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Eddie Tourelle Hyundai

Covington, LA

Overview
Reviews
4.5
1,782 Reviews
Call Dealership (985) 801-7000
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200 Holiday Square Boulevard

Covington, LA

70433

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Showing 1,782 reviews

January 03, 2023

Very professional . Chris is a true example of Customer Service. They were able to get me in sooner than any other Hyundai dealership. Thank you More

by DCCOLLINS504
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Clark
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January 03, 2023

Service personnel were courteous however the problem with my vehicle was not corrected. I was given estimates totaling approximately $1,500.00 but these repairs were “guesses because they could not identify More

by Angry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christian Clark
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Jan 03, 2023 -

Eddie Tourelle Hyundai responded

Hi Mrs. Terrye, sorry to see you were unhappy with your visit. I know we had trouble duplicating the problem you were having and gave you an estimate on the probable cause. We wanted to be clear that because no codes were in the system and we couldn't duplicate the problem that this was an educated guess. I know the dealer you normally go to couldn't get you in for an appointment and we were able to get you right in. We also waived all diagnostics charges even though our technician spent a few days trying to duplicate the concern. When I called you earlier to see what we could have done better you hung up on me. I'm sorry you felt like you had a bad experience we always want our customers to leave happy.

Jan 03, 2023 -

Angry responded

I did not hang up on you. I told you I had to end the call because I was in carline picking up my daughter and you continued talking. Cell phones are not allowed in the school carline. Also your information regarding the other dealer not being able to look at my car is false. I did not attempt to take it to Hyundai of Slidell because of my fear of the vehicle stalling on the interstate.

January 03, 2023

The service department was friendly and we received quick service. We dropped the car off and it was ready in about 30 minutes More

by GALNUN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Clark
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January 03, 2023

Received my car after oil change with blue streaks down the back of my car, my rotated tires did not get the same amount of air, nor was my oil life reset on my car More

by Linds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Swan
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January 03, 2023

Friendly helpful staff. Enjoying the complimentary service that came with my new Tuscon purchase. Thanks More

by warester
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin, Ronald Oubre, Christina Sharp, Christian Clark
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January 03, 2023

They take good care of my car when they have it. They complete the service in a timely manner. More

by CJONES580
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Preston Alexander
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January 03, 2023

The manager was extremely helpful and even corrected the situation. I am very grateful for the service manager. More

by Eloisegold11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Clark
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January 03, 2023

Christian took wonderful care of me. All recommended services for my Kona were performedand the car was thoroughly washed and cleaned. More

by videobill60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Clark
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January 03, 2023

Great service from a friendly staff in a comfortable and inviting environment. They are always ready to tackle any issues you have and see them to resolution. More

by GLT
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Elliott
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December 31, 2022

I had a wonderful experience with my salesman he worked hard to get me in a beautiful palisade. More

by melodyephrampus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Morgan, Michael Swan
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