Eddy's Everything

Joe Self BMW provides great service. I always know what needs to be done, how long it will take and price. There was a time a part was misquoted at a lower price than the actual price; they stood by their needs to be done, how long it will take and price. There was a time a part was misquoted at a lower price than the actual price; they stood by their original quote and ate the balance. Greatly apreciated. I recommend Joe Self BMW to anyone I come in contact with. More

The Joe Self BMW service department is top quality! Any problems or concerns get taken care of the first time in with no worries about having to come back again and again. Cars get returned to us washed a problems or concerns get taken care of the first time in with no worries about having to come back again and again. Cars get returned to us washed and vacuumed. Absolutely wonderful service! More

It's never pleasant to not have the use of your vehicle but Dan made the whole transaction as painless as it could possibly be. He handled the diagnostic and repair processes efficiently, kept us vehicle but Dan made the whole transaction as painless as it could possibly be. He handled the diagnostic and repair processes efficiently, kept us informed, provided a loaner and then delivered our car when it was fixed. Couldn't ask for more. Thank you. More

We were traveling from upstate NY to Portales NM and then on to Los Angeles, and had to make our dates. The 2007 BMW 328xit unexpectedly overheated in Kansas, and we were worried that we wouldn't find a deal on to Los Angeles, and had to make our dates. The 2007 BMW 328xit unexpectedly overheated in Kansas, and we were worried that we wouldn't find a dealer. But we found Joe Self BMW and called from the car. Kevin was amazingly helpful and said that he'd work some kind of magic with the schedule and get our car in first thing the next morning. He did, and by noon the BMW had a new water pump and an oil change. Kevin came to the waiting area three or four times to keep me updated on the progress, because he knew we had to get on our way as soon as possible. It's hard to imagine better service. I've used three or four BMW dealers and although none of them gave poor service, Joe Self BMW gave the best service. Period. More

Saying I had a great experience would be a lie. Taking your vehicle to the shop because its driving horribly is like going to the dentist for a tooth ache. You know it's going to hurt. It took a couple your vehicle to the shop because its driving horribly is like going to the dentist for a tooth ache. You know it's going to hurt. It took a couple of try's because I had more than one problem. But they fixed the issues. They (Still didn't wash my car :) but my car runs like new. Chuck went above and beyond keeping me calm and happy. I will continue taking my car to Joe Self as long as Chuck is there. I was a customer before he came on board and I can see the difference he's made. I also would like to mention that I am a Realtor and can not be without a car. The loaner car saved me! More

Dan had the car back to us fixed perfect, the noise is gone and we feel good about taking the car back on long road trips. Thank You to the fine mechanic and Dan; gone and we feel good about taking the car back on long road trips. Thank You to the fine mechanic and Dan; More

Chuck Warren has overseen the service on my car since it was purchased. At all times I had complete and total confidence and trust in what he told me my car needed to have done and perhaps as importantly, was purchased. At all times I had complete and total confidence and trust in what he told me my car needed to have done and perhaps as importantly, what did not but bore watching. Integrity, knowledge, and friendliness are but three of the attributes Chuck has always exhibited in our long relationship. When I learned he had taken the BMW Service Manager position with Joe Self there was no question in my mind I would move my business to continue his oversight on the service needs of my car. Without reservation I recommend Chuck to anyone regardless of the make of their automobile. More

Car was in for annual oil change and maintenance/evaluation. Eval was extensive (found no problems!) but took a little extra time. Service rep arranged for loaner car & sent me on my way maintenance/evaluation. Eval was extensive (found no problems!) but took a little extra time. Service rep arranged for loaner car & sent me on my way. When he called & work was done I was at home working on a project. He brought the car to me & picked up the loaner! Really made it easy & a pleasure to do business. More

Chuck Warren was quick to diagnose my interior noise issue, and made the entire experience painless. Communication througout the process was excellent, and I was back in my car the next day. issue, and made the entire experience painless. Communication througout the process was excellent, and I was back in my car the next day. More

Very easy to reach and schedule, work is done right the first time, never have new problems created by service, always very honest and accurate diagnosis of problems, and they are strong advocates of custo first time, never have new problems created by service, always very honest and accurate diagnosis of problems, and they are strong advocates of customer in getting BMW to cover warranty items when needed. More