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Eddie Tourelle's Northpark Nissan

Covington, LA

Overview
Employees
Reviews
4.7
403 Reviews
Our mission for over 25 years at Eddie Tourelle’s Northpark Nissan is to provide quality service to you, our customer. We recognize by consistently exceeding the satisfaction of folks like yourself we achieve our goals of growth and prosperity. Our success is built on the skills and efforts made by each Northpark team member who maintains Northpark’s outstanding reputation in the community for quality, integrity, and exceptional service.
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955 North Highway 190

Covington, LA

70433

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Showing 403 reviews

February 29, 2024

I love the service and attention. The job didn't take long. Very courteous and wanted to make me happy. Very pleased! More

by jothomas48
Recommend Dealer
Yes
Employees Worked With
David Zoller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Zoller
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Mar 01, 2024 -

Eddie Tourelle's Northpark Nissan responded

Fantastic! Thank you for taking time to share your experience at Northpark Nissan with us here. We appreciate the opportunity to serve you!

Helpful
February 29, 2024

it good and always fast doesn't take long to get car serviced and nice employees More

by samantha70452
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Zoller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 01, 2024 -

Eddie Tourelle's Northpark Nissan responded

Wonderful! Thank you for sharing your experience at Northpark Nissan with us here. We appreciate your ratings and your choosing our team for your vehicle's service.

Helpful
February 28, 2024

Jamie is excellent and goes above and beyond to take care of me! She deserves a raise! More

by TRINISUE
Recommend Dealer
Yes
Employees Worked With
Jamie.
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Mar 01, 2024 -

Eddie Tourelle's Northpark Nissan responded

Awesome! Thank you for the recommendation and for choosing our team at Northpark Nissan. It's our people that make the difference and we love providing our best to you.

Helpful
February 28, 2024

Nice to work with but process drug on too long We were there for about 5 hours More

by tculotta3456
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon
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Feb 28, 2024 -

Eddie Tourelle's Northpark Nissan responded

Thank you for your honest feedback on your car shopping with us. We take that seriously as we constantly strive to improve the experience shoppers have. While some aspects of vehicle purchase are beyond our control, we know there are ways to better manage your time with us during that process. We do thank you for choosing our team here at Northpark and welcome you to our Northpark family.

Helpful
February 28, 2024

The dealership provided the worst buying experience. They found a way to suck out the excitement of buying a new vehicle. More

by shapresten
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Kevin Kelley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen Shockley, Zoe Hamann
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Feb 28, 2024 -

Eddie Tourelle's Northpark Nissan responded

Firstly, we as an entire team apologize for not providing a truly exceptional experience. That's our goal each and every time we have the opportunity to serve someone. We do appreciate your purchasing from our store in the end but understand we have ways to improve to ensure a the complete satisfaction of all customers. Our work is never done in that respect. We believe you'll find being part of our Northpark family is a fulfilling experience as you begin your new vehicle ownership.

Helpful
February 26, 2024

Doesn't honor appointments and gives stupid reasons why. Sorry service. Take appointment off your website. More

by SILVERSABER
Recommend Dealer
No
Employees Worked With
Brian Mahne, Brian Mahne
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Feb 26, 2024 -

Eddie Tourelle's Northpark Nissan responded

Firstly, we as an entire team apologize for not completely exceeding your expectations during your recent visit with us. That's always our #1 goal. We all appreciate you taking time to schedule your appointment. Doing so helps us know the traffic we may expect that day, prepare staff accord ingly, and confirm that you will have your vehicle serviced. Unfortunately we cannot always predict what our drive-in traffic will look like. That's a variable that affects the turnaround time for all our customers. We work to ensure everyone is seen and work is completed correctly in as quickly as possible without sacrificing quality of work. Thank you for bringing this to our attention so we can improve and better accommodate appointments. It's something we always want to be doing so we can deliver on our promise of a truly exceptional experience.

Helpful
February 24, 2024

Had an appointment for an oil change. Was in and out within an hour. Professional staff. Excellent service. More

by KCP44
Recommend Dealer
Yes
Employees Worked With
Joshua Sheridan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Sheridan
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Feb 26, 2024 -

Eddie Tourelle's Northpark Nissan responded

Fantastic! Thank you for taking a moment to share and rate your visit with us at Northpark Nissan. We appreciate you choosing us.

Helpful
February 24, 2024

Very nice workers and services staff. I bought my truck there. When I’m ready for another car I’m going to Eddie Tourelle’s Northpark Nissan More

by mkaystein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Sheridan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 26, 2024 -

Eddie Tourelle's Northpark Nissan responded

Awesome! Thank you for being a loyal member of our Northpark familiy! We truly appreciate you and every opportunity to serve you.

Helpful
February 23, 2024

Great customer service, explains everything completely minimum wait time the staff is very polite and courteous More

by kdmingo4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie
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Feb 26, 2024 -

Eddie Tourelle's Northpark Nissan responded

Perfect! Thank you for choosing Northpark Nissan for your service. We're thrilled to hear our team delivered on our promise of a truly exceptional experience.

Helpful
February 23, 2024

First encounter was great but had to go back and get sign over to another lender was very cold not much said. Acted like sign here and go. More

by Eloise Graham
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Kravec
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Madi Greer
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Feb 26, 2024 -

Eddie Tourelle's Northpark Nissan responded

Thank you for the feedback and taking time to share your ratings. We are always working to deliver a better overall experience and your feedback helps us find distinct ways to improve. We apologize for not completely exceeding your expectations and will put forth better efforts that combine to make your next visit the best it can be.

Helpful
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