Edison Nissan

The deceptive pricing and disrespectful behavior of the management at Edison Nissan negated the efforts of our salesperson Jarell (who himself was professional, friendly, and helpful). Unfortunately, ther management at Edison Nissan negated the efforts of our salesperson Jarell (who himself was professional, friendly, and helpful). Unfortunately, there was not much any salesperson could have done to compensate for the deliberately misleading and predatory pricing that seems to be commonplace here. While aggressive upsells are always an annoyance, they are a reasonable expectation when negotiating a vehicle purchase. What is unreasonable, however, are the absurd and misrepresented fees added to the offered price. $1,995 for "pre-sales inspection" and $2,000 for "Previous Loyalty Rebate" were two of the additional charges, the sum of which totaled $9,960 (that's 49.8% of the advertised price of the vehicle)! I'm not sure how anyone can justify adding pre-sales inspection as an additional expense to an advertised price. As for the equally ambiguous "Loyalty Rebate", it was revealed that this fee is added for any customers that have not purchased a vehicle from Edison Nissan in the previous 36 months. It feels laughable to have to state it, but a "rebate" is an amount that should be deducted from an advertised price for those who qualify, not a punitive addition imposed on customers that do not meet criteria that is NEVER mentioned in their online ads! I understand pricing is always creative with pre-owned vehicles, but for a price to increase by 50% from the lot to the sales desk is unreasonable and unethical. As if to emphasize the realization that I would NOT be buying from this establishment, the obligatory manager visit was aggressive, insulting, and entirely unprofessional. My wife and I were asked if we "bothered reading" the advertised terms, and if we "even realized that you don't pay exactly what's on the window". And in case anyone's wondering, the answer to both inquiries are "yes"... the dealer disclaimer (that begins with "Price includes all costs to be paid by consumer, except for licensing costs, registration fees, and taxes...") was closely examined before, during, and after we visited the dealership. Similarly, I am almost 50 years old and very well may have purchased my first car before this "manager" was out of grade school - I understand there are fees beyond the sticker price and tax, but certainly have never seen closing fees that are literally half of the vehicle's advertised price. After explaining that we had driven an hour from Philadelphia after speaking with a dealer rep and confirming the car's availability and advertised price, he scoffed and rudely responded "that doesn't mean anything - it's more like 40 minutes anyway". That was all I needed to confirm that I would never consider working with this dealership. I only regret having wasted the hours of traveling/shopping/test driving (and the time of the truly friendly salesperson) before the bait-and-switch pricing became apparent. The entire trip was nothing short of a complete waste of time. More

Never had such a bad experience! ! They worked on what they wanted to and not what I asked them to fix. I will never return to this dealership. I was working with Tina and Frank, ! They worked on what they wanted to and not what I asked them to fix. I will never return to this dealership. I was working with Tina and Frank, More

My experience was excellent with Abeth Vincent. I came in to see what were my options. I honestly didn’t think I was going to purchase anything but he helped me get a reasonable price. Very happy c I came in to see what were my options. I honestly didn’t think I was going to purchase anything but he helped me get a reasonable price. Very happy customer. I will recommend him to my friends and family. He was very patient and professional. More

Enjoying my 2nd Vehicle from Edison Nissan. Abeth was Amazing. So good that my wife left with a New Car as Well. Abeth was Amazing. So good that my wife left with a New Car as Well. More

Came in to help my Husband pick out his new Lease. Our Salesman Abeth Vincent was professional and knowledgeable. So much so that I too decided to leave with a New Vehicle. Abeth is Amazing. Thank Our Salesman Abeth Vincent was professional and knowledgeable. So much so that I too decided to leave with a New Vehicle. Abeth is Amazing. Thank You Edison Nissan. More

Kendell Kensell was a fantastic helper in getting me my Tesla Model 3 at a competitive price. Cheaper even than if I bought it new, and in a like new condition. Tesla Model 3 at a competitive price. Cheaper even than if I bought it new, and in a like new condition. More

I am a recent customer who purchased a vehicle many years ago and had a great experience, the past 2 days trying to purchase another vehicle was horrendous, the fees that was being added to a 2019 Q80 Infini ago and had a great experience, the past 2 days trying to purchase another vehicle was horrendous, the fees that was being added to a 2019 Q80 Infinity was shocking. $4000 for certification when I asked what was it for the sales person told me it was a warranty. $300 for sketching, $1,300 for Predelivery set up fee,$800 for Doc Fee, there were other erroneous fees associated with this used vehicle that of course increased the payment way above what it should be. When I questioned this was told over and over how close can you come to the payment , Why would I come close to a payment when there are erroneous fees associated with a used vehicle that the MSRP was already set. These fees were on top of the vehicle. Sad to say I will never purchase or recommend this place to anyone. Sales person Terrance Devlin but honestly he was polite but just the messenger. More

