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Edwards Chevrolet Downtown

Birmingham, AL

4.5
2,347 Reviews

1400 3rd Ave North

Birmingham, AL

35203

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Showing 2,347 reviews

January 17, 2022

The experience was superb. The salesman Mr. Jonathan Hollman provided excellent service and made the process seamless. The car is the Dreamcar and I am very satisfied. I feel that if I have any issues E More

by DRNELSON25
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Hollman
Jan 17, 2022 -

Edwards Chevrolet Downtown responded

Hi, we're happy you found our staff to be so supportive during your experience here at Edwards Chevrolet Downtown. Thanks for highlighting Jonathan, who helped make this such a great experience! Your complete satisfaction is important to us, so we want to sincerely thank you for choosing Edwards Chevrolet Downtown and we hope to see you again soon! ~Marty Phillips, General Manager

January 15, 2022

It was great meeting George and he took great care of us. He was super friendly also. More

by Lilnifer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marty Phillips, George Campbell
Jan 17, 2022 -

Edwards Chevrolet Downtown responded

Hi, we're happy you found our staff to be so supportive during your experience here at Edwards Chevrolet Downtown. Thanks for highlighting George, who helped make this such a great experience! Your complete satisfaction is important to us, so we want to sincerely thank you for choosing Edwards Chevrolet Downtown and we hope to see you again soon! ~Marty Phillips, General Manager

January 15, 2022

Special care was given to take care of my problem in a reasonable time frame. More

by Terry King
Recommend Dealer
Yes
Employees Worked With
Marty Phillips
Jan 17, 2022 -

Edwards Chevrolet Downtown responded

Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day! ~Marty Phillips, General Manager

January 14, 2022

Amazing service. Nice people helped me with my every need. Got oil changed and tires rotated! Will continue to go here for service. More

by DAVISJORDAN65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Davis, Marty Phillips, George Campbell, Craig Avant
Jan 17, 2022 -

Edwards Chevrolet Downtown responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Edwards Chevrolet Downtown! We sincerely value your business and look forward to your next visit! ~Marty Phillips, General Manager

January 13, 2022

Very happy with my service at Edwards. From the initial contact person to the quality of the work, it was great! Just as important, they kept to their promised time frame and had the work completed on tim More

by dbedwellzxc21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marty Phillips, Gary Varner
Jan 14, 2022 -

Edwards Chevrolet Downtown responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Edwards Chevrolet Team

January 12, 2022

This dealership is one of the few automotive companies that I trust to work on my vehicle More

by DJCREATE2003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Avant
Jan 12, 2022 -

Edwards Chevrolet Downtown responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Edwards Chevrolet Downtown! We sincerely value your business and look forward to your next visit! ~Marty Phillips, General Manager

January 10, 2022

Kept my car for 2 months. All I needed was a front bumper repaired. I would have preferred if they gave me a date to bring the car in, instead of taking my car when they knew they were backed up or short sta More

by snembry10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Derek
Jan 10, 2022 -

Edwards Chevrolet Downtown responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact me at (205) 716-3246 to discuss your concerns, as your satisfaction is of utmost importance to us. Thanks again. ~Mary Kay Graham, Customer Relations Manager

January 10, 2022

Did my problem get fixed for the amount quoted? Yes. Communication was rough. I was given a date and time to drop of the car, so I took off work, brought it in and was told there wasn’t a chance of it b More

by Thrasher1992
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Craig Avant, Jonathan Cushen
Jan 11, 2022 -

Edwards Chevrolet Downtown responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact me at (205) 716-3246 to discuss your concerns, as your satisfaction is of utmost importance to us. Thanks again. ~Mary Kay Graham, Customer Relations Manager

January 10, 2022

WAS VERY HELPFUL AND UNDERSTANDING AND VERY PROFESSIONAL. TOOK TIME OUT TO MAKE SURE I UNDERSTAND WHAT THEY WERE TALKING ABOUT More

by VDHOLLEY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike King, Terrance Wray
Jan 11, 2022 -

Edwards Chevrolet Downtown responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Edwards Chevrolet Downtown! We sincerely value your business and look forward to your next visit! ~Marty Phillips, General Manager

January 09, 2022

My experience was great. Very professional staff. I would use them again. Salesman was very helpful. More

by DEBOMAMA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wendell Gover, Terrance Wray
Jan 10, 2022 -

Edwards Chevrolet Downtown responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Edwards Chevrolet Downtown! We sincerely value your business and look forward to your next visit! ~Marty Phillips, General Manager

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