Eden Prairie Nissan

This was my second lease with Feldmann Nissan. It is the first time that I have leased a vehicle twice from the same dealership and that is simply because in the 2-1/2 years prior I have had such a pleasant first time that I have leased a vehicle twice from the same dealership and that is simply because in the 2-1/2 years prior I have had such a pleasant experience. Dan Maher happened to get my email expressing an interest in getting another vehicle. Over the next month we communicated back and forth until Dan and I came to an agreement on a vehicle for me. After that I went in to the dealership and there were no surprises. We wrote up the new lease agreement exactly as discussed and I drove off in a new car at what I feel was a very good price. Simple. Fair. Fast. Economical. What more could one ask for? They are very friendly too. This was the second time that I had worked with J.R. and he was as pleasant as ever answering all my questions and handling the financing quickly, but not in a rush. It's a comfortable place to get a vehicle. I intend to continue with this dealership for all these reasons. More

To explain what a GREAT experience I had at Feldmann, I first need to talk about my terrible experience with Morrie's in Brooklyn Park - to provide contrast. I've been leasing through Morrie's for the p first need to talk about my terrible experience with Morrie's in Brooklyn Park - to provide contrast. I've been leasing through Morrie's for the past 6 years, and this year decided to buy out my lease. I went back to Morrie's to see what my options were, and they tried every possible argument to convince me NOT to buy out my lease, and instead lease a new one (because it's more profitable for them). The salesperson called the sales manager over to try to convince me, and I felt very talked down to - as if I don't know what the pros and cons of leasing/buying are. I had made up my mind to buy my Sentra, and a few weeks later when I was ready to make the purchase, I called the salesperson to ask if he was the one I should do this transaction with, or if I should call someone else. He didn't call me back. I called again, this time asking to speak with a finance manager, inquiring about the APR they could offer me. I think I was transferred to the new car sales manager instead - she said she couldn't find anything out about interest rates, and that I'd need to speak with a finance manager (but again tried to sell me on a new lease deal instead of the buyout). She said they were all at a meeting in the corporate office, but she'd leave my info for them and I'd get a call back. Almost a week passed and no one called me - so I called again and the woman at the front desk said no finance managers were available, but that she'd leave a message for one of them. A few days passed and I still didn't get a response. So I called a fourth time - and finally was able to speak with the Finance Director. He ran my credit and offered me a decent APR…but here's the kicker: He said that there was an additional $545 fee to buy out my lease. I said, "Oh, I didn't see that listed on my lease agreement - I thought it would only be the $150 purchase option fee." He said, "Yeah, it's not listed on the agreement, and most dealers won't tell you about that extra fee up front…but we let our customers know right up front. It's an administrative fee that we get charged by Nissan Finance." I was skeptical about this, so I called Feldmann Nissan (because I knew I could buy out my lease at any dealership). When I called, there were no finance managers available at the moment and the front desk person took my info and said they'd call me right back. I thought, "Oh boy, now I'm gonna need to wait another two weeks before anyone calls me back." But actually - I got a call back from finance manager Brandon Lubich within a few hours, that same day. I asked him what their lease buyout fees were, and he said it would be the $150 purchase option fee. I said, "So you don't have an additional $545 buyout fee? That's what Morrie's told me they'd charge." He said, "No... $545? I've never heard of that, I'm not sure what that is. We just have the $150 purchase option fee that's listed on your lease agreement." Fantastic, I thought - so I went right over to Feldmann to complete my purchase. Brandon was extremely pleasant to work with, and to top it off - he was able to get me a significantly lower APR than Morrie's did. He was also able to get me a good deal on the extended warranty which he offered, but did not pressure me to purchase. Brandon did not try any hard sell tactics or try to convince me to lease a new car instead of buying out my current lease. I got the impression that he was honest and genuinely looking out for my best interests. Overall - I was VERY happy with my experience at Feldmann, and appalled by my recent experience at Morrie's. I will be doing all my business at Feldmann from now on. I was also just at the Feldmann service shop today and had a great experience there as well - I worked with service advisor Ryan Dwyer regarding an A/C problem and other surface damages…Ryan was very kind and pleasant, called my insurance & extended warranty companies on my behalf to get questions answered, and overall made the whole process smooth and easy. And lastly - Feldmann Nissan has a very comfortable waiting area that feels more luxurious than other dealerships I've been to - with free cookies, bottled water, a high quality coffee/cocoa machine, and overall nice atmosphere. I didn't mind sitting there and waiting for my car to be inspected - it was a nice place to get some work done on my laptop. More

