Eddy’s Chevrolet Cadillac

Zero stars isn't an option. Chris, the service manager, is awful and ignores you. Their extended warranty is a scam. The most mismanaged service department I have ever experienc Chris, the service manager, is awful and ignores you. Their extended warranty is a scam. The most mismanaged service department I have ever experienced. Sales team was great, but that's what you'd expect. When I bought my car they said they would do a full inspection, and fill up the tank up with gas. They gave me the car on E... not very confident they even inspected it either. TLDR: Service department is holding my car hostage, they aren't even working on it, and the warranty company is unresponsive. They also invent issues to charge you more, they have tried this scam twice. Summary of my experience so far: 1) Brought my car in for routine maintenance, plus to fix the passenger chair controls (controls fell inside the chair). They didn't even look at the chair issue. 2) Bring my car back the next day so they can look at the chair issue. This visit took twice as long, even though it was for one specific issue. For some reason, they did their routine inspection video again, and miraculously discover that my air filter needs changed... why wasn't this addressed during my previous appointment, literally a day before? Either a dishonest attempt to get more money, or their techs aren't good at their job and didn't notice/check the first time. The service manager Chris completely ignored my questions as to why they were even doing a full inspection again, and why they didn't mention my air filter the day before. To make things worse, the chair control isn't covered, even though I purchased the bumper to bumper warranty. They wanted to charge $300+ just for the part. I looked at it myself, and was able to pop it back in place... Embarrassed for the service team, and angry they would try and charge so much money when it didn't even need to be replaced. 3) One year later now and my transmission is having issues. Bring my car in Tuesday, it is now Saturday and they haven't even began working on my car. Chris keeps telling me he will call me with an update, never does, and I have to call every day. His excuse? Waiting on the warranty company... either the warranty company is ghosting him, or he isn't trying that hard to reach them. Meanwhile, I'm left with no car, and they conveniently don't have any loaner cars. More

FELIPIE IS A GREAT SALESMEN! Come see him, he goes above and beyond for his customers. Come see him, he goes above and beyond for his customers. More

Felipe was so helpful, kind and knowledgeable! Wouldn’t go to anyone else! He made it such a pleasant experience! Wouldn’t go to anyone else! He made it such a pleasant experience! More

I would like to leave a review about Mr. Felipe - his customer service is absolutely excellent. The way he takes time to not only listen, but understand your needs as a customer is unparalle Felipe - his customer service is absolutely excellent. The way he takes time to not only listen, but understand your needs as a customer is unparalleled. I truly hope many other customers get to experience working with Felipe and your dealership. Best experience I’ve had in years, if not ever. Mr. Felipe is truly one of a kind and unmatched in his professionalism and service. Thanks for everything! I will send every referral your way. More

Felipe was such an amazing person to work with. Went the extra mile for us to find the perfect car. Would 10/10 recommend. Went the extra mile for us to find the perfect car. Would 10/10 recommend. More

Great customer service! ! Definitely will recommend to family and friends. Love my new car, second time buying from Eddys. ! Definitely will recommend to family and friends. Love my new car, second time buying from Eddys. More

I would definitely be recommending Eddy’s Chevrolet to everyone I know looking for a car. Felipe was so helpful and super kind at helping me find my first car. The whole time I was smiling and felt well t everyone I know looking for a car. Felipe was so helpful and super kind at helping me find my first car. The whole time I was smiling and felt well taken care of through out the whole process. 100/10 would be my rating of Eddy’s More

We had assigned purchase agreement for a vehicle with Eddie’s Cadillac and they went around us and sold the car to someone else while avoiding our calls texts and emails over three day time period. Incre Eddie’s Cadillac and they went around us and sold the car to someone else while avoiding our calls texts and emails over three day time period. Incredibly unprofessional and not a company you should do business with.Sadly their contract is so substandard anyone e who does business with them is at risk. More

I was pleased to work with Avery, He worked with me and picked out the best car that suited me. I would so recommend Avery to sell you a car. He was pleasent and worked hard to help me .I would highly reco picked out the best car that suited me. I would so recommend Avery to sell you a car. He was pleasent and worked hard to help me .I would highly recommend Eddys Chevrolet Cadillac in Wichita, KS. Be sure to ask for Avery! More

Service and experience was outstanding. I was in and out with my new Bolt in about 2 hours. I was in and out with my new Bolt in about 2 hours. More