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Edwards Chevrolet Downtown

Birmingham, AL

4.5
2,347 Reviews

1400 3rd Ave North

Birmingham, AL

35203

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Showing 2,347 reviews

April 25, 2023

Edwards chev. took my money did not do the job .l will never shop there again More

by sanduffie24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan Cushen
Apr 25, 2023 -

Edwards Chevrolet Downtown responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact me at (205) 716-3246 to discuss your concerns, as your satisfaction is of utmost importance to us. Thanks again. ~Mary Kay Graham, Customer Relations Manager

April 12, 2023

Liers and unprofessional said they would return calls and did not said they would cancel extended warranty and did not incompetent financial personnel has one job and was short 433.22 to La state tags. Sa More

by ALLBRITST
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
George Campbell
Apr 14, 2023 -

Edwards Chevrolet Downtown responded

Mr. Allbritton, thanks again for your feedback. As we discussed in our previous two phone conversations, and your wife discussed with our finance and sales department in her phone conversations, we have to rely on the best information available to us to determine the taxes that are levied in a different state and using that information we applied those taxes as we were informed. Generally, we are estimating the taxes and since we are not agents for the state of Louisiana, we do not have complete information for them. Based on the information we were given we estimated the taxes and included them in your loan agreement, and issued a check for your convenience. Also, we have checked and the extended service contract was cancelled on the day that the request was made. I am not sure what, if anything, more we could do in this situation. If you would like to contact me again please feel free to do so. Mary Kay Graham, Customer Relations Manager

March 29, 2023

Friendly people service performed not so great. What they first diagnosed as being wrong with the car in which I paid for actuality wasn’t the problem because the car did the same thing that I had More

by Maxwell22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marty phillips, Marty Phillips, Craig Avant
Mar 29, 2023 -

Edwards Chevrolet Downtown responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact me at (205) 716-3246 to discuss your concerns, as your satisfaction is of utmost importance to us. Thanks again. ~Mary Kay Graham, Customer Relations Manager

March 23, 2023

The service managers was very professional and understanding. I only had one problem code light. Didn't know i had to pay extra 39 dollars for using my card at the checkout window More

by Gregpowell12345
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Smith 5 star
Mar 23, 2023 -

Edwards Chevrolet Downtown responded

Hi there, thank you; we appreciate your feedback! We also wish that these card fees were not necessary. We sincerely value your business and look forward to your next visit. Thanks again. ~ Mary Kay Graham, Customer Relations Manager

March 18, 2023

They provide a fast service with friendly people . . They made u feel at home .. It was a great car buying experience.. More

by Common00
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
George Campbell
Mar 20, 2023 -

Edwards Chevrolet Downtown responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Edwards Chevrolet Downtown! We sincerely value your business and look forward to your next visit! ~ Mary Kay Graham, Customer Relations Manager

March 11, 2023

Mr. Hollman would help you the best way he can, he’s sweet and this is my second time purchasing a car with him and I would purchase more cars with him in the future. More

by ashleyz1991
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan Hollman
Mar 14, 2023 -

Edwards Chevrolet Downtown responded

Thank you for leaving us this great review. We are very happy to hear that we could provide you with a second car-buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! Sincerely, The Edwards Chevrolet Team

March 10, 2023

They sold me a car and within a week there was a popping noise coming from the front of car. I took the car back three separate times within 2 weeks and the only answer that was given to me was that they pu More

by TERRILLBUSH88
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan Cushen
Mar 13, 2023 -

Edwards Chevrolet Downtown responded

Thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, The Edwards Chevrolet Team

March 09, 2023

This was my first experience with Edwards Chevrolet. Customer sevice was excellent. Could not ask for any better More

by Cheeylowens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Avant, Gary Varner, Jonathan Cushen
Mar 10, 2023 -

Edwards Chevrolet Downtown responded

Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, The Edwards Chevrolet Team

March 09, 2023

Very friendly. You can tell the salesmen live their job and they work very hard More

by PrettyMess48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Coleman
Mar 10, 2023 -

Edwards Chevrolet Downtown responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Edwards Chevrolet Team

March 04, 2023

The staff is great! The service was fast and done very well. Definitely a satisfied customer. More

by JAMIAHROBBINS17
Recommend Dealer
Yes
Employees Worked With
Jonathan Hollman
Mar 06, 2023 -

Edwards Chevrolet Downtown responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Edwards Chevrolet Downtown! We sincerely value your business and look forward to your next visit! ~ Mary Kay Graham, Customer Relations Manager