Edison Nissan

Car maintenance As usual, Mr. Fernando Santos proves in actions and words why he is so professional, prompt, honest, customer friendly, easy to understand and kind. As usual, Mr. Fernando Santos proves in actions and words why he is so professional, prompt, honest, customer friendly, easy to understand and kind. I will always go Edison Nissan on Route 1 for my car maintenance. The coffee and goodies also make the waiting room more pleasant but it is Mr. Santos who is the best of the best for customer service, a huge asset to Edison Nissan. More

Horrible staff and customer service Frank Esposito Dealership’s are NOT a place I’d ever recommend nor shop again. On the week of July 15, 2019 I gave $47,288 CASH for a 2019 Grand Jeep Frank Esposito Dealership’s are NOT a place I’d ever recommend nor shop again. On the week of July 15, 2019 I gave $47,288 CASH for a 2019 Grand Jeep Cherokee at Frank Esposito’s Edison Nissan dealer and Route 46 Chrysler. Notice I said cash 💰. Why am I still financing $27K for a Jeep that was sold to me for $48k when I gave the Frank Esposito’s dealerships $49k cash? Here’s my experience. I responded to a pre-approval letter sent to me from Edison Nissan. I went into the dealership and purchased a 2019 used all black Grand Jeep Cherokee Altitude with 1548 miles on it for $38,750. My sales experience was just OK.. I saw a little drama with the staff that made me almost walk away from the dealership completely but the sales manger pursued me to stay. He offered me a decent price for the “used” Jeep (which in my eyes wasn’t really used because it only had 1548 miles on it). Ok so fast forward we get to the the monthly payment part of the deal/conversation, I told the sales MANAGER that I really didn’t want to finance because I don’t want payments so I’ll just buy the car. He expressed to me that it is better for the dealership if I finance for a couple of months because that how they keep the partnerships with the banks. Ok whatever, I can do him a solid so I gave him a deposit of $19,788 and drive my Jeep home around 9PM Monday July 15th. HERE IS WHERE THE PROBLEM BEGINS....ISSUE #1 On Wednesday July 17th in the afternoon around 3:00PM I’m driving my new 2019 Jeep Grand Cherokee (1548 mileage) I get to an intersection, I stop, preparing to turn right, then I proceed to make the right and the car stalled. YUP STALLED. A truck was coming behind me on the road I turned on and my car stalled...wouldn’t / couldn’t accelerate. The truck started honking at me and of course I’m getting nervous. Fortunately I was able to coast over to the side of the road to safety. I had to power down the car and restart it to get going. ISSUE #2 at 7:30PM Wednesday night July 17th (same day) in the processes of parking my car it completely LOCKS up on me. I’m try to position myself in a parking space and it locks. I can’t reverse nor move forward. I power down and turn back on same thing...not moving. So I leave the my car as is in the spot and go take care of my business and come back two hours later. When I get back I start the car and now ISSUE #3 my screen is completely black. I can’t see the the time, the Apps, the touch screen buttons...nothing. I power down and restart then I get a screen with an error msg. So the very next day Thursday July 18th I call Edison Nissan. The sales manger tells me to bring it in. I do and I also call the FCA recall center and create case. So when I get to Edison Nissan they recommend I take it to a Jeep dealer to have it checked out. I decide it is better that I take it to the dealer the Edison Nissan sales manger said he got the Jeep from, Route 46 Chrysler Jeep Dodge Dealer (which Frank Esposito’s other dealership). On Friday July 19th 2019 I walk into Route 46 Chrysler Jeep Dodge and I get an AWESOME salesman and sales manager. I explain my situation and I decide NOT to service a new car but to get another one. I did not want the potential HASSLE OF DIAGNOSING A NEW 2019 Jeep with 1548 miles on it. Remember I JUST GAVE THE DEALER $19,788 cash for the car. So the sales guy and I identify a new car, better model and I get ready to buy it. I’m told my car trade-in that I just bought 4 days prior depreciated 10k and I had to eat it. They come down on the price of the new car $2k and don’t charge me “tax” per se. So the new Jeep I want is $48,000 plus the $8,000 balance of the trade in. I made the only LOGICAL decision I think there is to make and I take the deal. I DO NOT WANT A DEFECTIVE CAR BACK. So I write a check for $29,500 and drive away with my car. $49,288 spent, bought a $48k and still financing $27K. I want my $19,788 refunded back. Would you? More

