Eden Prairie Nissan - Service Center

How could it be better? I have been coming to this dealer for five years ever since purchasing a new Murano. Overall they always do a great job. The question in my mind is I have been coming to this dealer for five years ever since purchasing a new Murano. Overall they always do a great job. The question in my mind is how could it be even better. Ideas! Amenities: The waiting lounge always has fresh treats, comfortable seating, TV, cellphone and computer workstation areas. I mix hot cocoa but never can find any small wood mixing sticks. Service time: Everyone wonders when their car will be ready. It would be even better if there was a display that showed what stage your service was at and when it would be done.l Interaction: Some people like to be left alone but others enjoy chatting. Check with Alex, your Sales Associate. He will have some ideas on how everybody could win! What;s the latest from Nissan? More

Had some scheduled service done on my car Received a free loaner and they called when it was done...…….very smooth and easy. I like it that way. All my service is done here. Received a free loaner and they called when it was done...…….very smooth and easy. I like it that way. All my service is done here. More

The best Considerate and service beyond my expectations. My air conditioning in the car went out on the hottest day of the year and John W went out of his way Considerate and service beyond my expectations. My air conditioning in the car went out on the hottest day of the year and John W went out of his way to help me get my car fixed quickly. It was wonderful. I was amazed. More

Recent Service - Car Won't Start Recently as I was going off to work at 7:00 am my car would not start! I had to catch a bus and I could not drive to the 2 miles to get to the stati Recently as I was going off to work at 7:00 am my car would not start! I had to catch a bus and I could not drive to the 2 miles to get to the station. I freaked out as I just started the job. I called Service and spoke to Shannon Rose. She was awesome! She said if I have AAA have them tow it in and I do. She said she will look at it as soon as my son dropped it off. AAA came in 45 minutes. My son was at the dealer for about 45 minutes. It was diagnosed as a failed battery that would not charge. They installed a new one and problem solved. My car was fixed and home by 10:00 AM! :) Your service dept and specifically Shannon deserve recognition for being so responsive and empathetic to my little crisis. :) Please give Shannon and the Tech who fixed my car my sincere thanks and a spot bonus. They deserve it as I am one happy and loyal customer for life as your dealership always goes above and beyond. Please share this with Mark Leuthard and Dan Schmitz too... Thanks so much, Steve More

Very thorough and friendly! Not only did the work requested, helped me hook up the phone to the hands free system, showed me many other features of my new car. Very nice about i Not only did the work requested, helped me hook up the phone to the hands free system, showed me many other features of my new car. Very nice about it all! More

Service Appt John Wieser was a great help during my service appointment a few ago. I had a few questions regarding what needed to be done during my 60,000 mile ser John Wieser was a great help during my service appointment a few ago. I had a few questions regarding what needed to be done during my 60,000 mile service appt and he explained things very well. Thanks John! More

Courteous and professional service as always Enjoy working with the staff here. They are friendly and professional people and make recommendations that suits my case best. The service price was r Enjoy working with the staff here. They are friendly and professional people and make recommendations that suits my case best. The service price was reasonable and they helped remove the unnecessary inspection items and lowered the maintenance cost. They also offered a holiday discount which I did not know in the first place and that was really considerate. More

Great service experience Took my vehicle in for routine oil change sercvice. My customer service rep was David. He provided exceptional high quality of service. The vehicle Took my vehicle in for routine oil change sercvice. My customer service rep was David. He provided exceptional high quality of service. The vehicle was ready in less time than I was expecting. The wait room lobby was well stocked with coffee and treats and other beverages. I sat and watched the fish in tank whil using there free wifi to check on emails and news, etc. Overall a very good experience this time and every time I get service at EP Nissan. More