Eddie Tourelle Hyundai

After 3 hours of service . Same problem you need to hear more ? They blamed it on squirrel s Same problem you need to hear more ? They blamed it on squirrel s More

Everyone at Eddie Tourelle's Northpark Hyundai was professional and courteous. We got a great car at an amazing deal. It's about a 45 minute drive from my house and there's another dealership that is professional and courteous. We got a great car at an amazing deal. It's about a 45 minute drive from my house and there's another dealership that is closer. But, Trey took good care of us and Eddie Tourelle's has my business going forward. More

Courteous staff. Comfortable wait area. Great communication. They keep you informed of car’s progress as it is being serviced. Comfortable wait area. Great communication. They keep you informed of car’s progress as it is being serviced. More

The service was great! Christian Clark was phenomenal and will always ask for him. Preston is always great to talk with and he has been a great help over the years. Thank t Christian Clark was phenomenal and will always ask for him. Preston is always great to talk with and he has been a great help over the years. Thank them and their service and kindness. More

I brought my ioniq in for a broken air conditioner. The issue was identified to be a hole in the condenser. The repair required a new condenser so one was put on order which would take several days. No The issue was identified to be a hole in the condenser. The repair required a new condenser so one was put on order which would take several days. No problem. So I went and picked up my car in the meantime. While driving on the interstate the next morning I heard a terrible dragging sound. It turns out the engine splash plate was incorrectly reinstalled after the inspection, had come loose, and was dragging on the ground. The engine splash guard was not totalled but damaged enough to compromise some of the fastening system. I made a temporary repair with duct tape and stayed off the interstate. I notified the service department of the situation and expressed my frustration. The service representative mentioned they could fix it with a zip tie, I said that would be unacceptable and they would have to make it right when I brought the car in for the condenser replacement. When the condenser arrived I was not notified. I called after 5 days and was told it was in and scheduled an appointment for 6 days later. 5 days later I was called and told the part was in. I informed the service representative I already had an appointment set up for the next day. The next day I brought my car in for repair. The condenser was repaired. The damaged engine splash guard was simply reinstalled. Missing fastening hardware was replaced but the damaged area unaddressed. I reluctantly paid and left. Hindsight I wish I had pushed for a replacement. In summary I took my ioniq to the dealer expecting to pay a little more but to get better service. I was mistaken. The incorrect attachment of the engine splash guard, subsequent damage, and lackluster repair attempt was very frustrating. Additionally the lack of punctuality in letting me know parts were in is also frustrating. More

I had brought my car in for a repair under warranty very quick service I was in and out in less than an hour. Everyone was very nice facility was clean. quick service I was in and out in less than an hour. Everyone was very nice facility was clean. More

Courteous, efficient, professional, reliable, timely, service. They went to bat for me with the extended warranty company and got my claim approved. Saved me a huge repair bill. Very satisfied. service. They went to bat for me with the extended warranty company and got my claim approved. Saved me a huge repair bill. Very satisfied. More

My car was in the shop from December 2022-March 2023. My warranty company paid for the repairs and it still took over a month for me to get my vehicle back. My vehicle still isn’t operating properly. I’m My warranty company paid for the repairs and it still took over a month for me to get my vehicle back. My vehicle still isn’t operating properly. I’m not sure what work, if any, was actually completed on my vehicle. Some of the things that were paid for weren’t completed. Also, a piece that goes under the car is in the back of the car. I wish I could give 0 stars or even a negative star. More

Staff is helpful and informative. They take time to explain, and never make you feel rushed. They take time to explain, and never make you feel rushed. More