Edison Nissan - Service Center

Car maintenance As usual, Mr. Fernando Santos proves in actions and words why he is so professional, prompt, honest, customer friendly, easy to understand and kind. As usual, Mr. Fernando Santos proves in actions and words why he is so professional, prompt, honest, customer friendly, easy to understand and kind. I will always go Edison Nissan on Route 1 for my car maintenance. The coffee and goodies also make the waiting room more pleasant but it is Mr. Santos who is the best of the best for customer service, a huge asset to Edison Nissan. More

Excellent service I bought my car from this dealership, when I needed service I went back to their service center in February My first contact at service center was I bought my car from this dealership, when I needed service I went back to their service center in February My first contact at service center was John Lieber , he is one the best Gentelman I came across at service center His customer service was excellent, he explained everything we need to do with service He also help us to get service done in time so we do not have to wait for ever I will give him five star and will recommend to my friends and family PUNITA PATEL More

Absolutely Terrible Customer Service I feel compelled to write this review after my most recent visit to Edison Nissan to warn others of their terrible customer service. xxxxxxxx, Stupid I feel compelled to write this review after my most recent visit to Edison Nissan to warn others of their terrible customer service. xxxxxxxx, Stupid, Ridiculous....those are a few of the words that John Lieber of Edison Nissan said to me when I came in for an oil change today. Before I tell you about my most recent experience with John, let me give you a bit of backstory. BACKSTORY During my previous visit, I took my car in for a routine oil change. Once the work was complete, I was called from the waiting area to retrieve my vehicle and then headed home. Halfway home, my maintenance oil indicator popped up on my dashboard. This gave me cause to pause, as I had literally just left the dealership not even a half hour ago. Upon further inspection, I noticed that the service sticker in the top right of my windshield had not been updated to display the mileage and month/year (mm/yyyy) of my next service. This made me very upset, as it appeared as if nothing had been done to my car! I called Edison Nissan the next day (as they were closed by the time I got home the previous day), and ended up speaking with a service advisor by the name of John Lieber. Based on my previous visits to Edison Nissan, I am familiar with John and his unprofessional / rude demeanor. Every time I go to Edisson Nissan, I try to steer clear of him...as I do not want to be bothered with his abrasive and callous attitude. When he speaks to customers, it is almost as if he is disgusted with them and does not want them to be there. However, given that I have no control over who answers the phone in the Edison Nissan service department, I decided to voice my concern to John. I explained to him that I did not think that my oil had been changed because my service sticker had not been updated, and that my maintenance oil indicator had popped up on my dashboard a little while after the oil change. Now this is where his unprofessionalism kicked in.....Instead of apologizing for the inconvenience or asking if there was anything he could do to help, he insisted (vehemently, I might add) that my oil was indeed changed and that the mechanic may have simply forgotten to replace the sticker and reset the maintenance oil indicator. What really irritated me about his statement was that he wasn't even there when I took my car in for the oil change that day! And he even acknowledged that! So I told him that the mechanic could have very well forgotten to replace the sticker and reset the maintenance oil indicator., however I still wanted to come down for an oil change just to ensure that everything was done properly. Now normally, a person with great customer service would say "Okay, not a problem. When would you like to come in?" But you know what John told me? He told me that I did not need to come down, and that I could check the oil myself!! What kind of customer service is that!? I literally pay them to service my vehicle so that I do not have to! Is this how Nissan handles customer issues? By making customers double-check the work themselves?? After telling John that I refused to go out in the middle of the winter to double-check a mechanic's work, he apathetically said that I could bring the car down if I wanted. And so that is what I did... TODAY When I walked into the service department, John asked what I was there for, and I told him to get an oil change. He asked for my phone number, looked me up in the system, and then told me that I was NOT there for an oil change. He said it's "stupid" for me to get an oil change, since I got one the last time I was there. This really made me upset. Not only because of what he said, but the way he said it. He had a smirk on his face, and shook his head as if to indicate that I had no idea what I was talking about. Let me get this straight...I walk into Nissan as a paying customer, tell you that I am here to get a specific service done to my vehicle, and then you tell me that's NOT why I am here!? What the xxxx? This is exactly why I try to avoid this guy whenever I go there because he's very aggressive and confrontational in his approach when it comes to dealing with customers. When I explained to him that I did not believe that my oil change was performed during my last visit, he told me that that's ridiculous and to walk with him outside and that he would PROVE it to me by checking my oil. Again, this infuriated me because I did not go down there to have him check my oil. I went down there to get my oil changed....period! After a bit of back and forth with him, I simply said the following: It's not my fault that your mechanic did not do his/her job correctly during my previous visit. As a paying customer, I bring my car here to have it serviced. There is a certain level of expectation that needs to be met when I bring my car in for an oil change. That level of expectation was not met during my previous visit due to the number of carless mistakes and oversights that took place when servicing my vehicle. As a result, I want to have my oil changed as a show of good faith and to give me piece of mind. After finally realizing that I was not leaving until I got my oil changed, he told me that it's also not his fault that the mechanic was "xxxxxxxx" (a word that really gets under my skin) , and then told me to sit in the waiting room and that he'd call me when my car was ready. About a half hour later, my name was called, I took my car, and went home dissatisfied. Due to my encounter with John, I left Nissan with more uncertainty than when I arrived. I did not feel confident that any work was performed on the vehicle the last time, and I definitely did not feel more at ease after dealing with John's attitude today. TAKEAWAY If you ever have to visit this Nissan location, steer clear of service manager John Lieber. I am not the only one who has had the unfortunate encounter of experiencing his unpleasant behavior. Just look up a few of the reviews pf Edison Nissan on Yelp, Google, or Facebook, and I am almost certain you will find AT LEAST one that complains about the conduct of John Lieber. His conduct is unethical, discourteous, and simply rude. I have been visiting this location for the past 4 and a half years...ever since I purchased my vehicle actually. However, I do not think I will be visiting this location again. I simply refuse to subject myself to the possibility of encountering John again and exposing myself to unnecessary condescension and terrible customer service. I should not have to walk on eggshells when I go there for a routine service. I should not have to plead my case, and practically beg someone to provide me with a service for which I am paying! I know he's just one guy out of all of the employees there. But you know what they say..."One bad apple can spoil the bunch." And he is definitely spoiling the reputation of Edison Nissan. Taking my car and money elsewhere... More

