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Edwards Chevrolet Downtown

Birmingham, AL

4.5
2,347 Reviews

1400 3rd Ave North

Birmingham, AL

35203

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Showing 2,347 reviews

May 23, 2022

Mr. Holman, our salesman was professional, knowledgeable and went the extra mile in helping us from start to finish complete the buying process. More

by KJONESPOWELL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Hollman
May 24, 2022 -

Edwards Chevrolet Downtown responded

Hi, we're happy you found our staff to be so supportive during your experience here at Edwards Chevrolet Downtown. Thanks for highlighting Jonathan, who helped make this such a great experience! Your complete satisfaction is important to us, so we want to sincerely thank you for choosing Edwards Chevrolet Downtown and we hope to see you again soon! ~Marty Phillips, General Manager

May 23, 2022

Great Experience! Lingering Issue FINALLY Resolved! My issue went unresolved at another dealership for over a month. Ronald, my service advisor, was great! He listened More

by bjack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Avant
May 23, 2022 -

bjack responded

THANK YOU!!

May 21, 2022

Great service was provided by dealership I have shopped here within the last few years because of so More

by Q
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Silmon
May 23, 2022 -

Edwards Chevrolet Downtown responded

Hi there, thank you; we appreciate your feedback! We sincerely value your business and look forward to your next visit. Thanks again. ~Marty Phillips, General Manager

May 21, 2022

Install cabin air filter that was 3years old and was very professional In his job. More

by LYNEARMARSHALL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Hollman, Jonathan Cushen
May 23, 2022 -

Edwards Chevrolet Downtown responded

Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day! ~Marty Phillips, General Manager

May 20, 2022

They were knowledgeable with the product and knew what action needed to be taken to resolve the issue. More

by ddebrow61
Recommend Dealer
Yes
Employees Worked With
Jonathan Cushen
May 23, 2022 -

Edwards Chevrolet Downtown responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Edwards Chevrolet Downtown! We sincerely value your business and look forward to your next visit! ~Marty Phillips, General Manager

May 19, 2022

Great management and sales team. Feel like an extension of my man cave. Great staff More

by Curry21
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Campbell, Terrance Wray, Ivan Miller
May 19, 2022 -

Edwards Chevrolet Downtown responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Edwards Chevrolet Downtown! We sincerely value your business and look forward to your next visit! ~Marty Phillips, General Manager

May 19, 2022

There was slight body damage not noted in Internet photos. General condition was not near what I was expecting. Had I been local, I would not have bought. I feel that I over paid, as I was in a More

by CHARLES51
Recommend Dealer
No
Employees Worked With
Ivan Miller
May 19, 2022 -

Edwards Chevrolet Downtown responded

Hi, we're happy you found our staff to be so supportive during your experience here at Edwards Chevrolet Downtown. Thanks for highlighting Craig, who helped make this such a great experience! Your complete satisfaction is important to us, so we want to sincerely thank you for choosing Edwards Chevrolet Downtown and we hope to see you again soon! ~Marty Phillips, General Manager

May 16, 2022

Customer Service Reps need more training on proper services available for new/used vehicles, purchased on/off site. More

by sfitts0805
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Cushen
May 17, 2022 -

Edwards Chevrolet Downtown responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact me at (205) 716-3246 to discuss your concerns, as your satisfaction is of utmost importance to us. Thanks again. ~Mary Kay Graham, Customer Relations Manager

May 15, 2022

It's was very timely and courtesy moment but it was Cold in the waiting room but other than that it was Good 😊😊😊. More

by phall5247
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Craig Avant
May 17, 2022 -

Edwards Chevrolet Downtown responded

Thanks for taking time to let us know about your recent visit. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. We are sorry that you were unhappy with the temperature in the waiting area. In the future, please make us aware of any issues like this as soon as possible. Please come see us for any future needs. ~Marty Phillips, General Manager

May 13, 2022

The Service Team was courteous and efficient. They were very kind, prompt and made me feel as thought I had been a longtime customer. More

by curtispickens
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ms Lemley in Service. , Craig Avant
May 16, 2022 -

Edwards Chevrolet Downtown responded

Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day! ~Marty Phillips, General Manager

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