Great!! I had a really awesome experience at Edison Nissan. My salesperson Florida was super friendly and very helpful and helping me find the right car. The I had a really awesome experience at Edison Nissan. My salesperson Florida was super friendly and very helpful and helping me find the right car. The staff was friendly and catered to my every need as well. I would definitely recommend this dealer to a friend for sure. More

awesome experience!!! I had a great experience buying my car at edison Nissan. The staff was amazing and very friendly. My salesperson Florida couldn't have been anymore am I had a great experience buying my car at edison Nissan. The staff was amazing and very friendly. My salesperson Florida couldn't have been anymore amazing in helping me find the best option for me. Thank you for making this experience stress free and easy. Highly recommend to all my friends and family! More

Bought my 2nd car! Monika G. Is really the best. Once again, she made nlme Happy. 3 years ago I bought 2014 Nissan Pathfinder from her. Today I drove of with 2016Mercede Monika G. Is really the best. Once again, she made nlme Happy. 3 years ago I bought 2014 Nissan Pathfinder from her. Today I drove of with 2016Mercedes Benz GL 450! I am in love with her service and more in love with my brand new vehicle! Please ask for her when purchasing a vehicle! More

I drove away happy The customer service was great. The salesman was polite and he maid shore I drove away in a car that I was comfortable with. I definitely reccomend yo The customer service was great. The salesman was polite and he maid shore I drove away in a car that I was comfortable with. I definitely reccomend you come to Edison Nissan More

Outstanding Customer Service!!!!! This is my first purchase from Edison Nissan, it was a overall wonderful experience. I will continue shopping here as long as they’re around!!! This is my first purchase from Edison Nissan, it was a overall wonderful experience. I will continue shopping here as long as they’re around!!! More

MISLEADING ONLINE PRICING & ABSURD HIDDEN FEES 7/15/19 (evening shift) - I am shopping around online for a JEEP Wrangler, I find a BEAUTIFUL 2016 with THE WORKS, LOW MILES, just seemed PERFECT! We 7/15/19 (evening shift) - I am shopping around online for a JEEP Wrangler, I find a BEAUTIFUL 2016 with THE WORKS, LOW MILES, just seemed PERFECT! We live 2 hours away from this dealership. When I contacted the dealer online I was emailing back and forth with Brandon Ware, he was very helpful and even offered to drive the vehicle to our home or place of work. My husband calls him on the phone to ask if the online price was NEGOTIABLE and of course he said YES just to get us into the dealer. Even when we were about an hour away my husband called again to verify that the price was negotiable as we were half way there and would not continue if it wasn't, Brandon assured us the price was negotiable. SURPRISE! When we arrived at the dealer at 8:30PM, what do you know, we were told by a sales rep that the price was NOT negotiable as the "fine print" read that the online price is for previous customers. So they went through their sh-peel anyways, we sat there for 2 hours and after going back and forth and the finance rep going through the ABSURD HIDDEN FEES, INSANE monthly payments, and after being told that the online price was "concrete" they dropped it, we just ended up walking out. SO my advice to EVERYONE is PLEASE PLEASE read the "FINE PRINT", ask what the TOTAL price is, and never ever rely on "sure come on over!" More

David thomas was the best David Thomas did very great selling me a car for the 3rd time. His manager Phil went above and beyond to help me out. Thank you again. David Thomas did very great selling me a car for the 3rd time. His manager Phil went above and beyond to help me out. Thank you again. More