Service issue resolved I have had an issue in my service appointment during my last visit but thanks to Frank the service manager the issue was resolved in a professional wa I have had an issue in my service appointment during my last visit but thanks to Frank the service manager the issue was resolved in a professional way after I spoke to him and got him involved . More

Amazing service! I would not take my vehicle anywhere else! Ahmad is always a pleasure as is the cashier Marta! Very nice, helpful and patient girl. I love Edison Niss I would not take my vehicle anywhere else! Ahmad is always a pleasure as is the cashier Marta! Very nice, helpful and patient girl. I love Edison Nissan More

Excellent service & awesome staff Service dept are truthful,prompt, friendly, from the door all the way to the manager won't go anywhere else nice work wonderful people always Service dept are truthful,prompt, friendly, from the door all the way to the manager won't go anywhere else nice work wonderful people always More

Rude and Deceitful Staff WORST DEALERSHIP EVER! The other Yelp reviews are not lying. Was told on the phone that I may come in ANY day of the month (that I was eligible) for WORST DEALERSHIP EVER! The other Yelp reviews are not lying. Was told on the phone that I may come in ANY day of the month (that I was eligible) for a free oil change. Purposely freed up my WHOLE day - Long and behold, they refuse to do it stating that I was not eligible. Then proceeded to direct me to the Sales Manager! Unbelievable. Keep in mind they were very rude the whole time and before I can state my case said, "your're not getting a free oil change" Do yourself a favor and stay away from these clowns! More

Frontier 4.0L V6, 2010 service I dropped my car off at 7.30am asking for transmission fluid change and safety break check. I requested to have my car back between 12 and 1pm. Within I dropped my car off at 7.30am asking for transmission fluid change and safety break check. I requested to have my car back between 12 and 1pm. Within an hour car was diagnosed, I receive a phone call, service told me what needs to be done and what else COULD be done, no pressure. My car was ready at precisely 1pm: brake system flushed, trans axle fluid changed, transmission fluid changed, coolant changed, recalled item fixed (didn't even know there is a recall on my car), safety break checked and adjusted. They also took care of that xxxx Vdc/Slip light coming on after I replaced battery. Person I spoke with: Service Consultant Fernando Santos. Overall experience: service fully professional, knowledgeable, no bull..., exactly the way customer expect them to be. GREAT JOB GUYS!!!! PS. ACME NISSAN RT.130 NJ - look and learn!!!!!! More

