
Eddie Tourelle Hyundai
Covington, LA
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I needed an oil change and tire rotation. When I arrived and checked in, I was told it would take 45 minutes to complete the job. According to the invoice, the job took 2 hours, but I was not When I arrived and checked in, I was told it would take 45 minutes to complete the job. According to the invoice, the job took 2 hours, but I was not notified of it's completion. I had to go inquire about my car's status but my service rep was nowhere to be found. Finally, I had to get the service manager to find my car and get me checked out, 30 minutes after the job was finished, 2 1/2 hours after I was told it would be 45 minutes. I had the same experience on my previous oil change. Scheduling is not a strong point of this service department. More
Christian my service manager is Great. There’s 2 Genesis dealerships in New Orleans where I live. I rather drive to Covington because of her There’s 2 Genesis dealerships in New Orleans where I live. I rather drive to Covington because of her More
I had an amazing experience, great staff, great product! Highly recommend. Will be back myself. Thank you. Highly recommend. Will be back myself. Thank you. More
I made an appointment for 1:30pm. I waited almost two hours for them to change the oil in my car even though I had an appointment. After I left the oil filter was not placed on my car I waited almost two hours for them to change the oil in my car even though I had an appointment. After I left the oil filter was not placed on my car correctly and I had to return so they could fix it. I was still charged for the oil change More