Eddie Tourelle's Northpark Hyundai

My experience was excellent with everyone except Michael Swan. He is an arrogant person and extremely rude and disrespectful. If Preston and others hadn't kept him away I would have left without purchasing Swan. He is an arrogant person and extremely rude and disrespectful. If Preston and others hadn't kept him away I would have left without purchasing the 2 vehicles that day. More

Northpark was very courteous and professional in our purchasing experience. Very responsive to our requests and we would definitely recommend to anyone interested in buying a Hyundai. purchasing experience. Very responsive to our requests and we would definitely recommend to anyone interested in buying a Hyundai. More

Ronald and his team went above and beyond my expectations . They were super busy and got me finished on time ! . They were super busy and got me finished on time ! More

I’ve been waiting for several weeks on a part to repair the cross traffic sensor in my rear bumper and I’ve called several times to get some information on the status with no return call or information. the cross traffic sensor in my rear bumper and I’ve called several times to get some information on the status with no return call or information. More

Fantastic people helping when you need help. No one better in my 73 years with cars No one better in my 73 years with cars More

I was introduced to Preston from Steve Jackson years ago. I have a great working relationship with Preston and I fully trust him I have a great working relationship with Preston and I fully trust him More

Everything was fine. The only thing I would add is when a customer walks into the service dept someone should acknowledge their presence, even if it’s a welcome we will b The only thing I would add is when a customer walks into the service dept someone should acknowledge their presence, even if it’s a welcome we will be with you in a moment. I was completely ignored until, I assume the service manager, walks in and asked if I had been helped. He then walked me to a counter. Other than this is issue every thing went great. More

Service rep was very helpful and explained what had been performed. Also wait time was not too long. performed. Also wait time was not too long. More

What frustrated me the most was the scheduling--- it was an AI bot and it wasn't able to get the appointment the day/time I wanted. So I had to call another time and go through hoops to get a person and the an AI bot and it wasn't able to get the appointment the day/time I wanted. So I had to call another time and go through hoops to get a person and then I scheduled it with her and got the day and time that the AI bot told me I couldn't have. Also, when I dropped the car off I asked them to be sure they reset my service warning, because they hadn't done that the previous time so my electronic warning started coming on way earlier that it needed to-- didn't match the sticker. The website said there was a 24,000 mile preventative servicing, but when I got to dealership, there service timeline said 20,000 and 30,000. Finally, 3 days after I brought it home I got a 'change your oil NOW' electronic notice with a warning light-- so they didn't reset the service reminders because I looked on my receipt and they listed oil change--- or did they NOT do the oil change? Plus WAY TOO MANY communications—emails, texts, phone… More