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Edwards Chevrolet Downtown

Birmingham, AL

4.5
2,347 Reviews

1400 3rd Ave North

Birmingham, AL

35203

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Showing 2,347 reviews

June 24, 2022

good with you and when you are ready to bay a car he takes time More

by BRYANTRIGHT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wendell Gover
Jun 26, 2022 -

Edwards Chevrolet Downtown responded

Bryant, your fantastic review was awesome to read! Congratulations on your new car! I am happy our team provided you with pressure-free, efficient, and well-informed customer service. Sincerely, The Edwards Chevrolet Team

June 22, 2022

Michael King is going to be my favorite salesman. I've purchased numerous cars from him and has never been disappointed. More

by AMANDAJAE1013
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike King
Jun 23, 2022 -

Edwards Chevrolet Downtown responded

Hi, we're happy you found our staff to be so supportive during your experience here at Edwards Chevrolet Downtown. Thanks for highlighting Mike, who helped make this such a great experience! Your complete satisfaction is important to us, so we want to sincerely thank you for choosing Edwards Chevrolet Downtown and we hope to see you again soon! ~Marty Phillips, General Manager

June 21, 2022

We had a very pleasant time working with Edwards Chevrolet to find the right car. More

by SWC2999
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Spires
Jun 23, 2022 -

Edwards Chevrolet Downtown responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Edwards Chevrolet Team

June 21, 2022

Everything was great! I’m writing 15 words because they asked me. Lol. But everything was amazing More

by BC152H
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thaddeus Cole
Jun 23, 2022 -

Edwards Chevrolet Downtown responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Edwards Chevrolet Team

June 21, 2022

This dealership was professional and knowledgeable when dealing with my Chevy Bolt battery recall replacement. I never once questioned whether the job was going to be done right or not, as Tonya Warmley in More

by Cody
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tonya Warmley
Jun 23, 2022 -

Edwards Chevrolet Downtown responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Edwards Chevrolet Team

June 17, 2022

People friendly, service excellent. I would recommend service department very very very very very much. ( 15 word minimum is too much) More

by Johndebuys
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Craig Avant
Jun 20, 2022 -

Edwards Chevrolet Downtown responded

Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review and thank you for tolerating the word limit. We hope that you have a great day! ~Marty Phillips, General Manager

June 16, 2022

There was no contact from them for updates and when I would call they wouldn’t answer. I had been told that it would be ready in two weeks and two and half months later I had to go up there and find some More

by ABest1994
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marty Phillips
Jun 17, 2022 -

Edwards Chevrolet Downtown responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact me at (205) 716-3246 to discuss your concerns, as your satisfaction is of utmost importance to us. Thanks again. ~Mary Kay Graham, Customer Relations Manager

June 15, 2022

Timely and quality service along with great customer care. I feel very fortunate that I have Craig to rely on if/when something goes wrong. More

by IAN.HIBBS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Avant
Jun 16, 2022 -

Edwards Chevrolet Downtown responded

Hi, we're happy you found our staff to be so supportive during your experience here at Edwards Chevrolet Downtown. Thanks for highlighting Craig, who helped make this such a great experience! Your complete satisfaction is important to us, so we want to sincerely thank you for choosing Edwards Chevrolet Downtown and we hope to see you again soon! ~Marty Phillips, General Manager

June 13, 2022

ordering parts take to long, create an expensive inconvenience, almost two weeks in my case. More

by Juliusjordan35
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Craig Avant
Jun 13, 2022 -

Edwards Chevrolet Downtown responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. We understand frustration with supply chain issues as they frustrate us as well. Please contact me at (205) 716-3246 to discuss your concerns, as your satisfaction is of utmost importance to us. Thanks again. ~Mary Kay Graham, Customer Relations Manager

June 10, 2022

Experience was over good . It was the receipt I had a problem with because I didn’t really see what I was paying for as far as the labor and part. More

by Alexisgaines
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Craig Avant
Jun 10, 2022 -

Edwards Chevrolet Downtown responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. We are always more than happy to explain any of our paperwork if you have a problem seeing the information you are looking for. Please contact me at (205) 716-3246 to discuss your concerns, as your satisfaction is of utmost importance to us. Thanks again. ~Mary Kay Graham, Customer Relations Manager

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