Kudos to Dallas Lepak, for helping me buy my beautiful new Graphite Blue #rogue. He helped me to find the value I was looking for. Gary Glanzman, personally thanked me for purchasing from Feldmann Nissan, new Graphite Blue #rogue. He helped me to find the value I was looking for. Gary Glanzman, personally thanked me for purchasing from Feldmann Nissan, nice touch! More

On Monday I found out my 1999 Toyota Camry's engine was done. It was going to take over $5K to replace the engine. The choice became a get new car. My goal became shopping for a new vehicle, making a c was done. It was going to take over $5K to replace the engine. The choice became a get new car. My goal became shopping for a new vehicle, making a choice and figuring out financing before the end of the week. After work I quickly went from one dealership to the next and did research on the internet. Having a limited budget and timeframe and the need to be asthetically moved by the vehicle - all of which made it difficult for an unexpected situation. Luckily I had considered what my top options would be when the time came. This gave me direction and found in spite of it being the best time for car shopping - the dealerships, salesmen, and finance people needed to be ready for the dance. It came down to three vehicles at three different dealerships. This relationship is like a first date you need to put your best foot forward to make it to the next date. Dallas listened to what my hot buttons were and put his best foot forward. Troy did what he could to massage things so we could make the deal happen. Once the other dealerships found I was working out something at Nissan they were scrambling to come up with their best deals. If they would have done what Dallas and Troy did perhaps the outcome would have been different. I now have my first Nissan and am very appreciative of the customer service I've received. This experience reminded me how important it is to put your best foot forward - best deal first. It builds trust and credibility. More

Poor and careless response. I had a complaint on my brake pads and need to get fixed. Feldmann has acted as a true money making dealer. Over the phonic conversation I was said the amount that I need to spend pads and need to get fixed. Feldmann has acted as a true money making dealer. Over the phonic conversation I was said the amount that I need to spend for the service. But after reaching service center to my surprise I was asked to pay 4 times the amount I was actually communicated. When I asked why, agent gives me some scrap explanation as if I am not aware of mechanics. Even there was no proper response from any of the agent. Over all I would say I had a very bad time with Feldmann Nissan. I just remembered one other thing. Service agents stopped caring about customers on having a Pizza arrival. One of the agent ran after a Pizza leaving behind the customer whom she was actually assisting with shouting " I am so excited on seeing it (I meant it as Pizza)". I don't know what to say for that.... :( More

My experience with Feldmenn Nissan was great! The staff was very warm and inviting. When we were waiting for everything to process they made us feel right at home! was very warm and inviting. When we were waiting for everything to process they made us feel right at home! More

I scheduled an appointment online for regular service and an interior detail. When I pulled up, Jesse was right at my car door to greet me and start the process! He was very helpful and friendly and I got my an interior detail. When I pulled up, Jesse was right at my car door to greet me and start the process! He was very helpful and friendly and I got my car back in the time promised. I will always recommend Feldmann's to my friends and family. Thank you Jesse! More

I have purchased multiple cars from Phil Travato for one reason. Not because Nissan was the best in many cases (although good), but because Phil is an excellent salesperson to work with. At first, he comes reason. Not because Nissan was the best in many cases (although good), but because Phil is an excellent salesperson to work with. At first, he comes off as brash and maybe rude- but when you get to know this guy, he is just straight forward. First thing I always note when seeing Phil is that he is always dressed for success, smiles, looks you in the eyes, and gives a firm hand shake. If he has not heard from you in awhile, he will call you. Is he doing it because he likes you personally? Sure- But he is also doing it because he knows how to build customer loyalty. He fights for your business. Had I not moved away (military) from MN, I would buy more from him. I just wished he sold different than Nissan. lol More

Ashlee was extremely professional and welcoming. She had a great attitude and along with being fast, she was courteous the entire time I was there. She explained the check in process, walked me through ever a great attitude and along with being fast, she was courteous the entire time I was there. She explained the check in process, walked me through everything and instead of just pointing me where to go after, she walked me to the waiting area and let me know I would be picked up soon from the shuttle driver. Ashlee did a fantastic job and is a great representative of Feldmann. Kelin assisted me in paying for my service and had my car pulled around. Again, this is a pretty standard process, but he did it quickly and with a smile. As soon as we settled up, he thanked me for my service and shook my hand. I left feeling very good about choosing Feldmann. This was my first trip to Feldmann and they have secured my business for the future. More

Zac is a friendly, knowledgeable and energetic young man who knows his Nissan vehicles extremely well. He put a deal together for us in less than an hour one day and we drove our new vehicle home early the who knows his Nissan vehicles extremely well. He put a deal together for us in less than an hour one day and we drove our new vehicle home early the next morning. The complete staff, from Zac, Gary on through the finance, accessory and detail departments, made our car buying experience EXCEPTIONAL! More