Edwards Chevrolet Downtown

They were rude and not up front about how long it will take to get car fixed. I waited 3 days for an appointment only for them to tell me when I got there that it will be another 3 days before they would take to get car fixed. I waited 3 days for an appointment only for them to tell me when I got there that it will be another 3 days before they would look at it. My appointment was at 730a with Tonya and she wasn’t even there on time to meet me. I had to check in with someone else. They didn’t have a loaner car for me to use even though there were plenty of cars on their lot so I had to take my car home which I ended up taking it to Hendrix Chevrolet and they looked at it the same day. Since it would have cost so much money to fix, I decided to buy a car and trade in mine with them. That could have been a sale for Edwards Chevrolet but nope, because of the rudeness of the service staff, I brought it with Hendrix. And I really liked my sales people I worked with when I got my car in 2018. So unless I am in a dire emergency and have absolutely no other place to go, I will not return back to Edwards Chevrolet. More

Not ever had a bad outcome previously. This time, don’t feel like I was heard and not really happy. This time, don’t feel like I was heard and not really happy. More

It's always a pleasure. Everyone is courteous and helpful Edward's does all of my maintenance work Everyone is courteous and helpful Edward's does all of my maintenance work More

I needed a new Truck and Terrance connected with me and we got the vehicle I needed. Great experience. we got the vehicle I needed. Great experience. More

Had appointment, called at 3pm to check. Was told that they hadn’t even moved it yet and that I would have to bring it back. Brought it back 2 days later and everything was fine. Tonya said Was told that they hadn’t even moved it yet and that I would have to bring it back. Brought it back 2 days later and everything was fine. Tonya said she would make sure it was done, which it was. Why make an appointment if you can’t get to it? I work so it was a bit of an inconvenience. Tonya by the way is awesome. More

I love the dealership. They are willing to work with customers. They are a big help. I would definitely recommend. They are willing to work with customers. They are a big help. I would definitely recommend. More

One of promblems still isn’t corrected. Car still randomly shutting off and service rear axle light still coming on. Setting off multiple codes Car still randomly shutting off and service rear axle light still coming on. Setting off multiple codes More

Edward’s found and fixed the problem. I don’t want to write any more. I don’t want to write any more. More

Everyone was pleasant and professional. My oil change was done in a timely manner. Thanks My oil change was done in a timely manner. Thanks More

When I brought my car to the dealership for service Jonathan Cushen told me what to expect on the service time and he gave me the option to keep the car or leave it I chose to keep it because it was th Jonathan Cushen told me what to expect on the service time and he gave me the option to keep the car or leave it I chose to keep it because it was the weekend and my only transportation. He really put me at ease because I didn't know what I was going to do. Thanks Jonathan Cushen for your caring and understanding. And today Gary Varner follow up with me today to let me know my service time was schedule for Monday. I will definitely be bring my car back for more service. More