Edison Nissan

Edit: Issue resolved I noticed a response to my review the day after I posted it, so I did as it said and reached out to Jamie Rusignuolo who was able to get the dealer to knock off all those xx fees and the day after I posted it, so I did as it said and reached out to Jamie Rusignuolo who was able to get the dealer to knock off all those xx fees and honor the advertised price that same day! Jamie was a pleasure to work with and I'm glad I reached out and saved over $7k, thanks! Original: False advertising and a day full of lies. I went in today to look at a car listed for $27,995. The website says, "Price includes all costs to be paid by consumer, except for licensing costs, registration fees, and taxes.", but after my test drive when it came time to buy I realized that was their first lie. They acknowledged the $27,995 price and then added $3,995 for a "mandatory certified warranty that protects me and them" and $2,995 for PDSI. The warranty being mandatory was the next lie because they took it off while negotiating, just in a different amount than they quoted it for (explained more below). Combined with taxes and titling, this came to an "out the door" price of $38,800! I was expecting around $31k out the door like their advertisement suggested. I wound up trying to offer $34k, which was still ridiculous, but given I've heard the car market has been crazy lately I didn't run away just yet. They came back and said the lowest they could do was $36,500, *without* the warranty. I said "I can't do that" and the manager said "can't or won't?" which annoyed me, as if the difference mattered when they were already charging thousands more in made up charges than both their ad and fine print suggested. I wound up leaving and was so frustrated at the time that I didn't even realize until I was on my way home that the price of $38,800 minus the $3,995 warranty they took off (that they originally said they couldn't) should have been much less than their "lowest" price of $36,500! $38,800-$3,995 is $34,805. I'm glad I left now that I know they were just trying to trick me. After getting home and realizing that it was a scam, I went to check Edison Nissan's reviews and unfortunately there are a bunch of other people with the similar stories, so here I am adding my story to the list. All this is without even mentioning how ridiculous $2,995 for PDSI is! Hopefully this helps to save someone from wasting their time as well. I haven't bought a car in 8 years and this was the first dealership I went to. I'm hoping I'll have better luck somewhere else. More

Last week I got my 5th car from Edison Nissan and like always Sales person Florida Guevara helped to get the car I was looking for on my budget range. Florida was pretty helpful during the process , expla always Sales person Florida Guevara helped to get the car I was looking for on my budget range. Florida was pretty helpful during the process , explaining step by step what was needed from me and what the dealership was doing . Thank you Florida for your HELP! More

Warning stay away from this dealership, sales team is awesome , bought my 2019 “ certified Sentra “ in aug 2021. Immediately the next day car had problems , hence it was never certified. Bad brakes, fron awesome , bought my 2019 “ certified Sentra “ in aug 2021. Immediately the next day car had problems , hence it was never certified. Bad brakes, front crash sensors warning lights and both recalls where never done before selling . Service did fix the sensors and recall the following week but obviously never did the brakes. Service dept as previously noted from other customers will “ email you “ your invoice / report and never will. 2nd vin etching scam they charge you for something that’s already been done when the car was sold brand new, then at 9pm when they are closing and you been there all evening they tell you they will adjust it and never do. Then the finance manager will say “ well did you get it in writing “ no your fool but do you recognize that you sold a fraudulent charge ? Ok now to the most frustrating part , communication. So they sold me gap insurance “ you know $900.00 for this charge ( rip off ) use your insurance company’s gap insurance for Pennie’s on the dollars. They sell your gap to some company called api . My car was totaled on 6/28/2022, My insurance totaled the car the next day and they paid their part one week later to Nissan motors financial. Now the gap insurance company gets involved and on Aug 19th 2022 they reviewed all the documents and said Edison Nissan paperwork is wrong and needs clarification. Their dates didn’t match up with the finance agreement. Ok no big deal right ? Well 3 months later Edison Nissan still never fixed the issue , not only didn’t fix it they won’t call the company back or myself ? It took to the first week of November that I had enough and took time out of my day and drove there and made a scene with these guys. Denial denial etc is all you get from this place. Gap insurance company noted over 10 attempts to get ahold of the finance manager. Oh the reason why I had to go down there because Gap insurance finally denied my claim due to Edison Nissan lack of communication and responsibility. Now the Gap insurance company has to restart the whole process and more waiting. I had to just pay off the loan myself out of pocket so that I could purchase another car ( new Nissan rouge ) from a much more reputable local Nissan dealership. Still in mid December the gap insurance still hasn’t paid out yet. Oh one more thing don’t buy their 100,000 mile extended warranty for what ever it was $2500. Bec you won’t get a refund if the car is totaled and you don’t use the remaining milage of the warranty because we didn’t by the “ certified warranty. Stay away , look at reviews , find a dealership that doesn’t have communication problems. Simple fix Bec their sales team is great , the product is great, just their management foundation in all parts of their business needs a big overhaul. More

