Eddy’s Chevrolet Cadillac

Worst Customer Service I've had an ongoing issue with a lifter tick per bulletin 15-06-01-002H in my 2018 Chevrolet Silverado 1500 for several months. The dealership and G I've had an ongoing issue with a lifter tick per bulletin 15-06-01-002H in my 2018 Chevrolet Silverado 1500 for several months. The dealership and GM warranty are aware of the issues I have with this truck and claim the tick noise to be a fuel injector. Yes, you can hear the fuel injectors doing their tick noise after the motor gets a little heat in it and the lifter tick goes away. GM is aware of the engine misfire/tick noise as of March, 2019. GM has labor operation codes for its certified parts changers to reference. Over the past couple years I've spent more time sitting in the waiting area at the dealership and at work than I've gotten to be with my family. I've never been irate with any employee at Eddy's always had a smile on my face. I've sent video proof to Eddy's of the noise and still haven't got anything done. I've tried to contact management in service and have had radio silence. 15-06-01-002H is the GM GM bulletin if anyone else has the same issue More

Avoid these dishonest people. Drove 2 hours to purchase a truck that I had spent the previous day talking on the phone with them about. We even reached out before we left to let them know we were on our way. truck that I had spent the previous day talking on the phone with them about. We even reached out before we left to let them know we were on our way. Arrive and it was magically sold. Complete SHAM! More

Horribly Disorganized I came in to Eddy's months ago after being contacted by Caleb B. I went in after being hounded to, knowing that I had roughly 5000-6000 in negative eq I came in to Eddy's months ago after being contacted by Caleb B. I went in after being hounded to, knowing that I had roughly 5000-6000 in negative equity on a spark and no down payment. I expected to walk in, explain my situation, and basically get some info to come back with later. Once I got to Eddy's I was greeted by Caleb at the door and sat down with my interests already in mind. The first visit went ok but ultimately I couldn't rationalize the sharp increase in what my car note would've been. Caleb called me again very recently and after finally giving in to a higher car note (because I loved the car and the Allstate Insurance rep helped me immensely by balancing my insurance) I was sold a 2019 Chevy Cruze Hatchback, Red Hot color. I drove the car and believed it was mine for a week and a half, all the while noticing my trade in wasn't "going through". After I, myself, had to call about it, Caleb informed me the deal fell through and I had to return the car. I was embarrased publicly and my credit suffered, all to not even keep the vehicle. More

Service Department I recently took my truck in for routine maintenance. During the time it was in there they sent me pictures and videos of the service! I recently took my truck in for routine maintenance. During the time it was in there they sent me pictures and videos of the service! More

Very Pleased, My car is older with very low miles, while in for regular service I was advised by Scot Wheeler of a hidden problem waiting to happened, left the car My car is older with very low miles, while in for regular service I was advised by Scot Wheeler of a hidden problem waiting to happened, left the car and had extensive repairs made for a reasonable price. While looking around and killing time I came across an SUV I liked, Noah Boyles, a sales rep greeted me took me around showing other SUV, he even was instrumental in selling my classic to Eddy's. He and John Wise were very helpful in my SUV purchase, no hard sell, just friendly service. My experience over the past years with Eddy's Chevrolet Cadillac have always been pleasant, I wouldn't think of going to anyone else. More

Sold from under me Monday 5/6/19 seen 2013 Cadillac for sale expressed interest contacted by Alan Eddy Cadillac Wichita Kansas made an offer Wednesday 5/7/19 offer accep Monday 5/6/19 seen 2013 Cadillac for sale expressed interest contacted by Alan Eddy Cadillac Wichita Kansas made an offer Wednesday 5/7/19 offer accepted sent to finical guy Seid sent in all info approved Thursday 5/8/19 since I live out of state paperwork to be sent overnight to be sent back with certified check arranged for vehicle to be picked up Tuesday 5/14/19 paid $1,175 to shipper. Saturday comes no paperwork , Monday tried to get a hold of Alan he avoids numerous calls an text Finally 4:00 Monday get a call from John Wize manager telling me they sold the vehicle on saturday. blaming everybody but them. THIS IS WHAT TO ACCEPT FROM THIS DEALERSHIP BEWARE More

Gimmick Pricing I looked at a new Cadillac CTS on their web page and the price showed being reduced by $18000. But when I was talking to them about buying the car I I looked at a new Cadillac CTS on their web page and the price showed being reduced by $18000. But when I was talking to them about buying the car I was told I didn’t qualify for several of the rebates, so I didn’t buy the car. More

Efficient and Happy Purchase Was greeted professionally and handed off to different salesman than original appointment due to original saleman finishing up with a walk-in. Howard Was greeted professionally and handed off to different salesman than original appointment due to original saleman finishing up with a walk-in. Howard did a great job and humored all of my questions, extra test driving time, and dealings with the back and forth in the negotiations. Finance team was great overall a very happy purchase and pleased with the experience. I recommend them - I drove the +4 hour drive for a very specific car they had and would do it again! More

same story to give this dealership the benefit of a doubt, I was contacted again by a salesperson named Adam, for 2 weeks we played text tag for an appointment. to give this dealership the benefit of a doubt, I was contacted again by a salesperson named Adam, for 2 weeks we played text tag for an appointment. finally came down to schedule a look at a Chevy Trax. I was under the impression and understanding as told by Adam that the vehicle will be sitting up front for me to look at. Once again, no vehicle ready, Adam wanted me to sit with him for 1 to 2 hrs. I looked at the display Trax in dealership as he was trying to get me to sit down for information. the display was the basic package in which this frustrated me again for the whole purpose of this scheduled appointment was for me to look at a Trax so I could compare it to the Buick encore,in which I stated to Adam previously of the what I like on the Encore, and he saying the Chevy Trax was the same but bigger. However, the trunk of the Trax is way way smaller, good grief. So I am thinking I am getting a good comparison of apples to apples not apples to oranges. So I get there nothing is ready, except a hustle. Then when I am telling Adam my frustration of a vehicle once again not being ready , and how I wanted to compare apples to apples, I was basically told that this dealership is probably not right for me and I need to go elsewhere, In which I will. More

Issue still not solved I have been requesting my carpet be fixed in my 2017 for over two months. I have been to the dealership at least 3 times as well. The issue is still n I have been requesting my carpet be fixed in my 2017 for over two months. I have been to the dealership at least 3 times as well. The issue is still not resolved although they claim to have fixed it. I will not be purchasing another car from this dealership at all. Also I was stuck in a car payment that I'm not comfortable with because my sales rep Reginald told me I can refinance in 6 months which was not the truth. I have got no help at all. More