Eddy's Volkswagen

Bait and switch and a bit shady A bit shady of a dealership. I visited this dealer as I found a car listed on their web page that I was interested in. It was used, but very low mile A bit shady of a dealership. I visited this dealer as I found a car listed on their web page that I was interested in. It was used, but very low miles, almost new. I usually buy new cars, but this was close enough to new. The dealer, Sheldon was great. He was very friendly and knowledgable. Upon deciding I was interested in the car, I felt I should negotiate the price. The sticker price was almost $2000 higher than the online price. I wanted to negotiate based on the online price, which is what got me in the door to begin with. Sheldon (by company policy) stated he couldn't go any lower than the ONLINE price. I wanted to negotiate about $1000 off of that. He then brought in the big guns, Frank. When Frank came in, he told me that the online price is their cost and he couldn't sell it that low (not to mention negotiating I wanted to do below that. He then wanted to split the different between the ONLINE price and the STICKER price. If they are not going to sell it for the price online, why do they post that price online? Frank continued to mention that their is a disclosure that says that what is ONLINE is cost PLUS their fees. He even showed me the disclosure on the web page (which I had read several times before visiting). It says: "Price listed is our Cost. Our Cost does include the acquisition cost of the vehicle, purchase and acquisition buyers fees, transp., cost to maintain, market and advertise the vehicle, prep charges, repairs and recon cost and personnel cost allocations. Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, and Compliance Fees are additional to the advertised cost" No where on that disclosure does it say that the ONLINE price is not the actual price. As far as I am concerned, raising the price after listing it ONLINE is a bait and switch attempt. In any case, they eventually told it to me for the online price, but I couldn't negotiate a penny off of it. The next problem was that in the contract it didn't get written down that a few paint marks on the side would be buffed out. Sheldon and I agreed on it verbally. When I brought this up to Frank he was very irritated. They did the work, but I hope Sheldon didn't get in trouble as I can tell it is something Frank did not want to do. But it was made right at the end of the day. Finally, when I got the car, it came with one key. The keyless entry is built into the key and as I would find out, a replacement is over $300. I've bought many new and used cars over the years and each time it comes with 2 keys. It is almost assumed that a car will come with two. They should have disclosed to me that it only had 1 key. I mentioned this was a problem (I didn't know it was 1 until all the paperwork was signed and sealed). They said that they would contact the previous owner and try to get it. When bringing the car back to get buffed I asked and they said that the owner was still looking for it. Also, big xxxxxxto Troy. He was an excellent finance person--the best finance person I have ever dealt with at a dealership. Is this a horrible experience? Probably not... but there were a few shady practices done here. More

Good experience I recently purchased a Volkswagon Bug and have to say I am pleased with my new car. I had Excellent customer service thru sales rep Chris Schmitz. He I recently purchased a Volkswagon Bug and have to say I am pleased with my new car. I had Excellent customer service thru sales rep Chris Schmitz. He was very friendly, and was very knowledgeable. I read some of the other comments concerning their financing experience s, and have to say I did not have any issues. The finance gentleman's name was Seth, and was quick, and actually helped us get into the car quicker than we might have thought we would've if he didn't. I recommend anyone looking for a VW Bug to deal with the team I did. More

Avoid this place! Worst dealership I have ever been too! Uneducated, arrogant xxxxx. Refused to write me up an offer unless I committed to buy! Do NOT go to this place! Worst dealership I have ever been too! Uneducated, arrogant xxxxx. Refused to write me up an offer unless I committed to buy! Do NOT go to this place! More

The buying experience was great. On the other hand I was lied to in financing with Troy. After it is all said and done I will never finance another car through a dealership. It is such as shame because this lied to in financing with Troy. After it is all said and done I will never finance another car through a dealership. It is such as shame because this dealership has such a great product but draws no line when it comes to getting what they want. I have seen that some others have had problems with them feel free to call the better business bureau I wasn't the first I am very sure based on their reaction that this occurs often. I was waiting on financing to go through on my new car and this dealership had my old car for over a month. I paid 7500 down on my new car and Troy promised me that if I went ahead and made my next car payment I would be credited back that money. However they did not do that. They took that last payment off the buy out and pocketed that 324 dollars. All I have to say that if Mike Stevens needs my 324 dollars that bad then keep it. All I know is that is a poor way to do customer service and if anyone wants to buy I recommend Jimmy Davis over at Subaru of Wichita. More

Our experience was amazing at Mike Steven Volkswagon and that was all because of our salesman Sheldon Sharp. He was energetic, fun and knew his stuff!! I will recommend him to all my friends the next time t that was all because of our salesman Sheldon Sharp. He was energetic, fun and knew his stuff!! I will recommend him to all my friends the next time they are in need of a new car!!! We love our new car!!!! Thanks Sheldon and Mike Steven Volkswagon!!! More

Purchased a used car today through our top notch sales rep Sheldon Sharp today. He was thorough without being over bearing. He answered all our questions and if he was unsure, he told us so, but found o rep Sheldon Sharp today. He was thorough without being over bearing. He answered all our questions and if he was unsure, he told us so, but found out the answer for us. We negotiated a fair price without the tense undertones so frequent in the negotiating process of buying a car--which this is what keeps me from wanting to even shop for a car. The finance department was great with competitive rates and again without the high pressure sales atmosphere. The tone of the entire transaction was positive and I would return as a customer. They also offer service discounts on Tuesdays and for an added bonus give free manicure and pedicures and I will plan on using their service department for future needs. More

I went in to get my car fixed for a recalled part in my engine. After they completed their work, I hopped in my car and drove off. Sitting in my car I noticed many items were stolen from my car and I am ex engine. After they completed their work, I hopped in my car and drove off. Sitting in my car I noticed many items were stolen from my car and I am extremely upset. It is not the fact that I did not take care of my belongings and had them sitting out, I had everything put in my glove box and in my tackle box. This means they rummaged through my belongings and stole my personals. More

Very friendly people and great to deal with. Never hassled me or pressured me into a sale. Would definitely recommend Mike Steven Volkswagen to any one of my friends looking to buy a new car. I feel l hassled me or pressured me into a sale. Would definitely recommend Mike Steven Volkswagen to any one of my friends looking to buy a new car. I feel like I could have talked them down a little on the price or tried to get more for my trade, but in the end I'm very satisfied with my purchase. Love my new (to me) Jetta! More

My husband and I researched the Jetta TDI and really like the reviews it had. We went to Mike Steven Volkswagen and was greeted right away by Orlando the GM he was very friendly and very knowledgeable about the reviews it had. We went to Mike Steven Volkswagen and was greeted right away by Orlando the GM he was very friendly and very knowledgeable about the vehicles. Then we are greeted by Shelby and he then showed us the 2012 Jetta TDI and he was very very knowledgeable about the car we then test drove it and my husband fell in love with it. They worked with us on the price and our trade we were very pleased. More

My wife and I showed up on the Steven Volkswagen lot to browse thru a few of their used jettas as we were looking for a reliable car for our daughter to drive back and forth from here to college at KU.. O browse thru a few of their used jettas as we were looking for a reliable car for our daughter to drive back and forth from here to college at KU.. Once on the lot, were were greeted by Frank. He was dressed very sharp and really had answers to every question we had... We were able to find a nice white jetta and Frank helped us negotiate a deal that we felt was a win/win.. He gave us close to what we were wanting for our daughters trade and relatively close to the payment we were looking for.. We would definitely deal with Frank again and recommend others who do not want to hassle over price. Thanks again, Cassie loves her jetta. More