After 3 years of leasing a 2019 Sentra, I decided that I wanted to buy the car out instead of buying or leasing a new one. Nissan requires that you visit a dealership to purchase the car. Toyota, for exampl wanted to buy the car out instead of buying or leasing a new one. Nissan requires that you visit a dealership to purchase the car. Toyota, for example, does not have this requirement and you are able to purchase the car via phone or online. I leased my car from Nissan Edison, which is where I was forced to complete the purchase of the car. I didn't have a great experience with leasing the car there, so I first attempted to go to a NY dealer to purchase it. I was told that if you're not financing, you have to purchase the car at the dealership where you leased it. The market value of the car was $10,865.73 as per the payout letter I obtained from Nissan. All I should have paid was the market value of the car in addition to taxes and document fees. The first estimate that the dealer came out with was over $17,000!!! I asked him to explain exactly what all the charges were, and he informed me that I needed to have an inspection (over $2,000) that was MANDATORY, taxes, fees, window etching, title and registration. I told him to take everything off of the estimate that was optional and not necessary to purchase the car. I remember he specifically said a window etching was optional. He came back with an estimate of $15,823.19 with $2,639 in "taxable fees." Also, during this time the dealer took the keys to my car. I believe he did this to check the odometer. But I didn't get them back until after my purchase and I was unable to leave at any time that I wanted. When he came back with the $15k estimate, I told the dealer I wanted an itemized list of what the "taxable fees" were. Then the manager came out and tried to negotiate with me. He told me "window etching" was one of the items in the taxable fees. And I said well I already told the dealer I didn't want that. I also told him that the "mandatory" inspection that is over $2,000 is complete xxxxxxxx. He kept arguing with me telling me that this was a new policy and things change and it is absolutely mandatory to do an inspection to purchase the vehicle. He said he would "make a call" to see if we may be able to purchase the car without it. Sure enough, after he made this "call," the absolutely mandatory inspection was not required for the purchase of the vehicle. We spent a total of THREE HOURS in this dealership. Everytime the dealer went to the back, we spent an hour waiting until he returned. This apparently seems to be a selling tactic to keep you essentially hostage by taking your keys and tiring you out by keeping you there for hours. The customer in front of us also looked aggravated and inpatient and wanted to leave because his dealer went missing for over an hour. I tried to keep negotiating with the manager, but he basically said there would be no deal and he wouldn't take off any of the remaining fees. We eventually agreed on a price of $14,029, which is at least $1000 over what I should have paid. This is evidenced by the fact that the contract of the vehicle said the price of the car was $11,856, when the payout paper obtained from Nissan specifically said "10,865.73." The document fee in NJ is $800. In NY, where I reside, the document fee is $175, so really, I overpaid at least $1,600. Had I known this beforehand, I would have just financed the car in NY. After spending three hours in the dealership, I just agreed to the amount because I didn't want to spend any more of my time dealing with any Nissan dealerships or starting over this process in NY. The dealer also told me that they needed to redo my registration because it was currently registered to a "leased" vehicle and it needed to be reregistered to me as the owner. This sounded absurd but I was told that I would have a temporary registration and would be getting temporary license plates (also why they needed my keys). They charged me $250 in DMV fees. But I didn't get either of those things. When I texted the dealer a couple of days later, he texted me back saying "no we only do title in NY, the registration is still good." In sum, Nissan basically forces you to go to a dealership so the dealers can try to scam you out of more money. The dealer I dealt with at Nissan Edison is named Abeth Vincent. I did not get the manager's name. So, here are a few tips to make sure you don't get ripped off like I did: 1. Don't hand over your keys under any circumstance. Tell them that once the purchase is final, they can have your keys. Or, walk out to the car with them. Otherwise you will be stuck without a way to leave when you want. 2. Make sure you keep track of the prices and categories on each estimate they present to you. They move money around into other sections. Ask for an itemized estimate. Do not accept arbitrary amounts grouped into categories such as "taxable fees." They are xxxxxxxx. Also, you absolutely do not need to have an inspection on a car that you are buying after leasing it. 3. If you are in the tristate area, definitely go to NY over NJ because the document fee is substantially less. 01/2022 More

Abeth Vincent was an absolute pleasure to work with. My wife and I were running into roadblock after roadblock finding and vehicle and he worked with us, while putting us at ease during the entire proce My wife and I were running into roadblock after roadblock finding and vehicle and he worked with us, while putting us at ease during the entire process of buying the vehicle. Thank you so much Abeth, we couldn’t recommend him more More

Had a Great Experience working with Abeth Vincent. I wanted a Particular Vehicle that fit my budget and he delivered. Best Car buying experience and I will Never Work With anyone else. I wanted a Particular Vehicle that fit my budget and he delivered. Best Car buying experience and I will Never Work With anyone else. More