Eddy’s Chevrolet Cadillac

Bought many cars, all sloww goin'... but Stephanie was attentive and wasted no time. In n out in record time. And the prettiest salesperson yet to boot! 😁 Thanks attentive and wasted no time. In n out in record time. And the prettiest salesperson yet to boot! 😁 Thanks More

Worst Customer Service I've had an ongoing issue with a lifter tick per bulletin 15-06-01-002H in my 2018 Chevrolet Silverado 1500 for several months. The dealership and G I've had an ongoing issue with a lifter tick per bulletin 15-06-01-002H in my 2018 Chevrolet Silverado 1500 for several months. The dealership and GM are aware of the issues I have with this truck and claim the tick noise to be a fuel injector. Yes, you can hear the fuel injectors doing their tick noise after the motor gets a little heat in it and the lifter tick goes away. GM is aware of the engine misfire/tick noise as of March, 2019. GM has labor operation codes for its certified parts changers to reference. Over the past couple years I've spent more time sitting in the waiting area at the dealership and at work than I've gotten to be with my family. I've never been irate with any employee at Eddy's always had a smile on my face. I've sent video proof to Eddy's of the noise and still haven't got anything done. I've tried to contact management in service and have had radio silence. 15-06-01-002H is the GM GM bulletin if anyone else has the same issue. UPDATE I took my truck into another GM dealership here in town on January 9th and they kept it over the weekend and were able to hear the tick in the engine. They diagnosed the fuel management system and took a look at the lifters. Guess what? I'm now getting the lifters replaced. I've never been to a dealership where salesman prey on customers waiting on their vehicles to get serviced like Eddy's does as you're in the waiting room. You could have bought a vehicle from them within a month and they will call you to come trade in that vehicle. The sales department will try and pressure you into thinking you need a new vehicle because you brought yours in for a tire rotation. A lot of them will come and make small talk with you as you wait and talk about sports with you or find something they "may" have in common with you to make a sale. I"m very disappointed in Eddy's with both their service and sales departments. I've dealt with Eddy's for multiple years and have literally had to show up just to get an update on my vehicle. Not only the 2018, but others I've purchased in the past. Not even the manager in the service department will call you back when the situation has to be escalated up to him/her. I've been told my vehicle is ready for pick up "after hours" and they keys aren't even left in it. I've taken numerous hours off of work to go and deal with Eddy's and numerous hours away from the family when I was off work.They have cost me thousands of dollars over time and not just with repairs on one of my vehicles. I will never return to Eddy's of any branch for business and I will let everyone know that is looking for vehicles to steer clear of Eddy's anything. It's not worth the stress, time, money and not knowing what's going on with their vehicle. I do want to thank Chad for always taking care of me and want him to to know that no part of this review is because of him. Chad has always been great and I'm sorry I put you through so much in the past couple years that was out of your control. I know I sound crazy but, I've never brought my vehicle in for service unless it was needed. More

I have bought several cars from Ryan Ternes over the years and he's always been great to work with, I will be buying more in the future. years and he's always been great to work with, I will be buying more in the future. More

Great people to work with across the board! I have worked here for two years and have had a blast! Our team has grown tremendously! here for two years and have had a blast! Our team has grown tremendously! More

Ryan Ternes Get that IPAD no better salesman should have it. This guy will go above and beyond to make your dreams of owning the vehicle you want possible! Get that IPAD no better salesman should have it. This guy will go above and beyond to make your dreams of owning the vehicle you want possible! More

Ryan Ternes is nice lol. He is good at his advertising online. I would buy a car but I already have a brand new one. online. I would buy a car but I already have a brand new one. More

Ryan was very good to work with , down to earth. Honest, very helpful and knowlegable.We will use him for our next purchase. Hopefully in the near future. very helpful and knowlegable.We will use him for our next purchase. Hopefully in the near future. More

Worst Customer Service I've had an ongoing issue with a lifter tick per bulletin 15-06-01-002H in my 2018 Chevrolet Silverado 1500 for several months. The dealership and G I've had an ongoing issue with a lifter tick per bulletin 15-06-01-002H in my 2018 Chevrolet Silverado 1500 for several months. The dealership and GM warranty are aware of the issues I have with this truck and claim the tick noise to be a fuel injector. Yes, you can hear the fuel injectors doing their tick noise after the motor gets a little heat in it and the lifter tick goes away. GM is aware of the engine misfire/tick noise as of March, 2019. GM has labor operation codes for its certified parts changers to reference. Over the past couple years I've spent more time sitting in the waiting area at the dealership and at work than I've gotten to be with my family. I've never been irate with any employee at Eddy's always had a smile on my face. I've sent video proof to Eddy's of the noise and still haven't got anything done. I've tried to contact management in service and have had radio silence. 15-06-01-002H is the GM GM bulletin if anyone else has the same issue More

Avoid these dishonest people. Drove 2 hours to purchase a truck that I had spent the previous day talking on the phone with them about. We even reached out before we left to let them know we were on our way. truck that I had spent the previous day talking on the phone with them about. We even reached out before we left to let them know we were on our way. Arrive and it was magically sold. Complete SHAM! More

Horribly Disorganized I came in to Eddy's months ago after being contacted by Caleb B. I went in after being hounded to, knowing that I had roughly 5000-6000 in negative eq I came in to Eddy's months ago after being contacted by Caleb B. I went in after being hounded to, knowing that I had roughly 5000-6000 in negative equity on a spark and no down payment. I expected to walk in, explain my situation, and basically get some info to come back with later. Once I got to Eddy's I was greeted by Caleb at the door and sat down with my interests already in mind. The first visit went ok but ultimately I couldn't rationalize the sharp increase in what my car note would've been. Caleb called me again very recently and after finally giving in to a higher car note (because I loved the car and the Allstate Insurance rep helped me immensely by balancing my insurance) I was sold a 2019 Chevy Cruze Hatchback, Red Hot color. I drove the car and believed it was mine for a week and a half, all the while noticing my trade in wasn't "going through". After I, myself, had to call about it, Caleb informed me the deal fell through and I had to return the car. I was embarrased publicly and my credit suffered, all to not even keep the vehicle. More