Edison Nissan

I purchased a used vehicle from here last month and can honestly say it has been a terrible experience. I went in on a Saturday to check out the car I wanted and the place was horribly disorganized. I ga honestly say it has been a terrible experience. I went in on a Saturday to check out the car I wanted and the place was horribly disorganized. I gave them the benefit of the doubt because it was busy, but it was off putting to say the least. I test drove the vehicle and asked a number of questions, which the salesman (Phil Ribiero) could not answer. For example, he thought the car that we were driving had a rotary engine (which it didn't) and didn't even know where the car was built/where the company was from or the number of previous owners. If you are in the business of selling cars, I expect you to know something about the specific cars and companies you are selling. Never the less, they had the car that I wanted and at a decent price. We sat down and started negotiating, which went fine. They charged all of the unnecessary fees that all car dealerships charge, but they were relatively reasonable. The bidding process (the salesman going back and forth to his manager) was surprisingly slow. During this time, there were salesman cursing and acting like they were in frat house. I get that they are car salesmen, but a little more professionalism would have been nice. Once we settled on a price, then came the excessively long wait to deal with financing. Up until that point, we had spent maybe an hour to an hour and a half at the dealership. The financing process took another four. For most of that time, our salesperson was no where to be found (even when he needed to be) and no one kept us informed as to what was going on. When we finally met with the financing individual, all of the paperwork was wrong. It took them about five tries to get my name, the insurance information, and even the car's information, correct. The whole experience struck me as disorganized and made me question their competence . If I wasn't in a time crunch to purchase a car and didn't receive a decent deal, I would have walked out of there, no problem. Honestly, if it had just been the unprofessionalism and disorganization the day of purchasing, I probably would have just chalked it up to a bad day and have left it alone. But following my purchase, the problems continued. During the sale, I agreed to pay them a small fee and costs to have them file all of the paperwork to get my registrations and tags from the state. While that process took place, they gave me a 20 day temporary tag. First week, no tags or contact. Fine. Second week, Hurricane Sandy strikes New Jersey, and nothing is done. Ok, even though according to their promotional e-mail that I received, their entire operation was fine and operating after being shut down for only one/two days. Third week, when my tags are expiring, I begin calling regularly to figure out what is going on. As it turned out, they had not even gotten around to preparing and filing my paperwork with the DMV. In fact, they wouldn't even get around to it until the week AFTER my temporary tags expired. Mind you that I had to call about twice a day for two weeks to even get that kind of service or a call back. I even went as far as leaving a message for one of the managers (Georgie, I believe his name was) and never heard back from him. So finally, this week (over a week after my temp tags expired), they receive my tags and tell me that they will ship them overnight at their own expense, due to the delay they caused. I told them that it was important that they arrived the next day because everyone is my household works and won't be able to sign for them during the work week. Sure enough, when I check the tracking number (that I had to call back to get) I realize that they did not ship them overnight and that they will arrive in the middle on next week when no one is here to sign for them. That was the last straw for me. Edison Nissan is a disorganized, unprofessional, dishonest, and incompetent organization from which I will never by another vehicle from. I can honestly say this has been an unnecessarily difficult process and I would recommend that anyone looking to purchase a car should find another more reputable dealership to deal with. This one is horrible. Note: This is in no way a comment on the service center at Edison Nissan. From what I understand they are an entirely seperate entity and are hopefully managed by more competant people. More

Do not go this dealership !!! I bought a new car in the dealership, there are a lot of tricks. The first time I found is I had already paid my downpayment but there is finance payment show I didn't pay any dealership, there are a lot of tricks. The first time I found is I had already paid my downpayment but there is finance payment show I didn't pay anything. I called them back, they refund me money, but there is no apologized from them. The second thing is I bought ten times oil change and they said it can be use in any nissan dealership, when I go to other dealership to change oil, they said there is no free oil change on their system. I called them back, the salesman even do not pick up my phone, I called about 10 times he picked up and said he don't know anything and told me he won't work there anymore. But actually he still works there. Sucks dealership! Do not go!!!! More

