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Edwards Chevrolet Downtown

Birmingham, AL

4.5
2,343 Reviews

1400 3rd Ave North

Birmingham, AL

35203

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Showing 2,343 reviews

December 13, 2021

I came in with the lowest of expectations due to my credit score and never having a car note. Mr. Terrance Wray, Mr. Jonathan Holman, and Mr. Ivan Miller would not allow that type of attitude! They str More

by Nista L.
Customer Service
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Hollman, Terrance Wray, Ivan Miller
Dec 15, 2021 -

Edwards Chevrolet Downtown responded

Hello, thank you for your kind words and this wonderful review! Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle. Thanks again. ~ Marty Phillips, General Manager

December 13, 2021

Great service and efficient. It was very easy to schedule and the process ran smoothly. More

by LLOYD39
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Cushen
Dec 15, 2021 -

Edwards Chevrolet Downtown responded

Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day! ~Marty Phillips, General Manager

December 10, 2021

My GMC Sierras brakes went out in traffic on my way to UAB . I was able to stop and pulled into a chevron station, I called Edwards Chevrolet and spoke with Craig in the service department. I was told I w More

by allgoodwilliam2017
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Avant
Dec 13, 2021 -

Edwards Chevrolet Downtown responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Edwards Chevrolet Team

December 10, 2021

I made an appointment to get a recall fixed on my vehicle and the process seemed effortless. The staff communicated very well on drop off and pick up. Covid protocols we adhered from the first interaction, w More

by msburton01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Cushen
Dec 13, 2021 -

Edwards Chevrolet Downtown responded

We cannot thank you enough for your wonderful review of Edwards Chevrolet and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, The Edwards Chevrolet Team

December 10, 2021

Everything was great, everything ran so smoothly She Everything was great, everything ran so smoothly She was great and I’m happy with my car More

by NABORSL68
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel star 5
Dec 13, 2021 -

Edwards Chevrolet Downtown responded

Thank you for leaving us this review, NABORSL68. We are very happy to hear that we could help get you set up with the perfect new car. If there is anything more we can do for you, please feel free to come back and see us anytime! Take care. Sincerely, The Edwards Chevrolet Team

December 08, 2021

Very professional and courteous, will always use Edward's to svc my vehicle. My svc man is Craig. He is always so courteous. Thanks so much More

by Mattierbishop
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Avant
Dec 09, 2021 -

Edwards Chevrolet Downtown responded

Hi, we're happy you found our staff to be so supportive during your experience here at Edwards Chevrolet Downtown. Thanks for highlighting Craig, who helped make this such a great experience! Your complete satisfaction is important to us, so we want to sincerely thank you for choosing Edwards Chevrolet Downtown and we hope to see you again soon! ~Marty Phillips, General Manager

December 07, 2021

The staff here is very friendly and knowledgeable. The service is excellent. Highly recommended dealership. More

by D. Powell Britt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Varner, Sr., Jonathan Cushen
Dec 08, 2021 -

Edwards Chevrolet Downtown responded

Hi there, thank you; we appreciate your feedback! We sincerely value your business and look forward to your next visit. Thanks again. ~Marty Phillips, General Manager

December 06, 2021

The service I received was very good .no pressure my sells man Took time showed me everything you had that was I was looking for. After the sale I walked everything about the truck. GIVING MY SALE More

by KMORROW5701
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
MR TYRONE TYLMON , Marty Phillips
Dec 08, 2021 -

Edwards Chevrolet Downtown responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. The Edwards Chevrolet Team

December 06, 2021

Very helpful intake personnel. Loaner car provided when work required more time. Very friendly and responsive More

by JSVOGTLE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Judson Halbrooks
Dec 08, 2021 -

Edwards Chevrolet Downtown responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! The Edwards Chevrolet Team

December 05, 2021

I Macy’s purchase over 70000 dollars. A high end vehicle I heard issues with the vehicle and they tell me there’s nothing they can do. Really… 70000 dollar purchase. I will never patronize again. More

by BRANDYANTON
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marty Phillips, Jonathan Hollman, Gary Varner
Dec 06, 2021 -

Edwards Chevrolet Downtown responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact me at (205) 716-3246 to discuss your concerns, as your satisfaction is of utmost importance to us. Thanks again. ~Mary Kay Graham, Customer Relations Manager

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