Eden Prairie Nissan

It is rare that a Car Sales Person surprises me, but Alex's knowledge of the features of the Rogue, especially the differences in the Premier trim was superior. Just as important, he knew how to activa Alex's knowledge of the features of the Rogue, especially the differences in the Premier trim was superior. Just as important, he knew how to activate or demonstrate a feature without fumbling around trying to find the right menu/options as often happens. Demonstrating the features on the Premier Trim, not found in lower trims, helped make our decision without spending more time evaluating competing options. This was our first experience with Alex after our long time Sales Rep left the dealership and hope to work with him again......in three years. We appreciated Shane's personal involvement in making sure we found the right vehicle for our needs, and highlighting the +/- between lease incentives and purchase incentives, as well as confirming that a suitable hitch was in-stock and could be installed even though it was the Fourth of July holiday weekend; above and beyond expectations. Sorry we screwed up the Red White & Blue out-front picture by purchasing the Blue Rogue. We are long time customers of EPN and it is worth the 40 minute drive past three other Nissan dealerships. More

I was so pleased to be able to bring my Nissan Rogue into your shop last week and with the help of your very knowledgeable and personable Becca Gordon, my windshield stripping repair was completed, and was r your shop last week and with the help of your very knowledgeable and personable Becca Gordon, my windshield stripping repair was completed, and was ready to go in very little time. What impressed me the most was the concern of Becca, when I shared with her that I needed it done as I was attending a funeral later that day. She showed real kindness and compassion and that was so appreciated by me. You have a true one of a kind person in your employee Becca, she not only cares about your vehicle, but the person who has brought it in for service, she is a great ambassador for Eden Prairie Nissan. Thank you again Becca for all your help. More

Have leased two Rogues and decided to purchase this one. Have always dealt with Shane and appreciate the ability to do that as I feel they. Know what you want and like. The finance person with the last na Have always dealt with Shane and appreciate the ability to do that as I feel they. Know what you want and like. The finance person with the last name of Smeily did a great job of getting me the best interest rate and completed the sale very efficiently and in a timely manner. He and Shane get high marks! More

Very personable and told me how long it would be. Was a little chilly in the waiting room however. little chilly in the waiting room however. More

From driving into the service lane very organized and friendly- Kate did a great job over seeing the work - my sales guy Chuck helped me out with a couple questions on my lease also friendly- Kate did a great job over seeing the work - my sales guy Chuck helped me out with a couple questions on my lease also More

Only thing that brought my rating down to a 4 was a car wash was not provided. The weather was sunny so that could not be the reason. No one mentioned that a car wash would not be included. Other than t wash was not provided. The weather was sunny so that could not be the reason. No one mentioned that a car wash would not be included. Other than that everything was good. More

Friendly and accommodating. Was told issue, was given recommendation with no pressure, and was kept up to date on remaining time. Service rep told me about and retrieved coupon for me. recommendation with no pressure, and was kept up to date on remaining time. Service rep told me about and retrieved coupon for me. More

Alex used all kinds of ways to ensure that I understood everything about the car and the process. Very impressed with his use of technology. And also his use of many forms of teaching...visual, audible, ta everything about the car and the process. Very impressed with his use of technology. And also his use of many forms of teaching...visual, audible, tactile. He connected my phone to the car. He had videos on a tablet to watch re: technology available on the car, print outs of trade in values on my old car, printouts of add on choices available, etc. He verbally went thru the car technology whilst also showing it to me. I liked the way he used many forms of teaching so that all kinds of learners would have a chance to 'get' the information. He was very patient and never made me feel rushed. He acted like he had all the time in the world to answer my questions . At no time was there any pressure to purchase anything or any sort of upsell. I appreciated that he walked me through the physical building, showing me where service was and introducing me to one of the consultants. Marcus Bailey, in finance, was equally wonderful. He carefully walked through the options, making sure that I understood them. He also had all kinds of technology available for me to use during the process. I really liked the tablet that he had where I could slide options into and out of the agreement to see how it would impact the financial aspect. More

The customer rapport in the service department/area has improved to a 5 star rating! Good eye contact, ready to assist, very pleasant experience overall. improved to a 5 star rating! Good eye contact, ready to assist, very pleasant experience overall. More

Dropped my car off for service and recall work. A loaner was provided since the work was expected to take over 2.5 hours to complete. The loaner was clean and very nice, the work was completed on time, and was provided since the work was expected to take over 2.5 hours to complete. The loaner was clean and very nice, the work was completed on time, and a call was made to me when my car was ready to pick up. More