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Edwards Chevrolet Downtown

Birmingham, AL

4.5
2,347 Reviews

1400 3rd Ave North

Birmingham, AL

35203

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Showing 2,347 reviews

April 29, 2022

I had my car in the body shop foe repairs and they did a great job! More

by charlie.armstrong53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Enslen
Apr 29, 2022 -

Edwards Chevrolet Downtown responded

Hi there, thank you; we appreciate your feedback! We sincerely value your business and look forward to your next visit. Thanks again. ~Marty Phillips, General Manager

April 29, 2022

The service and professionalism was outstanding. The salesman was knowledgeable about the truck and its capabilities. More

by BJFGUNN1975
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wendell Gover, Terrance Wray
Apr 29, 2022 -

Edwards Chevrolet Downtown responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Edwards Chevrolet Downtown! We sincerely value your business and look forward to your next visit! ~Marty Phillips, General Manager

April 28, 2022

I have my car in the shop there and have received excellent service with a pleasant attitude and nice customer service keep the good wrk up! More

by 911mechelleb
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Craig Avant
Apr 29, 2022 -

Edwards Chevrolet Downtown responded

Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day! ~Marty Phillips, General Manager

April 26, 2022

Best personal customer service out there. With all the big chains it still feels like a family owned small business, which it has been since 1916! More

by DWENSLEN1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marty Phillips, George Campbell, Wendell Gover, Mike King, Craig Avant, Terrance Wray, Scott Rackstraw, Gary Varner, Jonathan Cushen
Apr 28, 2022 -

Edwards Chevrolet Downtown responded

Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day! ~Marty Phillips, General Manager

April 26, 2022

I took my car there to be fixed(unscheduled) they worked me in between their scheduled cars and got me going. I'm thankful for their helpfulness. More

by Ktwill10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Cushen
Apr 28, 2022 -

Edwards Chevrolet Downtown responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Edwards Chevrolet Downtown! We sincerely value your business and look forward to your next visit! ~Marty Phillips, General Manager

April 25, 2022

I brought my truck in because of a vibration. After driving my truck the tech called and told me that it was my tires. I told him that I didn’t think it was a tire vibration. He’s said they will More

by terence
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gary Varner
Apr 25, 2022 -

Edwards Chevrolet Downtown responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. I did check and verified that we did not charge you for the tires but removed them at your request. Also, I noticed that one of your wheels had an issue that you decided not to address at this time which contributed to the problem you were experiencing. Please contact me at (205) 716-3246 if you would like to further discuss your concerns, as your satisfaction is of utmost importance to us. Thanks again. ~Mary Kay Graham, Customer Relations Manager

April 25, 2022

Edward Chevrolet scheduled to fix my car in the body shop 3 weeks after my accident. I took my car to be fixed with a 30 day rental from my insurance. Three weeks later my car was still not fixed. I had to g More

by Aljohnson73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Derek
Apr 27, 2022 -

Edwards Chevrolet Downtown responded

Aljohnson73, thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Edwards Chevrolet does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Mary Kay Graham, Customer Service Manager

April 25, 2022

It was Avery great experience thanks to my sales man I would definitely be recommend ing my friends and family thanks a lot. More

by HUFF760
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ivan Miller
Apr 27, 2022 -

Edwards Chevrolet Downtown responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Edwards Chevrolet Team

April 21, 2022

My experience was poor. There were no rental cars available and minimal communication regarding my vehicle. I had to keep reaching out. More

by NICHOLSONJOHNETTA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jonathan Cushen
Apr 21, 2022 -

Edwards Chevrolet Downtown responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact me at (205) 716-3246 to discuss your concerns, as your satisfaction is of utmost importance to us. Thanks again. ~Mary Kay Graham, Customer Relations Manager

Apr 27, 2022 -

Edwards Chevrolet Downtown responded

Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Edwards Chevrolet does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Mary Kay Graham, Customer Service Manager

April 20, 2022

Service was excellent. I got on the schedule with little notice and got my truck back the same day. More

by Bob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Avant
Apr 20, 2022 -

Edwards Chevrolet Downtown responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Edwards Chevrolet Downtown! We sincerely value your business and look forward to your next visit! ~Marty Phillips, General Manager

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