Edwards Chevrolet Buick GMC
Council Bluffs, IA
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192 Reviews of Edwards Chevrolet Buick GMC
Very helpful staff. Efficient process. Video from tech very appreciated and what an innovative customer service tool! I felt I was notified fairly regularly. I appreciat Efficient process. Video from tech very appreciated and what an innovative customer service tool! I felt I was notified fairly regularly. I appreciated getting a clean care back with all recalls very thorough addressed even though the car wasn’t purchased in house. Great experience with seamless rental care service that was convenient to my work. Honestly first rate experience. More
Your salesperson, Dave Eckley, went above and beyond in delivering excellent customer service! My husband and I live in New Mexico and were interested in purchasing an Equinox EV and the dealers we spoke delivering excellent customer service! My husband and I live in New Mexico and were interested in purchasing an Equinox EV and the dealers we spoke to in our area were unable to obtain the model we desired. I called approximately 10 dealerships in NM and surrounding states inquiring about cars that were on the Chevy inventory website to either see if they were available, or to see if they could be transferred. I was given the "run around" or the salesperson tried to upsell me a vehicle I did not want. I finally found a model with the preferred package at Edwards and spoke to Dave. He was extremely helpful, courteous, kind and was willing to work with me to make the purchase long distance. He gave me his personal cell phone and answered all texts/calls promptly, even responding when he was off work. GM should be proud to call him their own, he is and excellent salesperson and when we wish to purchase another car, we will be contacting him even though we reside out of state. More
Edwards Chevy is beyond horrible. Experience from purchasing a new vehicle to servicing the new vehicle has been nothing but negative. The service advisors are the worst, are rude, ad Experience from purchasing a new vehicle to servicing the new vehicle has been nothing but negative. The service advisors are the worst, are rude, add charges, and treat customers poorly. Take your business elsewhere. The manager sends a customer service feedback email, but does not respond to issues. More
Steven was amazing to work with! He helped my husband and I buy our first car together!! He was super nice and professional. He made us feel really comfortable! I would definitely wo He helped my husband and I buy our first car together!! He was super nice and professional. He made us feel really comfortable! I would definitely work with him again. He will definitely get my referral for other people to work with him!! More
I came in on a Saturday without an appointment with a low tire. They worked me in with no problems. I didn't have to wait hours either. Yes, I did have a screw in my tire. I was grateful they were able t tire. They worked me in with no problems. I didn't have to wait hours either. Yes, I did have a screw in my tire. I was grateful they were able to fix it. More
I recommend everybody that it's in a need of a new vehicle or used go to edwards they will treat you with respect and try every way to help you vehicle or used go to edwards they will treat you with respect and try every way to help you More
I wanted to see a new Buick Envista. I told Brian I was interested but not committed. He arranged for me to see an Envista. I got lost and called the dealership. A wonderful woman asked I told Brian I was interested but not committed. He arranged for me to see an Envista. I got lost and called the dealership. A wonderful woman asked me questions until she knew where I was and stayed on the line until I arrived. I arrived and an other appointment had come in early. Brian introduced me to Doug who showed me several vehicles after asking for my wants and needs for a vehicle. Brian showed up several times during the process to be sure I was completely satisfied. After I bought the vehicle they told me they would deliver to me. (About a 100 miles)! They are so nice and accommodating. More