I came today to get my car to have new tires and stuff. The price was high and I couldn’t afford it and Franko Savoca helped lower the price for me and giving me advice about my car. I am very thankful tha The price was high and I couldn’t afford it and Franko Savoca helped lower the price for me and giving me advice about my car. I am very thankful that he helped me. It was a great service that I experienced today. More

Sale rep was helpful from start to finish. It was when the management got involved that turned my whole experience into a negative one. A simple verbal resolve would have been appreciated but It was when the management got involved that turned my whole experience into a negative one. A simple verbal resolve would have been appreciated but the tone and condescending behavior of the manager(s) put me off. Like they say, it's not what you say to people but how you say it. I spent a good penny on my purchase outright... and just for that experience alone I will never give Nissan another dime. Nissan needs to do better. Too bad we were planning to purchase another vehicle for our teenager. More

Experience was a positive one, from the online research which connected me to a sales rep the next day; Brought home a car the same day. Qadir was helpful and responsive, helped us with a great experience which connected me to a sales rep the next day; Brought home a car the same day. Qadir was helpful and responsive, helped us with a great experience. Thank you. More

Friends and family DO NOT AND REPEAT DO NOT BUY A CAR FROM Edison Nissan EVER!!!!! THEY ARE CURRUPT AND THEIFS AND DO FRAUDULENT THINGS!!!!!!! ALSO WITHHOLD IMPORTANT INFORMATION FROM CUSTOMERS!!!!! THEY FROM Edison Nissan EVER!!!!! THEY ARE CURRUPT AND THEIFS AND DO FRAUDULENT THINGS!!!!!!! ALSO WITHHOLD IMPORTANT INFORMATION FROM CUSTOMERS!!!!! THEY LIE AND CHANGE THERE STORIES CONSTANTLY AND HAVE NO TRUTH!!!!!! DONT SAY I DIDNT WARN YOU!!! Phil Farese Edison Nissan #nissancorp Nissan North America, INC. Headquarters Nissan North America Corporate Headquarters, Franklin, Tn Nissan More

My salesman Bic was patient and kind with my family and myself. I had been in a recent car accident where my car was totaled due my being rear ended. He took the time to let me test drive the cars that I w myself. I had been in a recent car accident where my car was totaled due my being rear ended. He took the time to let me test drive the cars that I was interested in and it was without pressure. More

Went to see a BMW that was priced competitively. Car wasn't initially there when we got there even though they claimed it was in the back. When the car arrived, it was dirty and obviously being us Car wasn't initially there when we got there even though they claimed it was in the back. When the car arrived, it was dirty and obviously being used by someone as a daily driver. Car had some bumper damage and stone chips. They took my key to evaluate my trade in. I asked what the cash price would be and had to wait 30 minutes while the manager calculated it out. The price advertised on the internet was used as a base and then $299 added for vin etching into the glass, $2000 added for loyalty rebate, $2100 for car prep and $3600 for "certified". This was $7700 over their advertised price. We were pretty horrified and demanded our key back. After another delay we got our key back and ran for the exit. Extreme waste of time. Take my advice and avoid this dealer like the plague. More

Stay away from this place! Absolutely horrible. Salesmen were condescending and bullying. Had a repair issue, had them do something sleazy to me. Nissan corporate no help at al Absolutely horrible. Salesmen were condescending and bullying. Had a repair issue, had them do something sleazy to me. Nissan corporate no help at all. More