Eddie Tourelle Hyundai

Disappointing, left multiple messages for return call, no return call, escalated to service manager Ron Oubre, left message, no return call I have had all maintenance performed at facility, vehicle burning return call, escalated to service manager Ron Oubre, left message, no return call I have had all maintenance performed at facility, vehicle burning oil, appears dealership wants nothing to do with resolution More

I contacted them about a used vehicle on their lot that I saw online. I set up a time to come see the vehicle the next day. The next morning, I had a phone call from the salesman confirming my appointment ti saw online. I set up a time to come see the vehicle the next day. The next morning, I had a phone call from the salesman confirming my appointment time. I then made the two hour drive from my house to the dealership. My salesman greeted me and said he was currently with another customer so I was passed off to another individual. He grabbed some keys and went outside to retrieve the vehicle. About 20 minutes later, the salesman finally comes back to tell me that, “unfortunately the vehicle you came to see sold last night but we have a brand new model you can get instead!” I got very aggravated and thanked them for wasting my time and money. The salesman refused to admit it was a complete waste of my time. I then asked to speak to the salesman that called me earlier in the morning to confirm I was still coming. I asked him why he couldn’t have told me the vehicle was no longer for sale and saved me all this time and effort. I told them no thank you and left. They called me almost immediately from multiple lines and convinced me to come back to see the brand new model and they would get it down close to the price of the used model I originally wanted to see. I went back only for them to take $500 off the price which made it ABSOLUTELY NOWHERE NEAR the price of the other one. Also, it was extremely frustrating when I decided not to buy the vehicle and asked for my car keys, which the appraisers still had HOURS after being finishing the assessment. This ENTIRE experience was terrible and I will never return to this dealership. More

THIS IS THE ABSOLUTE WORST SERVICE DEPARTMENT I HAVE EVER DEALT WITH IN MY LIFE! I HAVE HAD INFINITI BMW LEXUS ACURA VEHICLES AND BY FAR EDDIE TOURELLES HYUNDAI IS AWFUL. I HAVE HAD A RECURRING PROBLEM WITH DEALT WITH IN MY LIFE! I HAVE HAD INFINITI BMW LEXUS ACURA VEHICLES AND BY FAR EDDIE TOURELLES HYUNDAI IS AWFUL. I HAVE HAD A RECURRING PROBLEM WITH THE TIRE PRESSURE MONITORING SYSTEM SINCE I BOUGHT THE CAR 3 YEARS AGO AND IT STILL IS NOT FIXED!!!!!! AND THEN THIS WEEK WE ARE UNDER A GEAT WARNING AND MY AIR IS NOT WORKING AND THEY SAID SORRY WE CAN FIX IT IN 10 DAYS MAYBE…DID NOT OFFER A LOANER CAR OR ANYTHING AND I HAVE 2 SMALL CHILDREN!!!I WILL NEVER BUY ANOTHER HYUNDAI More

Excellent, personal service with attention to detail, listening to concerns, and extra efforts to ensure satisfaction. listening to concerns, and extra efforts to ensure satisfaction. More

Service advisor facilitated my car in being taken care of even though the day was booked with appoinrments even though the day was booked with appoinrments More

Appointment granted as set. Staff was very accommodating and professional. We were very glad to get this recall done and over with. Staff was very accommodating and professional. We were very glad to get this recall done and over with. More

Great service, make you feel comfortable like you are at home, nice greeting and making sure they have everything ready for when you making purchases home, nice greeting and making sure they have everything ready for when you making purchases More

The service department is absolutely horrible. This is the second time having issues. I’ve been waiting for a call from the dealership for a recalled part for 13 days now. It was supposed to be de This is the second time having issues. I’ve been waiting for a call from the dealership for a recalled part for 13 days now. It was supposed to be delivered within 7 days. The last time the part for my car was ordered wrong at minimum 3 different times. I had to keep calling the dealership for updates because their communication skills are lacking. More

Easy to work with We had a great experience. The salesman was very knowledgeable and professional and easy to work with The salesman was very knowledgeable and professional and easy to work with More

Everyone was helpful and was attentive to my requests I didn’t have to wait long for service didn’t have to wait long for service More