
Eddie Tourelle Hyundai
Covington, LA
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Service department can be better. There is too much to write. Unfortunately, I would not use this services department again if I did not already purchase 2 vehicles from this dealersh There is too much to write. Unfortunately, I would not use this services department again if I did not already purchase 2 vehicles from this dealership. More
Michael was very professional and open. He communicated very well and was always polite. He worked diligently to resolve issues that were created by dealership processes. I would work with He communicated very well and was always polite. He worked diligently to resolve issues that were created by dealership processes. I would work with him again. He does a great job of working for his customers. More
It's hard figuring out where to start with this stealership. While my salesman was good other aspects of my experience were horrible, and out of the 5 new cars I've bought in my life I would've nev stealership. While my salesman was good other aspects of my experience were horrible, and out of the 5 new cars I've bought in my life I would've never expected such. If it has the Northshore advantage package, run, go to another dealer. The protection film was peeling when I bought the car, I was promised a call to set up an appointment to fix it, but once you do the survey all five stars like they ask, they won't fix anything. Three months after I just peeled it off and accepted my loss. The financing was the most shadiest of it all, after expressing the only extra I wanted was gap and settling for a maintenance plan extended warranty was still snuck in my contract with the finance guy making sure to rush me and put his hand over the rights thing so I wouldn't catch it. After catching it and complaining they assured me it could be canceled and it wasn't a problem. I went in to sign the cancellation and was told the credit on my financing would take months. Low and behold I'm almost a year and never received a credit, this is actually quite common after reading online because the finance man loses money so they won't turn it in. If you go through this get a copy of the paper you signed, it is very much able to have legal recourse from a lawyer and is very illegal, I can't do anything cause I don't have proof. Also be truthful on the hyundai survey, I was assured everything would be fixed if I 5 starred it and it was a blatant lie. Go to another state before this dealer, or get a loan somewhere else before financing would be my advice. More
The person dealing with my car didnt explain every well that replacing the part on my car wouldnt allow it to run if it was left unchanged i was unable to drive xar off lot and person was very confrontatio that replacing the part on my car wouldnt allow it to run if it was left unchanged i was unable to drive xar off lot and person was very confrontational More
Horrible. Will never go there for service again. Waited 2.5.hours before I was told it was going to be 4 hours.more. Paid over 1k for a warranty part. Made an Will never go there for service again. Waited 2.5.hours before I was told it was going to be 4 hours.more. Paid over 1k for a warranty part. Made an appointment online and they told me I didn’t have an appointment. This was a bad issue that needed to be fixed. Also, what the xxxx is a 35 dollar shop charge. More