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Edwards Chevrolet Downtown

Birmingham, AL

Overview
Reviews
4.5
2,347 Reviews
Call Dealership (205) 716-3330
View Awards

1400 3rd Ave North

Birmingham, AL

35203

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Showing 2,347 reviews

November 29, 2022

Mr Gorgeous George was excellent to work with. However the dealership as a whole will scam you out of what your trade in in actuality worth. They offered me $28, ooo for my trade and turned around More

by SHANNONSCHMITT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
George Campbell
Report | Print
Dec 01, 2022 -

Edwards Chevrolet Downtown responded

Thank you for taking the time to share your recent experience at Edwards Chevrolet. I want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. I would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you. Sincerely, Mary Kay Graham, Customer Service Manager

November 29, 2022

Excellent all the way around. Ellen Coleman was awesome with communicating and getting service done expeditiously. More

by GEOGARZON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ellen Coleman
Report | Print
Nov 30, 2022 -

Edwards Chevrolet Downtown responded

Thank you for the glowing review! Sincerely, The Edwards Chevrolet Team

November 28, 2022

They checked my car & found the problem with battery. They installed a new battery Tuesday. More

by Blessed 1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick in setvice, Wendell Gover
Report | Print
Nov 29, 2022 -

Edwards Chevrolet Downtown responded

Hi there, thank you; we appreciate your feedback! We sincerely value your business and look forward to your next visit. Thanks again. ~ Mary Kay Graham, Customer Relations Manager

November 24, 2022

I bring my 2 GMC's here because I have trusted these guys for years. More

by cttruett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Smith, Craig Avant, Gary Varner
Report | Print
Nov 25, 2022 -

Edwards Chevrolet Downtown responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, The Edwards Chevrolet Team

November 22, 2022

An easy customer friendly business. Jon Holman did a great job with his courtesy and compassion. More

by DELVINMASTON
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan Hollman
Report | Print
Nov 23, 2022 -

Edwards Chevrolet Downtown responded

Thanks for letting us know of your complete satisfaction. We pride ourselves on our customer service and we're glad we met our goals during your visit. Take care! Sincerely, The Edwards Chevrolet Team

November 19, 2022

Great customer service! everyone there was very nice and helpful, and the waiting area was nice and clean. More

by Molly.vaughn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Cushen
Report | Print
Nov 21, 2022 -

Edwards Chevrolet Downtown responded

Thanks for taking time to let us know about your recent visit. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. We are so glad to hear about your great experience. Please come see us for any future needs. ~ Mary Kay Graham, Customer Relations Manager

November 19, 2022

Could not get a straight answer regarding oil change and tire rotation. When I was told that my tires were to wore down to warrant a rotation, that I understood. So when I inquired about then just charge me More

by Eugene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rick
Report | Print
Nov 21, 2022 -

Edwards Chevrolet Downtown responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact me at (205) 716-3246 to discuss your concerns, as your satisfaction is of utmost importance to us. Thanks again. ~Mary Kay Graham, Customer Relations Manager

November 18, 2022

George was very knowledgeable and easy to work with. The process was incredibly smooth from start to finsh - overall EXCELLENT service! More

by TIMOTHYSSTEELE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
George Campbell
Report | Print
Nov 18, 2022 -

Edwards Chevrolet Downtown responded

Hi, we're happy you found our staff to be so supportive during your experience here at Edwards Chevrolet Downtown. Thanks for highlighting George, who helped make this such a great experience! Your complete satisfaction is important to us, so we want to sincerely thank you for choosing Edwards Chevrolet Downtown and we hope to see you again soon! ~ Mary Kay Graham, Customer Relations Manager

November 17, 2022

Great service writer- Craig - will continue to come back and get my vehicles service again and again More

by dallen
Service Time
Recommend Dealer
Yes
Employees Worked With
Craig Avant, Gary Varner
Report | Print
Nov 18, 2022 -

Edwards Chevrolet Downtown responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Edwards Chevrolet Team

November 17, 2022

Successfully Completed oil change and tire rotation and took care of a recall item at same time. More

by Bradley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shuttle car driver was very nice , Craig Avant
Report | Print
Nov 18, 2022 -

Edwards Chevrolet Downtown responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Edwards Chevrolet Team

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