Edison INFINITI

Let me first say that I have never complained about a business in my life but I could not let this one go. I brought my car, a 2014 Infiniti QX60, to Edison Infiniti, 842 US-1, Edison, NJ on March 14, business in my life but I could not let this one go. I brought my car, a 2014 Infiniti QX60, to Edison Infiniti, 842 US-1, Edison, NJ on March 14, 2023. I explained to Matthew Scalia, the Service Advisor, that my check engine light was on and my car was idling high. He was polite and I got a loaner and left. On March 15, 2023 I was informed by Matthew that I needed MAF sensor, air filter, bank 1 catalytic converter and bank I O2 sensor with one time used parts for $3,622.52, a used transmission for $6,693.56, fix my sun visor for $315, fuel and induction cleaning $279.95 and brake fluid $229.95 for a grand total with tax of $12,091.26. I told him I was picking up my car. Took my car to a local honest garage and my car was properly diagnosed and needed a MAF sensor, air filter and O2 sensor only. I car was fixed for $1,127.79. The catalytic converter did not come up as a diagnostic at all and I definitely did not need a transmission. I am thoroughly disgusted. SHAME ON INFINITY. I would never step foot in there again and warn anyone to beware of these crooks. More

Matt Giglio(service manager)and Manor Agulair(salesman): Brought 2019 Q50 Luxe CPO. I love how out the box they say cargurus price isn't correct/inaccurate the car costs more. Still Agulair(salesman): Brought 2019 Q50 Luxe CPO. I love how out the box they say cargurus price isn't correct/inaccurate the car costs more. Still waiting maintenance/service history and the cpo inspection checklist that is signed off on by an Infiniti certified mechanic. Here is a pick of the belt tensioner, belt is intermittently making noise between 2.5k - 3k rpms under acceleration. The wear markings show the belt is end of life(arrow to right of notch). I also had to add coolant to the vehicle (blue) and oil. Wasn't all this stuff checked/inspected?? So far I've only gotten verbal assurances of what has been done, but nothing on paper showing this Edison CPO inspection. I'm very disappointed in my purchase I spent almost $30k on a car and the front bumper has scratches that Manor promised would be addressed and other body markings. The engine bay was filthy, the interior was barely detailed. Upon delivery and I was not made aware upon the sale that the CPO was not through corporate but through your dealer which puts 100 miles on my car just for a maintenance/warranty claim each time. So you push a CPO warranty but don't even honor it 'time of delivery' or provide documentation of what is covered or a vehicle service history report? Day of purchase 1-20-23 the vehicle was not ready, there was a gash and heavy air leak in passenger right tire(if not for that they were gonna let me drive the car home as-is!!) I drive the hour back-up on the second day 1-21-23, was guaranteed the car was done and had CPO inspection by Manor...I was allowed to drive the car home with a bent left tie-rod end that could have ended in an accident on my hour drive home. Thankfully I went straight to a tire/mechanic shop to discover this out because I was concerned of how the car was behaving. This cost me $610 out of pocket. This resulted in the car having to be picked-up and taken back to your dealer for service, and I still have not received documentation on all the work performed or any previous maintenance records! While you have made some efforts to make it right and I do appreciate it, this has left a bad taste in my mouth over this entire experience. Considering this is a luxury brand CPO guaranteed by your dealer, you have certain expectations that come with it. Even a simple ask of getting 2 keyfobs instead of 1 for a certified pre-owned car is proving difficult. I'm going to forward this to infiniti consumer affairs and all of Infiniti social media. I would not recommend Edison Infiniti to anyone and would never purchase a car from your dealership again. Is this how all customers are treated? Even some of the items that I guess were addresse, were the items that should have been done in the first place since the car is CPO. Because I have yet to receive any maintenance history documentation or the CPO checklist...I will be diligently continuing to document any issues this car has and consider my options under the NJ lemon law. More

Car is great and dealership made it easy, thank you for all of you help! all of you help! More

I have nothing but great things to say about this dealership. If you need to buy a car please ask for Aaron.. He’s amazing, very knowledgeable and will do all in his power to close that deal. It’s a dealership. If you need to buy a car please ask for Aaron.. He’s amazing, very knowledgeable and will do all in his power to close that deal. It’s a whole team. Best part, no one is pushy or trying to Upsell you just a car. They will work with you and most off all while you wait, you might get one or two of Aaron’s funny stories. See you in 36 months Aaron! More

Everything was made very easy and a super fast process. Thanks again for giving us a great experience and a beautiful new car. Thanks again for giving us a great experience and a beautiful new car. More

Excellent Professional Courteous Service thanx will definitely come back thanks again Very knowable staff regards j m definitely come back thanks again Very knowable staff regards j m More

Customer service was amazing, the personnel were polite and helpful. The work was done fast as on time. and helpful. The work was done fast as on time. More

Service can be improved with detail information about car level report and car should be washed. level report and car should be washed. More

Great service, friendly team. It was really easy to schedule and the service time was good. The communication is their strong suit and all in all I am very happy with their servic It was really easy to schedule and the service time was good. The communication is their strong suit and all in all I am very happy with their service. More

It was a pleasure meeting Aaron Potocny and working with him on my new Infiniti QX50. He greeted me with a smile and positive attitude which made me feel right at home. He didn't mind answering all my quest him on my new Infiniti QX50. He greeted me with a smile and positive attitude which made me feel right at home. He didn't mind answering all my questions, even the obvious ones. :) Great experience overall and I would recommend Aaron Potocny as your salesperson. More