | Print
Nov 29, 2021 -

Edwards Chevrolet Downtown responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Edwards Chevrolet Downtown! We sincerely value your business and look forward to your next visit! ~Marty Phillips, General Manager

November 25, 2021

Very professional, courteous and work with a client at an amazing timely manner. Would recommend to anyone and everyone. Very satisfied. More

by SARAMIKEGARCIA15
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachael Ridlehoover
Report | Print
Nov 29, 2021 -

Edwards Chevrolet Downtown responded

Hi there, thank you; we appreciate your feedback! We sincerely value your business and look forward to your next visit. Thanks again. ~Marty Phillips, General Manager

November 25, 2021

It was a nice Experience I like the excellent service I It was a nice Experience I like the excellent service I will come back again More

by willieetheridgejr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Avant
Report | Print
Nov 29, 2021 -

Edwards Chevrolet Downtown responded

Hi there, thank you; we appreciate your feedback! We sincerely value your business and look forward to your next visit. Thanks again. ~Marty Phillips, General Manager

November 24, 2021

Terrible experience. Called several times. Didn't receive a call back. Ultimately had to go pickup vehicle to take to another dealership to get the service I needed More

by Demeatrisr1
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Jonathan Cushen
Report | Print
Nov 29, 2021 -

Edwards Chevrolet Downtown responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact me at (205) 716-3246 to discuss your concerns, as your satisfaction is of utmost importance to us. Thanks again. ~Mary Kay Graham, Customer Relations Manager

November 22, 2021

I was given false information about the cost of repairs. It was more than I was told. It was horrible. More

by terrywils12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tonya Warmley
Report | Print
Nov 22, 2021 -

Edwards Chevrolet Downtown responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact me at (205) 716-3246 to discuss your concerns, as your satisfaction is of utmost importance to us. Thanks again. ~Mary Kay Graham, Customer Relations Manager

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