disappointing and dishonest!! Hi, about 2 yrs ago we leased a 2015 Rogue at your Edison location. Part of our agreement is that we would get "free oil changes". I called to enquire Hi, about 2 yrs ago we leased a 2015 Rogue at your Edison location. Part of our agreement is that we would get "free oil changes". I called to enquire and scheduled my 2nd oil change because I take responsibility for not asking enough questions on the first one and they got me; they charged me for "free oil change". After asking my husband to drop off the car, he called me at work to tell me that there is a charge. I spoke with the service person on the phone who stated that the woman who told me this on the phone would not have known. I distinctly remember waiting for my "free" service because she gave me a "cut off" when it would be 100% free, again we paid as this person stuck with his story and was not very nice about it. This last time was out of control; my husband again came for our "free oil change" that he scheduled over the phone and again was assured that this will definitely be "free". My poor husband and daughter waited and waited for the car to be completed; this time there was a $500+ bill. My gentle husband lost it, it was explained to him that he needed a "tune up" and that's why the bill is so much, he was then offered a compromising $300+. I am baffled that your service department is so unprofessional and dishonest, my husband ordered them to remove any addition for their costly service from the car, they took the car then after waiting again for an extended period, returned the car. The next Monday I received a phone call from a Scott Hirsh, he was ok at first asking why we had an outstanding invoice - I tried explaining and then realized that I hadn't taken anyone's name, I asked him for his and he became almost abusive - his tone changed. He demanded to know why I needed his information, I advised him that I simply don't appreciate the way things are being handled and that I needed names of people I speak with. I asked him over and over again if they chose to service our car without our knowledge "how then can we be held responsible for something we hadn't budgeted for". I will say in Mr. Hirsh's defense - he did mention that he could see clearly that the invoice did not have our signature on it - giving them permission to perform any service other than a routine oil change More

Dishonest and shameful business practice. I wish there is an option for no star because Edison Nissan does not deserve any in their under handed dealing. Not worthy of the name of Nissan. Be I wish there is an option for no star because Edison Nissan does not deserve any in their under handed dealing. Not worthy of the name of Nissan. Be aware be warned!! Read how Edison Nissan swindle the customers before you take your car there to fix. When we hear Nissan, the reputable company, “Nissan” come to mind. However, the experience I had recently at Edison Nissan was like that I had many years ago at the camera shop on the 42rd street many years ago. They would lure you in and swindle the shirt off your back as soon as they get you. Never could imaging “Nissan” would ever behave like this. Read on and decided for yourself if you want to through what I have to before you walk into that door. I sent my leased car to Edison Nissan for repair covered by a Nissan recall on 4/18. They told me they needed to get Nissan’s approval before starting the repair and it might take one or two weeks. However, it took about a month and half. During the time, I called five times on 4/24, 5/8, 5/26, & 5/30 to check the status of the repair because I needed to return the leased car. When the car was finally ready when I called on 5/30, it had a big scratch on the back bumper. The service consultant asked me to return the lease and would deal with it later if it could not pass inspection. Sure enough, Nissan Finance charged me $354 for the bumper damage. The service manager, Scott Hirsch, refused to take the responsibly and pay for the damage suffered while the car was in their shop. He said he did not felt Edison Nissan should be responsible because the car was in the shop for too long. He claimed they had tried to contact me after the car was ready and the number I gave them was invalid. He felt I gave them the invalid number because I did not want to deal with the end of lease with Nissan. I told him I had called Edison Nissan five times and never received any call from them. I provided the phone log from ATT to show the five calls I have made to Edison Nissan. I asked him to call the number right there in his office. It was my cell phone from ATT. Sure enough, he got through with my name pronounced asking the caller to leave a message. I also saw my old disconnected number I had when I leased the car on their repair form. Don’t know where they got that number. They must have pulled the old number from the Nissan system. I told him to call this number. Sure enough, he got the computerized message he had claimed to have been getting without an option to leave a message. I told him it was obvious that they had been calling the old disconnected number. In the face of all these facts, he agreed to talk to his. He called a week later and said his boss was willing to pay $50 for the damaged. I simply could not believe how Nissan can try to run the business like this. Of cause now I understand, Edison Nissan is not the “Nissan” we, the customer, would think of and trust. Edison Nissan is just a local business with a contract with “Nissan” to be the dealer. Though there are glorious signs from “Nissan” of the 10 points of Satisfaction guarantee on the wall, Edison Nissan behaved, in this case, just like the swindlers from the camera store on the 42 street. It took so long to fix the car. It already cost me an extra month for the lease. Then they would lie to cover their mess-up. I called them 5 times for god’s sake and they still shamelessly claimed I tried to abandon the car. I never received any call from them. What kind of customer service is this? When the car is damage in their shop while being repaired, their managers did not even have the basic business sense that they are responsible. I told them they would definitely lose if I take them to court. I just don’t want to waste more time doing it. As the last attempt, I wrote to their customer service and have not heart from them. Now, this is only one option I will take them to court and will update with the result later. More