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Edwards Chevrolet Downtown

Birmingham, AL

Overview
Reviews
4.5
2,347 Reviews
Call Dealership (205) 716-3330
View Awards

1400 3rd Ave North

Birmingham, AL

35203

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Showing 2,347 reviews

December 07, 2022

Everything went good. I don't think I will be able to afford a 100 oil change. More

by DEBORAH1480
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Smith
Report | Print
Dec 09, 2022 -

Edwards Chevrolet Downtown responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact me at (205) 716-3246 to discuss your concerns, as your satisfaction is of utmost importance to us. Thanks again. ~Mary Kay Graham, Customer Relations Manager

December 06, 2022

Everyone was very helpful and nice. Terrence Wray and George Campbell made the experience easy. I would definitely recommend this dealership to family and friends More

by KLYON3777
Recommend Dealer
Yes
Employees Worked With
George Campbell, Terrance Wray
Report | Print
Dec 08, 2022 -

Edwards Chevrolet Downtown responded

Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service, and we are extremely happy to hear that Terrence and George were able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, The Edwards Chevrolet Team

December 06, 2022

I don’t live in Birmingham and called this dealership asking them to find a new car for me. It took George many hours and such expertise to track one down and get it to me, but George’s persistence and p More

by CONSTANCEBLAU
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
George Campbell
Report | Print
Dec 08, 2022 -

Edwards Chevrolet Downtown responded

Thank you for your kind words and for taking the time to inform us of your ongoing positive experience. We are sincerely pleased to know that George's efforts have made the difference in your car-buying experience. Your testimonial gives us the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need service, we are more than happy to lend a hand. Sincerely, The Edwards Chevrolet Team

December 05, 2022

I really appreciate how intentional this dealership is. Ellen was great with my service last week. More

by SCOTT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EC in the service department , George Campbell
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Dec 05, 2022 -

Edwards Chevrolet Downtown responded

Hi, we're happy you found our staff to be so supportive during your experience here at Edwards Chevrolet Downtown. Thanks for highlighting Ellen, who helped make this such a great experience! Your complete satisfaction is important to us, so we want to sincerely thank you for choosing Edwards Chevrolet Downtown and we hope to see you again soon! ~ Mary Kay Graham, Customer Relations Manager

December 03, 2022

Very good customer service and especially to my Service writer Jonathan always willing to help and serve More

by Lou Miles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Cushen
Report | Print
Dec 05, 2022 -

Edwards Chevrolet Downtown responded

Hi, we're happy you found our staff to be so supportive during your experience here at Edwards Chevrolet Downtown. Thanks for highlighting Jonathan, who helped make this such a great experience! Your complete satisfaction is important to us, so we want to sincerely thank you for choosing Edwards Chevrolet Downtown and we hope to see you again soon! ~ Mary Kay Graham, Customer Relations Manager

December 03, 2022

Great kind staffing,employee, management make you feel comfortable like home magnificent all around well recommend to any More

by devanteorr01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Avant, Gary Varner, Jonathan Cushen
Report | Print
Dec 05, 2022 -

Edwards Chevrolet Downtown responded

Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day! ~ Mary Kay Graham, Customer Relations Manager

December 02, 2022

Good service will recommend to friends family anybody pray it continues to receive good service and buy more cars n the future More

by TAMIKAH4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Avant, Gary Varner, Jonathan Cushen
Report | Print
Dec 02, 2022 -

Edwards Chevrolet Downtown responded

Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day! ~ Mary Kay Graham, Customer Relations Manager

December 02, 2022

They didn’t tell me what was wrong with the car I purchased the day before. I had to call back to ask for assistance as to what was going on. It took them awhile to come back to the phone. More

by DENAIA6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marty Phillips, Craig Avant, Gary Varner, Jonathan Cushen
Report | Print
Dec 02, 2022 -

Edwards Chevrolet Downtown responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact me at (205) 716-3246 to discuss your concerns, as your satisfaction is of utmost importance to us. Thanks again. ~Mary Kay Graham, Customer Relations Manager

December 01, 2022

Always receive great service from Edwards Downtown. Whether we are dealing with a heavy diagnosis or something as simply as an oil change, we head to Edwards with all our GM products. More

by scott.mckee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Avant, Gary Varner, Jonathan Cushen
Report | Print
Dec 02, 2022 -

Edwards Chevrolet Downtown responded

Hi there, thank you; we appreciate your feedback! We sincerely value your business and look forward to your next visit. Thanks again. ~ Mary Kay Graham, Customer Relations Manager

December 01, 2022

John Holman is a really good saleman I will definitely be sending people his way More

by SARONJAMES
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan Hollman
Report | Print
Dec 02, 2022 -

Edwards Chevrolet Downtown responded

Hi, we're happy you found our staff to be so supportive during your experience here at Edwards Chevrolet Downtown. Thanks for highlighting Jonathan, who helped make this such a great experience! Your complete satisfaction is important to us, so we want to sincerely thank you for choosing Edwards Chevrolet Downtown and we hope to see you again soon! ~ Mary Kay Graham, Customer Relations Manager

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