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Eddie Tourelle Hyundai

Covington, LA

Overview
Reviews
4.5
1,778 Reviews
Call Dealership (985) 801-7000
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200 Holiday Square Boulevard

Covington, LA

70433

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Showing 1,778 reviews

January 05, 2023

No complaints. Stayed in touch with me by text so I appreciated that he kept me informed More

by YES0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Clark
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January 05, 2023

It’s very frustrating dealing with this dealership, since I have had to waste my time on 4-5 separate visits over time to fix a known “valve”problem. If I were you, I would go somewhere else. They slow walk More

by RM5418
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ronald Oubre, Christian Clark
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Jan 05, 2023 -

Eddie Tourelle Hyundai responded

Mr. Morgan, I’m sorry you felt that we were “slow walking “ the warranty repair on your vehicle. When you came in for your appointment today, We got the vehicle diagnosed right away. Had the part in stock and wanted to repair it. You said you wanted to take the vehicle and come back on a later date to have it repaired so we put your name on the part And now have you scheduled for Monday. We are always mindful of a customers time. That’s why we would have liked to have repaired it today. When you bring it back on Monday will have it repaired right away and back to you. We look forward to seeing you then!

Jan 06, 2023 -

RM5418 responded

This “valve” issue has been out there several times before. This isn’t the first time the valve issue has come up (your predecessor). It should have been fixed back then. I asked you do you have to order the part you said yes. I could have left it if you had the part. Awhile later, You then came back and said you had the part when I already told someone not to pick me up. Then when I said I could bring it tomorrow no go. Yeah I’m busy too!!

January 04, 2023

A Friendly staff that handled everything very professionally. I was in and out in just a few hours with my new car. More

by Tyler
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hunter Landry, Jeff Morgan, Hunter Theisges
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January 04, 2023

Me and my fiancé stayed in the waiting room for 2 1/2 to 3 hours. They didn’t even come tell us our car was ready for us to leave. I had to ask the receptionist 3 to 4 time how much longer. I did not even g More

by Hannah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ronald Oubre, Christina Sharp, Christian Clark
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January 04, 2023

Everyone was very nice and super helpful. Brought our vehicle in for maintenance and everything was taken care of superbly! More

by travis57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gared, Christina Sharp
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January 03, 2023

Josh assisted my dad & I with the process of a getting a car. It was the best experience I’ve had at a dealership. I didn’t expect to go in and buy a car the same day, but the car was beautiful and the help More

by Caroline Golden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Tourelle, Hunter Landry, Clifford Byrd
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January 03, 2023

Very professional . Chris is a true example of Customer Service. They were able to get me in sooner than any other Hyundai dealership. Thank you More

by DCCOLLINS504
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Clark
Report | Print
January 03, 2023

Service personnel were courteous however the problem with my vehicle was not corrected. I was given estimates totaling approximately $1,500.00 but these repairs were “guesses because they could not identify More

by Angry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christian Clark
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Jan 03, 2023 -

Eddie Tourelle Hyundai responded

Hi Mrs. Terrye, sorry to see you were unhappy with your visit. I know we had trouble duplicating the problem you were having and gave you an estimate on the probable cause. We wanted to be clear that because no codes were in the system and we couldn't duplicate the problem that this was an educated guess. I know the dealer you normally go to couldn't get you in for an appointment and we were able to get you right in. We also waived all diagnostics charges even though our technician spent a few days trying to duplicate the concern. When I called you earlier to see what we could have done better you hung up on me. I'm sorry you felt like you had a bad experience we always want our customers to leave happy.

Jan 03, 2023 -

Angry responded

I did not hang up on you. I told you I had to end the call because I was in carline picking up my daughter and you continued talking. Cell phones are not allowed in the school carline. Also your information regarding the other dealer not being able to look at my car is false. I did not attempt to take it to Hyundai of Slidell because of my fear of the vehicle stalling on the interstate.

January 03, 2023

The service department was friendly and we received quick service. We dropped the car off and it was ready in about 30 minutes More

by GALNUN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Clark
Report | Print
January 03, 2023

Received my car after oil change with blue streaks down the back of my car, my rotated tires did not get the same amount of air, nor was my oil life reset on my car More

by Linds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Swan
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