Eddy's Toyota of Wichita

Solid Customer Service and No Pressure I've spent most of this month (June 2018) researching and finally purchasing a Toyota Highlander from Eddy's. From my sales person, Josh Rogers, to th I've spent most of this month (June 2018) researching and finally purchasing a Toyota Highlander from Eddy's. From my sales person, Josh Rogers, to the Finance Manager, Troy Parker, to the Corporate Director, Dan Mason, I’ve had a great, all-around buying experience. I was also very pleased with the insurance quote I received from the Allstate agent, Danny Bruning, who is conveniently located inside the dealership, and I’ve switched all of my insurance policies to him. During the process, I asked a lot of questions and test-drove a lot of vehicles. They even had to order one model in for me to try. However, none of my questions were treated as “too much trouble” or “too stupid,” and in the end I am very satisfied with the vehicle and all of the protection programs I purchased. I anticipate keeping this vehicle “for good,” so the Lifetime Warranty, that Eddy’s offered, that extends past all of Toyota’s protection, was an added bonus and is what made me visit them in the first place. I plan to have all of my service done at Eddy’s and I hope that the service department will be at least as good as the sales department so I can continue to do business with Eddy’s for the long term. I would definitely recommend shopping at Eddy’s if you are interested in any kind of vehicle, Toyota or otherwise. There was never any pressure to buy, just a good partnership with respect for my wishes and an honest attempt to provide me with the vehicle I wanted at a fair price. Five Stars!! More

not pleased So far HORRIBLE service...too bad negative stars not an option...not going into full detail...YET... but purchased a 2010 Dodge Grand Caravan for wife So far HORRIBLE service...too bad negative stars not an option...not going into full detail...YET... but purchased a 2010 Dodge Grand Caravan for wife's wheelchair mobility needs...received run around at every juncture... have had in our possession less than two weeks. Wife and a driver just got back from a trip to Kansas City, I checked oil on their return home and it has lost all oil. We were not informed of this major issue until after purchase...and even then not until after informing them we'd send frustrations/information to local news stations/paper. I sent text to rep last night 5/5/18 and supposed to be called by rep after he talks to boss today (Sunday morning) to "find out what is best to do in this situation" and as this rep's text states "I assure you I work for a reputable dealership and will have a solution shortly." we shall see... More

Worst sales and service in wichita It is very sad that in an area of 500K people one dealer is all we have for Toyota and it is by far the worst in town. You see most of the Toyota car It is very sad that in an area of 500K people one dealer is all we have for Toyota and it is by far the worst in town. You see most of the Toyota cars in my are come from out of town as they want to avoid Eddy's altogether. Because of this the dealer pushes more and more gimmicks and silly advertisements. The did not service my wife's Highlander on several occasions, even though we thought it was better to use the dealer to try and hold up the extended warranty. The result was a $13000 bill for a new engine when the car was at 77,000 miles and was out of it's 75,000 Toyota extended warranty. More

2017 Sienna Purchase I was referred to Eddy’s Toyota and they were fabulous! Everyone was friendly and helpful. They were expedient and Justin in Finance took plenty of I was referred to Eddy’s Toyota and they were fabulous! Everyone was friendly and helpful. They were expedient and Justin in Finance took plenty of time with me despite the busy Saturday. My experience couldn’t have been better! More

"Lost Payoff and No Correspondence" The staff are super friendly and I've never had a issue with servicing, however, the dealership "lost" my payoff for my trade in and kept telling me t The staff are super friendly and I've never had a issue with servicing, however, the dealership "lost" my payoff for my trade in and kept telling me they would call me back. Meanwhile my previous loan showed up as overdue and my credit took a huge hit! They finally did pay off the vehicle (too late) and have been ignoring all attempts to reach them. I've reached out to every financial person there, the financial manager, as well as the manager of the dealership with zero response. Not only do I feel like I was taken advantage of, but there is no attempt from the dealership for an apologize let alone a solution. I highly recommend not making a trade in through Eddy's Toyota unless you want a 120 point hit on your account due to Eddy's negligence. I purchased TWO brand new vehicles in one day; you'd think that the dealership would treat their customers better! More

buyer beware Buyer Beware!! Dealer is advertising a Porsche Panamera Turbo S with 37k miles as 1-0wner Clean Carfax. Deceptive! I smelled a rat when they would n Buyer Beware!! Dealer is advertising a Porsche Panamera Turbo S with 37k miles as 1-0wner Clean Carfax. Deceptive! I smelled a rat when they would not allow a pre-purchase independent inspection. Finally the salesman admitted another customer had a PPI at the Porsche dealership, which revealed the need for new ceramic brake pads AND ROTORS! This is easily a $10-20k repair. And of course, no mention of how the underlying problem could have happened --those type of brakes commonly last 100,000 miles. Obviously, this dealership hasn't repaired those brakes because of the expense, and the repair would show on Carfax, which would alert any buyer this car has been abused. I was really disappointed an established dealership would be so deceptive with its customers. More

They have my trade and they have the car I was buying I went for a recall on my car, they sold me a car telling me they could get financing. Financing fell through and they have already sold my trade in. I went for a recall on my car, they sold me a car telling me they could get financing. Financing fell through and they have already sold my trade in. Now I have no car and no way to get to work, no way to pick my kids up from daycare and no apology, nothing. Don't trust them !! More

Customers service-ryan My salesman Ryan was everything I asked him to be. I did not end up buying a car as due to my credit issues, I could not fall into anything better, b My salesman Ryan was everything I asked him to be. I did not end up buying a car as due to my credit issues, I could not fall into anything better, but Ryan worked hard and really tried. Not only that, he was not pushy at all, he only did his best to make sure my request were met. You have a great one with him. I kind of became overwhelmed at the dealership and just needed to leave. Ryan came out to my car to insure I was ok, so he really cares in every aspect. I will be back because of Ryan.....when my credit is better! :-) definitely the BEST salesperson I have ever had the pleasure of dealing with. Thank you so much Ryan! More

nice folks to deal with Our salesmen James and Humphrey were very nice to help us with our new car choice. Well done. We wish them well in their sales and school.. Our salesmen James and Humphrey were very nice to help us with our new car choice. Well done. We wish them well in their sales and school.. More

Easy and fast I need to make a trade, Ryan helped me find the car I wanted and afford. He worked with me for days, we finally made it to Wichita, we were in and ou I need to make a trade, Ryan helped me find the car I wanted and afford. He worked with me for days, we finally made it to Wichita, we were in and out fast. Everyone is cool. I love going there. I have 2 new cars from there More