Eden Prairie Nissan - Service Center

Great Service as Always I always take my 09 Altima here for Service. They perform great service for all of my scheduled maintenance. They also help me with any other concern I always take my 09 Altima here for Service. They perform great service for all of my scheduled maintenance. They also help me with any other concerns I might have. Price is reasonable and no up-selling of stuff I don't need. They always give me a thorough break down of multi point inspection so I know the health of the vehicle and what to expect for future visits. More

On time good value Appointment was easy to schedule, service writer very helpful. free car wash well appreciated. Work was done as promised, no pressure for other serv Appointment was easy to schedule, service writer very helpful. free car wash well appreciated. Work was done as promised, no pressure for other service items. More

Great Service The service is timely and everyone is so nice. The dealership is clean and the amenities are excellent. I love coming to get my car serviced here! The service is timely and everyone is so nice. The dealership is clean and the amenities are excellent. I love coming to get my car serviced here! More

Service on sensor Tyler helped me with a damaged sensor. He kept the repair costs down and was very honest explaining what was needed and what the costs might be. The Tyler helped me with a damaged sensor. He kept the repair costs down and was very honest explaining what was needed and what the costs might be. The repairs came in cheaper than expected. The only problem was that I was not called when parts came in as promised. More

Tire Change Changed tires from winter to normal on Friday and I am very satisfied with their professional work including perfect setting of the tire pressure and Changed tires from winter to normal on Friday and I am very satisfied with their professional work including perfect setting of the tire pressure and balance. More

Eden Prairie Nissan service Advisor outshines Wayzata team I was very disappointed in safety malfunction with Sentra airbag and Shannon Rose did an amazing job of working with me and handling the repair issue I was very disappointed in safety malfunction with Sentra airbag and Shannon Rose did an amazing job of working with me and handling the repair issue that Wayzata Nissan was disturbingly excited to charge me as much as they could to complete the work. She was able to comp the (second ) required diagnostic fee and also made sure I was charged as fairly as possible. Also she arranged shuttle back and forth from home in a timely manner. More

It's always the people Some dealerships are all about the process being the most important tool for maximizing the bottom line, and customer satisfaction is secondary, and j Some dealerships are all about the process being the most important tool for maximizing the bottom line, and customer satisfaction is secondary, and just something they have to achieve to get there. In my experience, EP Nissan has the correct business model of employing the best people to create the the most outstanding customer experience (Customer Delight) which creates the highest bottom line. Studies have revealed that when someone has a bad experience somewhere, they will tell on average 20 people about it. If they have a good, or expectedly good experience, they will not feel the need to share this with anyone. If they experience Customer Delight, they will share this with everyone, when conversations related to the particular type of service is being discussed. This type of customer loyalty cannot be purchased by having the "correct processes" in place. This is true in both sales and service situations. It is always about the people. People create trust, and when customers develop trust in a business, they will share their experiences. If a friend tells me I must visit a certain business or service establishment, I trust that it will be good. Businesses spend thousands on advertising to get people in the door, thus adding to the bottom line, and trusting in a process, but not having the best people employed makes the need to keep spending that money. Customers aren't stupid, they know when they are being pushed, and this creates distrust. I will never return to a business where I feel this. When a business like EP Nissan has the right people who are there for the client's wants and needs, there is no need for compensation packages that require pressure sales, and upselling in service to be part of their paychecks. This business model creates personnel loyalty, which in turn creates customer loyalty, which creates long term financial success for that business. All of this is to say my service experience with Dave (service writer) and the technician working on my car was outstanding. I knew going in for my regular service that my tires needed replacing. They explained that my tire situation was needing attention, and explained the safety issues involved, of which I was already aware. I chose to not get tires then, but felt no pressure at all. This keeps me returning to this dealership. More

Excellent Service! When my car wouldn't start, I called AAA requesting a tow to my Nissan dealership. Then I called my dealership. The friendly and helpful representat When my car wouldn't start, I called AAA requesting a tow to my Nissan dealership. Then I called my dealership. The friendly and helpful representative was very reassuring and worked with me to get my car in for repairs. AAA was able to get my car started so headed toward my dealership and phoned them with an update. They got me right in, check my car over, performed scheduled maintenance and got me back on the road quickly! Very pleased with the personal service AND the comfortable waiting area (with snacks and WiFi). Big thanks to everyone at Eden Prairie Nissan! More

service Shannon Rose was my service tech. She went out her way to help me. She has always provided best service . She also introduced me to Becca for hel Shannon Rose was my service tech. She went out her way to help me. She has always provided best service . She also introduced me to Becca for help with body work I needed. More

Service It was excellent service from the time I arrived until my service was completed. Shannon in service was very helpful and clear in communication. Tha It was excellent service from the time I arrived until my service was completed. Shannon in service was very helpful and clear in communication. Thank you. More