Eddy's Volkswagen

Worst worst worst! This is the 2nd time my van has been in the shop with them (this time not by choice). The first time the didn't fix the hood of my car and tried to te This is the 2nd time my van has been in the shop with them (this time not by choice). The first time the didn't fix the hood of my car and tried to tell me they couldn't fix the actual problem of why it would run. They also told me it was the alternator (it wasn't. It was the computer). So then we took it somewhere else they found and fixed the problem. They then (unaware of our past experience with mike Steven vw) took it to them to get the new computer programmed. This morning our new and wonderful mechanic went to pick it up and it was in worse condition than they left it in!!! Here is the exact text that our mechanic (a family member btw) sent my husband this morning... "I went to pick it up and the vehicle wouldn't even run. They did something during the program. The vehicle would just crank but never fire. Which is obviously not how we dropped it off. So I am waiting on them to call us back to tell me what the xxxx they did to it." I LOVE Volkswagen cars. But I can whole heartedly say that I LOATH mike steven Volkswagen and I will never ever deal with any mike Steven brand dealership ever again. With that being said I wish they would stop asking my husband to trade in our van or his wrangler. And if I could give 0 stars I would. More

Service after the sale isn't part of their business plan Fuel pump died after only four years and 22,000 miles. They've had our 2013 Tiguan in their shop for over a week and we haven't been given even a ball Fuel pump died after only four years and 22,000 miles. They've had our 2013 Tiguan in their shop for over a week and we haven't been given even a ballpark estimate for when we'll get it back. They said they'll fix it after they get paid by the extended warranty (which they sold us). They haven't responded to our texts or e-mails -- we haven't heard a single thing from them since Friday, June 30. Maybe they'll correspond in a more timely manner with corporate or the Better Business Bureau. More

Great friendly dealership Purchased used truck from Stevens. Travis and Nat we're a pleasure to deal with. Pricing was great. I haven't purchased a vehicle in many years. The e Purchased used truck from Stevens. Travis and Nat we're a pleasure to deal with. Pricing was great. I haven't purchased a vehicle in many years. The experience was pleasant and enjoyable. Thank you. More

misleading sales pitch. Buyer beware. So disappointed in the sales tactics at this dealership. They tell you to buy today because they have a 7 Day Money Back Guarantee -No questions aske So disappointed in the sales tactics at this dealership. They tell you to buy today because they have a 7 Day Money Back Guarantee -No questions asked! The paperwork is handed to you to sign and explained verbally as to what you are signing but done so quickly that you aren't able to read it. Never was it mentioned that they will keep the dealership fee of $495. Mike Steven you should be ashamed of these employees. More