
Edwards Chevrolet 280
Birmingham, AL
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We had an awesome experience dealing with Wendell Gover! With being from far out of town, purchasing any vehicle, let alone a used vehicle, is a risky and stressful situation. Wendell made it a breeze! We w With being from far out of town, purchasing any vehicle, let alone a used vehicle, is a risky and stressful situation. Wendell made it a breeze! We were immediately reached out to after our initial inquiry, and then Wendell continued to respond to questions including sending pics and videos of the vehicle late into the evening. The day of our visit, Wendell stayed on top of our ETA given the long commute; upon our arrival, we found a smiling face and a beautifully detailed car! Wendell made the experience stress free, and I would strongly suggest looking him up the next time you're in the market for a car! Update: I am keeping the initial review above which was done prior to completion of the transaction to show the difference post completion. BUYER BEWARE! This dealership wrote the book for shady deals. I will keep my review of Wendell the same though I am 100% sure there was "good cop, bad cop" on steroids. Here's the playbook: list a price online that is super competitive, get a buyer excited to come in, hope they overlooked the fine print on the list price (must trade in and must finance through the dealer), low ball their trade in versus KBB, charge $1300 in non-essential "Chevyman" line items (pure profit), drag your feet on completing the deal, and then keep financing options from them so they can ensure they make the most off the finance terms...oh, while haggling you on everything along the way. Here is what happened after my review: Gas - they said they would fill up the tank, they haggled over what gas to put even suggesting I blend two grades to save them money. Windshield - there was a crack that clearly I was the only one to notice. They said they would replace at no cost to me and that it could be fixed near where I live. Then for the next 4 hours I had to do with the onslaught of concessions they wanted ME TO MAKE (drive 7 hours round trip to their dealer to save money, cut me a check for a few hundred dollars and let me pay the difference). Not only that, the paper we both SIGNED that said they would replace the windshield was mysteriously replaced with a paper saying they owed me NOTHING when we got to financing. Thankfully my wife caught it and called the out. Financing - not once did they ask me what terms I was looking for. When I got into finance nearly 5 hours later, they had decided for me what works best for them. When I challenged them, I was told all the interest rates for 48, 60, and 72 months were the same...that's not how interest rates work. There's this thing called "term premium". Assessment of Wendell: certainly played the game of good cop. Jury is out on genuine or not, but I will give him the benefit of the doubt. If he is genuine, he needs to find another place to work. Assessment of "Wizard of Oz" Sales Manager: worst sales manager I never met because he wouldn't come out from behind his curtain to address me. I get they have a business to run, but this was one of the shadiest experiences I have ever had. I will update this post after my windshield is fixed to let you know if at the very least they made that right...though I have low expectations. More
Purchased a vehicle from this dealership in May. 2 days later the vehicle would not start. As it turns out the battery terminal was loose. I was provided with a blank key at the time of purchase and 2 days later the vehicle would not start. As it turns out the battery terminal was loose. I was provided with a blank key at the time of purchase and was not able to enter the vehicle to fix the loose battery terminal. I had to call a locksmith to come out to get into my car. Regardless of being told that I would be reimbursed for this, I have yet to see that reimbursement to date. All vehicle purchases come with 4 free oil changes and 2 tire rotations. Saturday, 08/05/2023, I went in to have an oil change completed and a tire rotation as well. It is Monday and my TPMS light came on. I took it to Mavis Tire to have it repaired. There was a valve stem leak and ALL of my tires were over inflated. I am pregnant. I would not recommend this dealership or its service department to anyone by any means. More
Just bought a new Malibu. Dustin is a very determined salesman. He did everything possible to help answer all my questions and concerns. If you are looking to buy from Edwards Dustin is a very determined salesman. He did everything possible to help answer all my questions and concerns. If you are looking to buy from Edwards Chevrolet 280, ask for Dustin Bennett. You wont regret it. More
I would not refer anyone here. At least not for a used vehicle. Our sales person was great but everyone other than him has not been. I understand when we bought our car that we buy At least not for a used vehicle. Our sales person was great but everyone other than him has not been. I understand when we bought our car that we buy as is with a used vehicle, but to pull off the lot and one hour later have to pull on the side of the interstate because our windshield wipers don’t work at all and we was stuck in a pouring rain. I will also say this place is 40 minutes from my home and 1 hour and 15 minutes from my work. I was told to come there for the situation could be fixed. I leave work and I get all the way there and was told no one was there to look at it. Then two weeks ago my check engine light came on so we made an appointment to get it looked at. We get there and are told that the Warranty that as told to us was bumper to bumper for 2 years, would not cover the issue. Then we are told that we should have been getting the oil changed every 4,000 miles when we were told when buying that we we would need to come every 5,000-7,000 miles. So this has me looking over my paperwork and yeah that “2 year warranty” nope it’s 2 years or 30,000 miles. That was NOT told to us or it would have been pointless for us to buy. I drive 70 miles daily, so we would go through those miles before the first year was over. So we added a $60 extra charge on our payment that won’t even cover the issues we have and will expire soon because we are close to the expiration miles for nothing really. This place does not disclose information properly or tell you how to take care of your specific vehicle. I will never buy any vehicle with this place again and would not suggest anyone to. Which is sad because our Sales person was actually nice and helpful, it’s just everyone else there. More
Matt Billions is without a doubt, the most helpful, honest, personable, skilled sales professional I have ever have experiences with. I have bought 13 vehicles from 280 Edwards, I don't even bother loo honest, personable, skilled sales professional I have ever have experiences with. I have bought 13 vehicles from 280 Edwards, I don't even bother looking any place else. Jonathan and Matt in finance, know me by name and always help me feel welcomed. 💯 my dealership. More
December 5, 2022 We purchased a great GMC Yukon from Matt Billions. Matt was great to work with and gave us a great deal If you are looking for a good dealership, try Edwards 280 and ask for Matt Billio Matt Billions. Matt was great to work with and gave us a great deal If you are looking for a good dealership, try Edwards 280 and ask for Matt Billions. More
Absolutely the worst way to treat a repeat customer. Sales managers are unethical and can't be trusted. I was basically lied to and they know it. I fully intend to contact BBB and file a complaint. I'm Sales managers are unethical and can't be trusted. I was basically lied to and they know it. I fully intend to contact BBB and file a complaint. I'm here posting to advise everyone of the shady business practices they tried pulling on me. Please triple check and verify everything they tell you about a pre owned vehicle. Ask them to show you what was done to get it ready for sale. If they charge for NEW tires, make xxxx sure they are new, not used ones they had laying around. More