I should have known that the Edison Nissan scratch and match game was too good to be true, but I did not not expect to be scammed like this. My experience with Edison Nissan began when I got the pamphlet match game was too good to be true, but I did not not expect to be scammed like this. My experience with Edison Nissan began when I got the pamphlet in the mail that said to match two numbers, and win one of four prizes. I got the match, and when I went to the dealership, the sales manager told me that wining number is not the number on top with the big bold letters; instead it’s a small number by the zip code. The salesman, and the manager, scammed me by lying to me about what was really the right number. I know this because, I called the dealership the next day to find out the details of the game, and a sales woman told me that the two wining number is the one you scratch off, not the one on the bottom of the pamphlet by the zip code. As soon as I left the dealership, I felt like they stole that car from me. I recall how they controlled the conversation, how they took the pamphlet from me, and sent me on my way so I can’t prove anything. I could not sleep all night. As it turns out, I got the right match after all, its just that when they see that you got the match, they use an alternate number so they don’t have to pay the prize. I asked to be transferred to a manager to talk about what happened, but they sent me to a voice mail. Every time I called after that, and asked to speak to sales, they transferred me to a voice mail. How is that that a dealership has no one available from the SALES department! I am going to go over there today, and ask for my prize, maybe its just a scam that the salesman, and the manager ran together. I hope that the dealership does not support this activity, but they should not hire people like that in the first place. More

First time purchasing a new car! I called Edison/Nissan and spoke with Nora and told her exactly what I was looking for and that I also had a trade in car she assured me that once I got there they would ta and spoke with Nora and told her exactly what I was looking for and that I also had a trade in car she assured me that once I got there they would take good care of me,and sure enough when I arrived she had the car I wanted ready for me. She then directed me to Rich who was extremely pleasant and knowledgeable and had all the paperwork ready for me, I then had to see Tony Lee who worked extremely hard on getting me approval from a bank at the rate that I wanted and a big thanks to him fr making that happen.So I like to say a big thank you to Nora, Rich and Tony lee from Edison/Nissan for making it all possible for me to drive home in my new 2012 Nissan Rogue! Thanks again... More

Great experience compared to my other visits to other Nissan dealers in the area. So happy I decided to buy my Nissan from Edison Nissan. Nissan dealers in the area. So happy I decided to buy my Nissan from Edison Nissan. More

I went to few different stores mainly shopping around for New Altima which I got And love. The reason I choose to buy the car at "my Edison " Nissan as my wife says I call it now is because not only did I New Altima which I got And love. The reason I choose to buy the car at "my Edison " Nissan as my wife says I call it now is because not only did I receive a great deal the employees were more intereted in making me happy then selling me the car. I have been in sales a long time and that is something I can truly appreciate. Thanks "my Edison" Nissan!! More

I was shopping around for a car and everyone wanted to know where my father or husband was because I was a single female. Nash treated me with the upmost respect and took the time to answer all of my ques know where my father or husband was because I was a single female. Nash treated me with the upmost respect and took the time to answer all of my questions. He made me feel very comfortable about choosing Edison Nissan to purchase my brand new Nissan Rogue. Thank you very much Edison Nissan! :) More

I went to multiple Nissan Dealerships for a reoccurring noise. All the other local Nissan dealerships were unable to diagnose the problem without keeping my car over night which then in hand I would have t noise. All the other local Nissan dealerships were unable to diagnose the problem without keeping my car over night which then in hand I would have to pay for a loaner car. I then googled for other local dealerships in my area and Edison Nissan was ver close and had excellent reviews. I figure what do I have to lose, well Edison Nissan was able to diagnose the noise which happen to be my CVT trans and good have cost upwards of a few thousand dollars. They were able to fix my trans and it was all covered under warranty. I recommend anyone who has service issues or needing a new to car to please check out Edison Nissan where you will leave happy and most importantly with your dignity in tack. Thanks again! More

I was in the market for a new car. I submitted a request from Edmunds.com for an online quote. Unlike other dealerships who simply email you to call them and come in, Allen actually worked with me to learn from Edmunds.com for an online quote. Unlike other dealerships who simply email you to call them and come in, Allen actually worked with me to learn the details of the purchase, and provided me with a realistic quote on the specific stock model I wanted. When we came in, Ricky was introduced to us as our sales person. He was absolutely fantastic! He looked up my information and showed the exact car I asked to see. He answered all questions and explained everything about the car. He worked hard to ensure we got the best price and was kind and reasonable the entire time! When we walked out of the dealership, keys in hand, we have never experienced such a positive and pleasurable car-buying experience. We were so impressed by Ricky and Edison Nissan, that we already told him we are interested in buying another car from him in the near future. More

I went to five other car deal up and down roue 1 some sleezy used places and some extremely nice new places but when we walk into edison nissan I knew it was the right place to buy a car. I was greeded sleezy used places and some extremely nice new places but when we walk into edison nissan I knew it was the right place to buy a car. I was greeded at the front door by ron who was very proffessional and helpful. As he took my imformation he explained everything he was doing so that he could direct me to the right car for me and he did. I am very happy with my Rogue and I would recommend Edison Nissan to every one. More