Edison Nissan

Description of complaint: I brought my car in for a track that needed to be replaced in October. While there I brought up to the service manager, Joseph Ciprello, and he told me he would take pictures track that needed to be replaced in October. While there I brought up to the service manager, Joseph Ciprello, and he told me he would take pictures and submit to Nissan as the car is only three years old and still under warranty. A week goes by and I reach out to Joseph if he heard from Nissan and he informed me their computers were down. Another week goes by and I get the same response. Mind you every time I reach out to him, he takes the general manager's name out of the emails. Now my car is out of warranty. I reached out to Nissan Customer Service as Joesph wasn't trying to help me. After a couple months, they decided to decline my claim as the car is now out of warranty. I asked to speak with a higher up and was told that I was dealing with the correct person. I have submitted paperwork showing this problem started in warranty. The Dealership is not backing me with this even though I have proof that this claim was started under warranty. The service manager is a liar and the general manager isn't any better not to look into this. I actually want to sell my car and move on from Nissan due to the total lack of compassion they have for their buyers. More

I lost my brother back in June, returned his truck on July 20th that was leased through Edison Nissan. A call was placed to Nissan corporate to send a copy of all necessary documentation and we were told July 20th that was leased through Edison Nissan. A call was placed to Nissan corporate to send a copy of all necessary documentation and we were told that everything would be good from an employee at this location. In the back of the truck were car parts we were unable to bring back with us since we were from out of state and already had a lot of stuff to bring back that belonged to my brother. We told the guys that they can do with it what they will because we needed to get home and had nobody to take it or store it elsewhere. These parts included a brand new exhaust and a 2 inch lift kit. Someone here messed up big time because not only have there been multiple phone calls received about the truck, but today a repo man showed up to my mother's home over 1,000 miles away and they threatened to take HER vehicle because edison Nissan failed to do their job correctly. The truck has been in their possession since July 20th, 2023. This is ridiculous. I will NEVER recommend this xxxx show of a location to anyone. More

Worst experience ever had. Went to purchase a used car and went over everything. The price of the vehicle was $20,500. After the paperwork it comes to $29,900. They Went to purchase a used car and went over everything. The price of the vehicle was $20,500. After the paperwork it comes to $29,900. They added on all these xx fees and said that they are mandatory and can not be negotiated. This should be illegal. How can they add on almost $10k to the price. I notified the BBB and also Consumer affairs about this. What a scam More

Sam Abby sat down with us and we couldn't be more pleased with the transparency and level of customer service that he delivered. Made our entire experience easier and worked with us to come to terms with wha with the transparency and level of customer service that he delivered. Made our entire experience easier and worked with us to come to terms with what we were looking for in a leased car. Thank you! More

Sam Abby was an outstanding sales agent during by purchase. He was a pleasure in all regards purchase. He was a pleasure in all regards More

My experience at Nissan of Edison was really one-of-a-kind. From the moment I arrived I was greeted by the sales team and pleasantly partnered with a salesman named Qadir who went above and beyo one-of-a-kind. From the moment I arrived I was greeted by the sales team and pleasantly partnered with a salesman named Qadir who went above and beyond to make sure that my new purchase was a purchase I was happy and satisfied with. Qadir is client focused, extremely knowledgeable of the vehicle inventory and set realistic expectations for me from the beginning. He understood the budget I was working with and paired me with the options that made sense for my needs. I can’t thank him enough for being honest and trustworthy. I then met the sales management team and John was truly a pleasure to work with also. They collectively managed to get me out of my current lease, which wasn’t the easiest task, and they worked extremely hard to get me into a beautiful 2023 Nissan Rogue SUV at a really really great price. The dealership itself is going through a beautiful renovation. The dealership is really big and spacious and the bathrooms were extremely clean. Overall, I give this dealership a five star rating. Even while I was sitting down at the salesman’s desk, I observed other salesmen being equally kind and dedicated to their clients and working the best deals for everyone in the dealership. I drove all the way from Queens New York City, just to do business with Nissan of Edison and their amazing sales team. I recommend anyone looking for a new vehicle to come to this dealership. I cannot wait to refer my friends and family and continue to purchase vehicles from this dealership. More

Terrible experience. Went on Saturday and agreed on a price w the sales guy as well as the manager for a car for my parents. Monday they go back and after reviewing their Went on Saturday and agreed on a price w the sales guy as well as the manager for a car for my parents. Monday they go back and after reviewing their paperwork nothing was honored. Not their monthly payment, not the total amount of the car, not the timeframe, nothing. When I called back, sales guy told me it must have been the finance manager which of course did not have a voicemail and would not answer. The total amount of the car was astronomical for what it was…. So terribly upset that people do this. More

My advice is to go to a different Nissan dealership. The internet sales department gives fake pricing. Then they don’t return calls or voicemails. I wasted 3 days and a bunch o calls dealing with them. The internet sales department gives fake pricing. Then they don’t return calls or voicemails. I wasted 3 days and a bunch o calls dealing with them. Very unprofessional. More

Let me start by saying I rarely leave reviews. .. but the experience that I had at this dealership was so horrendous that I need to warn other people about them. We recently leased a Nissan Rogu .. but the experience that I had at this dealership was so horrendous that I need to warn other people about them. We recently leased a Nissan Rogue. The salesman was fantastic - we loved working with Demarcus. However, the Sales Manager, Jimmy, was not wonderful. We arranged a really excellent deal and after running a credit check and setting up the insurance, Jimmy came back to tell us that he "forgot" to add in tax. Thus negating the lease payout on our current vehicle AND adding an extra $20/month to the lease terms. I'm not sure how a Sales Manager could "forget" about tax, but here we are. We needed a car so we proceeded. They "detailed" the car for us before giving it to us. In the morning after looking at the car it was clear that this was a rush job. There's plastic, adhesive and stickers all over the car. There's dirt all over the car and what looks like pollen all over the hood of the vehicle. I called the dealership 3 different times attempting to reach Jimmy and NEVER got a call back. When the insurance was inputted for the new vehicle using the app, however they chose to input it ended up raising our premium SIGNIFICANTLY and we received zero explanation for that. And finally, part of our deal with Jimmy was that ALL DMV, motor vehicle fees, taxes, and first month's lease payment were to be included in the down payment that we arranged. When our plates came into the dealership (on the LAST DAY that the temporary plates were valid), we were informed that there would be a $75 charge to pick up the plates... which Jimmy conveniently forgot to mention, just like he forgot to calculate the tax on the vehicle. (This is a charge that I had never heard of from any other dealership, nor had any of my family members or friends). Allegedly, Jimmy miscalculated the weight of the vehicle and inputted the weight for a sedan when we leased an SUV. And somehow once again we were responsible for HIS error. We called back the dealership and spoke to a service manager who transferred us to the finance manager. The finance manager told me that he needed to go double check with Demarcus... even though I heard from Demarcus later that day AND HE WAS NO LONGER WORKING FOR THE DEALERSHIP. Once again, I never received a call back. When we went down to the dealership, Jimmy was extremely unpleasant to deal with. He was rude, interrupted me multiple times and talked over me to prove his point. He was argumentative about the $75 and after checking with his superior to waive the fee, he came back abruptly and told us to have a nice day without ever actually telling us what the end result would be, before storming away. This entire experience was so unpleasant. Stay away and do yourself a favor if you do decide to get your next car from Edison Nissan - DO NOT deal with Jimmy. He's dishonest, manipulative and argumentative. More