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Edwards Chevrolet Downtown

Birmingham, AL

4.5
2,347 Reviews

1400 3rd Ave North

Birmingham, AL

35203

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Showing 2,347 reviews

May 19, 2020

There’s always have great customer service. Never had a problem. Pleasant attitudes and every issue I’ve had had been handled effortlessly. Great job! More

by Keynoah97
Recommend Dealer
Yes
Employees Worked With
Craig Avant
May 21, 2020 -

Edwards Chevrolet Downtown responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Marty Phillips, General Manager, 205.716.3323

May 18, 2020

Your appointment schedule was right on time and I was greeted by your wonderful service manager Scott who took care of my every need in May sure I was in-and-out exactly on time More

by SHOWSTOPPERSPRO
Recommend Dealer
Yes
Employees Worked With
Scott Mckee
May 18, 2020 -

Edwards Chevrolet Downtown responded

Hi, we're happy you found our staff to be so supportive during your experience here at Edwards Chevrolet Downtown. Thanks for highlighting Scott, who helped make this such a great experience! Your complete satisfaction is important to us, so we want to sincerely thank you for choosing Edwards Chevrolet Downtown and we hope to see you again soon! ~Marty Phillips, General Manager

May 18, 2020

Was very pleased with Jonathan and the level of service received. He was helpful, kept me updated and was informative. Visit was just what you would want. More

by bbates@starneslaw.com
Recommend Dealer
Yes
Employees Worked With
Jonathan in service
May 18, 2020 -

Edwards Chevrolet Downtown responded

Hi, we're happy you found our staff to be so supportive during your experience here at Edwards Chevrolet Downtown. Thanks for highlighting Jonathan, who helped make this such a great experience! Your complete satisfaction is important to us, so we want to sincerely thank you for choosing Edwards Chevrolet Downtown and we hope to see you again soon! ~Marty Phillips, General Manager

May 18, 2020

They were professional and efficient. They called me when there was any change made to the initial plan and clearly communicated every step of the way. More

by Reenarae
Recommend Dealer
Yes
Employees Worked With
Jeff sandhendriech
May 18, 2020 -

Edwards Chevrolet Downtown responded

Hi there, thank you; we appreciate your feedback! We sincerely value your business and look forward to your next visit. Thanks again. ~Marty Phillips, General Manager

May 18, 2020

Great service on my recent routine maintenance! The management has prioritized both customer and employee safety, and put many measures in place to keep the dealership and service area clean/sanitized. More

by cphillips
Recommend Dealer
Yes
Employees Worked With
Marty Phillips, Craig Avant, Wade Ferguson, Scott Mckee
May 18, 2020 -

Edwards Chevrolet Downtown responded

Hi, thanks for your praise and kind comments about our team. We are trying hard to keep everyone as safe as possible during this unusual time. Thank you again for taking the time to let us know how we did. We hope you have a great day! ~Marty Phillips, General Manager

May 18, 2020

I have used them in the past and recently went back. I noted there was a lack of enthusiasm and customer service. The service specialist I was assigned to was not there when I arrived And only saw him in More

by Whocares
Recommend Dealer
No
Employees Worked With
Craig Avant, Scott Mckee
May 18, 2020 -

Edwards Chevrolet Downtown responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact me at (205) 716-3246 to discuss your concerns, as your satisfaction is of utmost importance to us. Thanks again. ~Mary Kay Graham, Customer Relations Manager

May 18, 2020

Good ss bervice nice dependable people .scottmckee was very helpful with the service plus don Kyle's. Is a good sells person thank you very much. More

by JAMESEHILLSR
Recommend Dealer
Yes
Employees Worked With
Don Lyles, Scott Mckee
May 21, 2020 -

Edwards Chevrolet Downtown responded

We appreciate the kind words, James. We look forward to seeing you again in the future! Sincerely, Marty Phillips, General Manager, 205.716.3323

May 18, 2020

I took 3 different cars in a little over a week. Everything and everyone was great. My repairs were done and in a timely manner More

by CANDYMITCHELL58
Recommend Dealer
Yes
Employees Worked With
Johnathan also helped when Scott was off.????, Scott Mckee
May 21, 2020 -

Edwards Chevrolet Downtown responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Marty Phillips, General Manager, 205.716.3323

May 17, 2020

George and Dewey were respectful, honest and followed up on sale! It was a pleasure working with them! Great experience and we have bought 2 cars from George. More

by TOM.BURNS41
Recommend Dealer
Yes
Employees Worked With
George Campbell, Dewey Allen
May 18, 2020 -

Edwards Chevrolet Downtown responded

Hi there, thank you; we appreciate your feedback! We sincerely value your business and look forward to your next visit. Thanks again. ~Marty Phillips, General Manager

May 17, 2020

Judson was awesome! Through the whole process of buying our Tahoe. He made my dream car happen! Go see him if you want your dream car! More

by CL
Recommend Dealer
Yes
Employees Worked With
Judson Halbrooks
May 18, 2020 -

Edwards Chevrolet Downtown responded

Hi, we're happy you found our staff to be so supportive during your experience here at Edwards Chevrolet Downtown. Thanks for highlighting Judson, who helped make this such a great experience! Your complete satisfaction is important to us, so we want to sincerely thank you for choosing Edwards Chevrolet Downtown and we hope to see you again soon! ~Marty Phillips, General Manager

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