Edwards Chevrolet 280

My 22 YO daughter traded a 2023 Highlander Sport with 66,000 miles and $15,000 balance for a 2024 Chevy Traverse. Since the Toyota was in my daughter and my name as soon as I was made aware of the tran 66,000 miles and $15,000 balance for a 2024 Chevy Traverse. Since the Toyota was in my daughter and my name as soon as I was made aware of the transaction (within 24 hrs) I went to the EDWARDS CHEVROLET 280 location and ask to buy my vehicle back for what they allowed on the trade plus a reasonable fee for their time and transactions. I was offered the vehicle at a price greater than $31,000 which is a shameful amount above what they allowed on the trade. I consider this to be an exorbitant markup for your time to handle the transaction. This type of blatant business practice speaks volumes concerning the unashamedly little regard you hold for the community you expect to provide your business' livelihood. My experience with EDWARDS CHEVROLET 280 to this point has been so disappointing., This is not a business with which I would ever recommend that anyone conduct any business on any level. Brian Craig was the salesman and was not available when I stopped by the dealership, I spoke with Mr. Hood and attempted to discuss the matter at hand and was given to understand that EDWARDS CHEVROLET 280 held little concern for my unique circumstance. If you are considering a vehicle purchase, new or used, considering any service work please look elsewhere. Locate a business where you are valued, and EDWARDS CHEVROLET 280 is not that place Robby Green 2053697224 More

Bought a 2020 Jeep Gladiator. Left the dealer within 2 miles got a death wobble. Bright back they sent it to an off road specialist. They replaced Track bar and said that is all Left the dealer within 2 miles got a death wobble. Bright back they sent it to an off road specialist. They replaced Track bar and said that is all it needed. Picked up vehicle and noticed popping when I hit bumps. After taking to my mechanic it needs extensive repairs to all front suspension and has a bad wheel bearing! They had of known about all issues and really pushed extended warranty when I purchased. If they did not know then they lied about pre certified! Looking at all the reviews I will not ever purchase another vehicle from them. More

James Hurt was our salesman. He did a great job meeting our needs. He made us feel comfortable in our purchase. He did a great job meeting our needs. He made us feel comfortable in our purchase. More

I keep coming back to Edwards Chevrolet because Matt Billions, does an excellent job finding what I am looking for and helping with the process. Billions, does an excellent job finding what I am looking for and helping with the process. More

It was definitely a quick process, however if you don’t check your paperwork they will attempt to get over on you. I had an issue with the warranty miles and price quoted and the 2nd key. They do not answe check your paperwork they will attempt to get over on you. I had an issue with the warranty miles and price quoted and the 2nd key. They do not answer the phone, and you No longer exist to the salesman’s after the sale. I will NEVER buy at this location or another Chevy dealer again! Horrible customer service! More

I purchased a 2018 Honda Accord with 38k miles. I purchased every warranty available for an additional $7k. This included lost key/remote fob, but it's only valid if they provide the initial 2 sets I purchased every warranty available for an additional $7k. This included lost key/remote fob, but it's only valid if they provide the initial 2 sets of keys. They only provided 1 set at the finalization of the purchase. I was told to use the warranty. However, as stated before the warranty only covers once they provide the 2nd key. Also, the tire pressure sensor light was on during tge test drive. I had the vehicle delivered to my home, so they said a tire probably just need a little air and they would take care of it before delivery. It was delivered with this still being an issue. I've checked the tire pressures myself and it's not the tires. It's obviously an issue with the tire pressure sensors. I've spoken in person to a sales manager, finance manager, and service manager with all of them telling me they could take care of, but after 6 weeks, many calls, text messages, and visits to the dealership..... NOTHING! They do everything to get you to buy a vehicle, but DOES NOT STAND BEHIND THEIR WORD. Horrible customer service. I would only recommend this dealership to my enemies. More

I keep coming back to Edwards Chevrolet because Buddy Williams, does an excellent job finding what I am looking for. Williams, does an excellent job finding what I am looking for. More

DO NOT BUY A CAR HERE! They do not inspect them! Bought a used 2018 tahoe, purchased extended warranty. Less than 3 years and 40k miles the transmission is out and needs $9 They do not inspect them! Bought a used 2018 tahoe, purchased extended warranty. Less than 3 years and 40k miles the transmission is out and needs $9000 of work - they could care less and not doing anything to help out and giving us the run around. They do not i soect used vehicles. There is tons of metal shavings in my transmission, i have perfect driving record and has never been off road. Extended warranty just ran out and they said there is nothing they can do and will not let us speak to a sales manager or GM over the phone, despite several calls and requests to do so. Waited 5 days when we never responded to the “estimate” they sent to an email my husband has never had and didnt bother to call (when he only put his phone number and didnt give them email). More

Brought my 2024 Chevy 3500 Duramax in on friday for them to run the engine codes as the light had come on. Mrs Sheryl ran my codes and when she saw the quantity and extent of the codes she got one of the di to run the engine codes as the light had come on. Mrs Sheryl ran my codes and when she saw the quantity and extent of the codes she got one of the diesel techs to come out and speak with me. He asked me to leave the truck so he could look into it and see whats going on. I reserved a rental and brought it in sunday evening. I requested them to find the issue with the engine itself as it had shut off on me in the road twice with less than 10k miles on an 80k truck. I also asked them to look into a vibration in the front end and to install the factory provided upfitter wiring that Chevrolet gives you when you purchase a chassis cab. Mrs Sheryl called me monday to tell me that they had looked all over the truck trying to find the cause for the issue and that they had found a missing nut on one of the battery ground clamps. Because of this she said it was not covered under warranty. She also said that the tech would drive my truck and check to see what the vibration was but it most likely was balance and that is not covered under warranty either. Lasty she told me that they did not do aftermarket wiring installations and when I told her that it was not aftermarket that it was provided from chevy when I bought the truck she told me that I needed to go to their third party electrical shop in hoover to have it installed. Wednesday she again called me to tell me that the vibration was definitely from the tires. I came back on friday as I was working out of town and before picking up my truck I called and ask to speak with the service manager. I was connected when someone named chris and I explained the dianoses and how both times the truck cut off on me the nut was present on the cable and that I was confident that the nut was not the issue and I more than likely would end up bringing the truck back again when the issue continues. I asked him to look over the bill as I was fixing to be out $400 to them and $500 for a rental and not even have a solution. He seemed extremely uninterested and said he would look at it but I really feel like he did not. Mrs Sheryl was very nice and did her part well. The rest of the experience was extremely disappointing considering the big talk that they do about customer experience. I won't be bringing any vehicles back to this dealership. More

Choose another chevrolet dealer, there are plenty out there. Edwards was hands down the worst experience I have ever had buying a car. Lied to me multiple times. The salesmans inability to tell me abo there. Edwards was hands down the worst experience I have ever had buying a car. Lied to me multiple times. The salesmans inability to tell me about the product and services was laughable. Told me what i wanted to hear to get my deposit, then back tracked on their commitment. The salesmans stock answer was, I dont know and could never find out for me if Chevrolet had pre paid maintainence. Then i got sent to someone who told me multiple times he had been selling cars for 20 years, but never told me the truth. Pick another dealer in the Birmingham area if you want someone with integrity and honesty. Dont deal with Lee House, very dishonest and shady. He will tell you he has been selling cars for 20 years more times than you care to hear. I do have the audio of the entire conversation and the promises that were made that were never kept, but they are useless since honesty and integrity are not part of their sales pitch. More