Eden Prairie Nissan - Service Center

Great customer service Brian has worked well with us in the past and cares about what we are looking for and are financial needs, he takes the time to get to know his custom Brian has worked well with us in the past and cares about what we are looking for and are financial needs, he takes the time to get to know his customers and doesn't push you into something you don't want or can't afford More

Great experience with Steve! Friendly staff, informative and I think the mechanics could have dug a bit further into th issue since I came in for a battery change cause I thought Friendly staff, informative and I think the mechanics could have dug a bit further into th issue since I came in for a battery change cause I thought that was what was wrong but am still having some issues More

Oil change and general inspection Service was prompt and attentive. A routine oil change isn't very demanding it was just in and out, but it went very well. One thing I should add. Service was prompt and attentive. A routine oil change isn't very demanding it was just in and out, but it went very well. One thing I should add. The vehicle needs a tutorial to make sure owners understand how to use and understand all the (expensive) features on the particular vehicle. The salesman was no help--he didn't know himself. No master listing of all the extras and features on the particular vehicle. It's very and I'm pleased with what I have doped out but 10 months later I still can't say with certainty how the vehicle is equipped. We like the car, but identifying features is still a matter of trial and error. I'm more computer literate than most but it took me several months of trial and error just to get comfortable with the Siri interface. My wife still hasn't a clue. Without knowing details of what's on the car, the user manual is difficult to understand. I'm a professional engineer and used to the gobbledegook needed to prevent liability suits--believe me you should have all that in the sales contract and put the user instructions in plain view. The user manual isn't much help without a good listing of the particular options and what they're supposed to accomplish. Most descriptions are prefixed by 'if so equipped' and it's not possible to know. Spend more time with familiarization and less flogging the infernal aftermarket warranty. I asked yesterday and got a pleasant but useless reference to the user manual. Didn't much appreciate that. A selection of 1 hour introductions on various features might help a lot with repeat sales and customer loyalty. More

Great personal service The service person was very helpful and personable. Helped with all of my questions. Went out of his way to make sure I was satisfied. The service person was very helpful and personable. Helped with all of my questions. Went out of his way to make sure I was satisfied. More

good service my vehicle was serviced in a timely manor, the service bay was clean and the waiting area was adequate. technician very polite and helpful. will bring my vehicle was serviced in a timely manor, the service bay was clean and the waiting area was adequate. technician very polite and helpful. will bring my car here for future service needs. More

Excellent and professional service. Comfortable waiting area Service representative explained all service options completely and work was completed in the time frame that I was given. Very good overall experien Service representative explained all service options completely and work was completed in the time frame that I was given. Very good overall experience! Work was completed in the promised time. More

Good service Very friendly service and professional mechanics. Steve Furst is great. Make sure I was informed of what needs to be done and kept me up to date. Very friendly service and professional mechanics. Steve Furst is great. Make sure I was informed of what needs to be done and kept me up to date. More

Another happy customer. Friendly, Helpful, Caring, Knowledgeable and accommodating. David did a great job advising me on the procedure. I was given a loaner to use to conduct Friendly, Helpful, Caring, Knowledgeable and accommodating. David did a great job advising me on the procedure. I was given a loaner to use to conduct my business while they preformed the work of the recall. Thanks to Eden Prairie Nissan. Roger More

Great working with Shannon Rose! I came in for a routine oil change. They noticed some additional service items that needed care which required a substantially longer visit. Shannon I came in for a routine oil change. They noticed some additional service items that needed care which required a substantially longer visit. Shannon more than took care of me - arranged for me to get to work on time still and to have the repairs completed quickly (in the timeframe I needed in order to fit picking up my car later that day into my schedule). She was very respectful and LISTENED to my concerns. I could tell she cared about me as a customer and it was evident by her actions. Car is running well! 5 stars! More

To the point Had to wait a little but it was worth it. The service department analized what my car needed and what could wait for another time. Thank you Michell Had to wait a little but it was worth it. The service department analized what my car needed and what could wait for another time. Thank you Michelle for the great customer service and fair pricing More