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Edwards Chevrolet Downtown

Birmingham, AL

Overview
Reviews
4.5
2,347 Reviews
Call Dealership (205) 716-3330
View Awards

1400 3rd Ave North

Birmingham, AL

35203

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Showing 2,347 reviews

February 19, 2023

I had a awesome experience the staff was Very friendly and the service nice and quick More

by Skinny Minnie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Varner
Report | Print
Feb 20, 2023 -

Edwards Chevrolet Downtown responded

Hi there, thank you; we appreciate your feedback! We sincerely value your business and look forward to your next visit. Thanks again. ~ Mary Kay Graham, Customer Relations Manager

February 18, 2023

Nice, courteous, to the point. Took my vehicle right in for repair. Called me several hours later to tell me it is finished. Rick Smith is awesome to work with. More

by steve.cochran31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Smith
Report | Print
Feb 20, 2023 -

Edwards Chevrolet Downtown responded

Hi, we're happy you found our staff to be so supportive during your experience here at Edwards Chevrolet Downtown. Thanks for highlighting Rick, who helped make this such a great experience! Your complete satisfaction is important to us, so we want to sincerely thank you for choosing Edwards Chevrolet Downtown and we hope to see you again soon! ~ Mary Kay Graham, Customer Relations Manager

February 18, 2023

The service adviser was not understanding at all. I was not informed the way I thought I should have been on my truck. Rick Smith doesn't have a good attitude at all. So if I ever bring my truck back More

by Johnjolenempowell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Craig Avant
Report | Print
Feb 20, 2023 -

Edwards Chevrolet Downtown responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact me at (205) 716-3246 to discuss your concerns, as your satisfaction is of utmost importance to us. Thanks again. ~Mary Kay Graham, Customer Relations Manager

February 16, 2023

Not pleased with Service personnel Did not return calls or text when I needed answers. More

by hildanumberonepicker
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan Cushen
Report | Print
Feb 16, 2023 -

Edwards Chevrolet Downtown responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact me at (205) 716-3246 to discuss your concerns, as your satisfaction is of utmost importance to us. Thanks again. ~Mary Kay Graham, Customer Relations Manager

February 16, 2023

Quick and everyone was friendly. Thank you for treating my baby with tender loving care. More

by Consuelajacobs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know her name but the receptionist was very nice and patient , Craig Avant, Gary Varner, Jonathan Cushen
Report | Print
Feb 17, 2023 -

Edwards Chevrolet Downtown responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Edwards Chevrolet Team

February 15, 2023

The staff were professional and I did not feel any pressure while car shopping. Overall, I had a great experience and will definitely recommend this dealership to others. More

by Misha
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Spires
Report | Print
Feb 15, 2023 -

Edwards Chevrolet Downtown responded

Misha, we love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Edwards Chevrolet. Please feel free to contact us if you have any questions on your new purchase. Sincerely, The Edwards Chevrolet Team

February 11, 2023

Easiest buying experience I have ever had. Terrance and Will were great to work with! More

by Jimmy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Will Coleman, Terrance Wray
Report | Print
Feb 13, 2023 -

Edwards Chevrolet Downtown responded

Hi, we're happy you found our staff to be so supportive during your experience here at Edwards Chevrolet Downtown. Thanks for highlighting Terrance and Will, who helped make this such a great experience! Your complete satisfaction is important to us, so we want to sincerely thank you for choosing Edwards Chevrolet Downtown and we hope to see you again soon! ~ Mary Kay Graham, Customer Relations Manager

February 10, 2023

Been a customer for over 10yrs@ Edwards Chevrolet Downtown. Recently traded in my car for something else.. Thought about the car deal& the fact my son doesn't even fit in the car. Read over the contr More

by lacostacarter09
Sales Price Transparency
Finance Experience
Recommend Dealer
No
Employees Worked With
Justin & Brandon use car mangers., Jonathan Hollman, Thaddeus Cole
Report | Print
Feb 10, 2023 -

Edwards Chevrolet Downtown responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact me at (205) 716-3246 to discuss your concerns, as your satisfaction is of utmost importance to us. Thanks again. ~Mary Kay Graham, Customer Relations Manager

Feb 10, 2023 -

lacostacarter09 responded

Mary Kay Graham, I have spoken to you. I also told you the situation about the car... And you suggested I talked to management .Which over course was a waste of time & no help...

February 04, 2023

great customer service and speedy turn around time. went in for an oil change and all of the staff was friendly. More

by joygreen6678
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Avant, Gary Varner, Jonathan Cushen
Report | Print
Feb 06, 2023 -

Edwards Chevrolet Downtown responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, The Edwards Chevrolet Team

February 04, 2023

Always have done what they said. They’ve treated me right anytime I’ve been there. More

by JASONMERRITT1102
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Avant
Report | Print
Feb 06, 2023 -

Edwards Chevrolet Downtown responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Edwards Chevrolet Team

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