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Edwards Chevrolet Downtown

Birmingham, AL

4.5
2,347 Reviews

1400 3rd Ave North

Birmingham, AL

35203

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Showing 2,347 reviews

December 24, 2019

I got a front end alignment I went in for an alignment and was NOT able to use the coupon they sent in the mail to my home with my name on it. The excuse was because it was the h More

by Denise214
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Avant
Dec 29, 2019 -

Edwards Chevrolet Downtown responded

Denise,we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Marty Phillips, General Manager, 205.716.3323

December 24, 2019

I had had great Experience buying my truck and getting it se Edward Chevrolet is great place to buy and get your vehicle service. I can in to get my oil changed, 3 recalled and I was in and out in no time. More

by GREGORYJOHNSON1985
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wendell Gover, Scott Mckee, Terrance Wray
Dec 29, 2019 -

Edwards Chevrolet Downtown responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Marty Phillips, General Manager, 205.716.3323

December 22, 2019

Excellent Because I have received great service from them with the other vehicle that I had service there If my friend needs a car l will More

by Jtkjnsbl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Troy Powers, Craig Avant, Scott Mckee
Dec 23, 2019 -

Edwards Chevrolet Downtown responded

We appreciate the kind words. We look forward to seeing you again in the future! Sincerely, Marty Phillips, General Manager, 205.716.3323

December 21, 2019

new Truck Pleasant experience friendly staff we actually did enjoy making our purchase. Judson Halbrooks did a great job and would make another purchase. Wh More

by Rmwoods12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marty Phillips
Dec 23, 2019 -

Edwards Chevrolet Downtown responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Marty Phillips, General Manager, 205.716.3323

December 21, 2019

Always great! Had the vehicle serviced today an as usual the service was great big shout out to my tech Scott McKee as usual friendly courteous an thorough and the More

by DESPY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Mckee
Dec 23, 2019 -

Edwards Chevrolet Downtown responded

We strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing Edwards Chevrolet's Service Department. Sincerely, Marty Phillips, General Manager, 205.716.3323

December 20, 2019

Chevrolet 2017 Tahoe-Butler Let me start by saying the Service Dept at Edwards Downtown is top notch! We’ve had many electrical and theft sensor problems with our Tahoe. Mr. Avan More

by Pdavidbutler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Avant
Dec 23, 2019 -

Edwards Chevrolet Downtown responded

David, Edwards Chevrolet would like to thank you for taking the time to submit this amazing feedback. Our team works hard at maintaining top notch customer service and they will be ecstatic to hear you left our store satisfied. We are very appreciative of your five-star review and recommendation! We thank you for continually trusting us with your car buying needs and it was a pleasure working with you. We hope you enjoy your new vehicle and we look forward to working with you again! Sincerely, Marty Phillips, General Manager, 205.716.3323

December 20, 2019

First oil change and tire rotation Staff friendly, efficient, courteous, but no points have been added to my rewards in my Chevy app. Can someone look into this for me?? Much appreciate More

by MISSSICASMITH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Campbell, Craig Avant
Dec 20, 2019 -

Edwards Chevrolet Downtown responded

Hi and thanks for the great star rating. Are you wanting to check on the points for your vehicle purchase? We'll be happy to help you check on that. You can contact me at 205-716-3246 or you can get in touch with your salesperson. Either of us will happy to help you check once we have your name or the name the vehicle is titled in. Thanks again. ~Mary Kay Graham, Customer Relations Manager

December 19, 2019

Kind, Courteous, & Professionals Delays due to Parts from GM (strike related) were over-come by the the professionalism, kindness, and courtesy of the Service Sup, (Scott), Parts (Ste More

by Tom Johnstone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Strickland, Bonita plus the Mechanic — I didn’t get his., Scott Mckee
Dec 20, 2019 -

Edwards Chevrolet Downtown responded

Hi, we're happy you found our staff to be so supportive during your experience here at Edwards Chevrolet Downtown. Thanks for highlighting several of our employees who helped make this such a great experience! Your complete satisfaction is important to us, so we want to sincerely thank you for choosing Edwards Chevrolet Downtown and we hope to see you again soon! ~Marty Phillips, General Manager

December 18, 2019

Never not satisfied! This place has never let me down! From the very beginning when I bought my car, to follow ups and sending me birthday cards! These guys definitely car More

by HELLO.NHUYNH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Avant, Wade Ferguson, Scott Mckee
Dec 19, 2019 -

Edwards Chevrolet Downtown responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, Marty Phillips, General Manager, 205.716.3323

December 17, 2019

Great people They got us in right away and took care of our truck and had us back on the road by afternoon. Everyone was so great. And we appreciate everyone’s ki More

by jwjsr1960
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Mckee
Dec 17, 2019 -

Edwards Chevrolet Downtown responded

Hi, thanks for your praise and kind comments about our team. We're glad everything was completed quickly and to your satisfaction! Thanks again. ~Marty Phillips, General Manager

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