Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Eddie Tourelle Hyundai
Covington, LA
1,778 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,778 reviews
August 30, 2023
My family has bought 7 cars from this dealership. Preston Alexander is our go-to salesman. He knows how to build customer relationships and treats us right. Ronald Oubre in service has been with t Preston Alexander is our go-to salesman. He knows how to build customer relationships and treats us right. Ronald Oubre in service has been with the dealership for as long as I can remember. He's always friendly and makes us feel like VIPs! I never feel like the service department is trying to up-sell me on things my car doesn't need, either. They know my driving habits and pay attention to what my specific needs are. Always a pleasure dealing with them and I highly recommend going to this dealership if you're anywhere within a reasonable distance. More
by cmb6868
Employees Worked With
Hunter Landry, Preston Alexander, Jeff Morgan, Ronald Oubre
August 30, 2023
This place is hit or miss with wait time and their customer service. Prior to my last visit, service was EXTREMELY prompt, courteous, and efficient. However my last visit was horrible. I couldn't f customer service. Prior to my last visit, service was EXTREMELY prompt, courteous, and efficient. However my last visit was horrible. I couldn't find my car after they serviced it and my car settings were set back to factoty mode. I waited two hours for an oil change, and I was not provided with a new mileage/date sticker. I had to walk back in to request one. People who came way after me left before me. Overall, poor experience this time around. More
by miakiefer3
Verified CustomerEmployees Worked With
Ronald Oubre
August 30, 2023
best dealership experience yet! would absolutely recommend eddie tourelle northpark hyundai!! david my salesman was so polite and professional got me a great price for my new 2024 t would absolutely recommend eddie tourelle northpark hyundai!! david my salesman was so polite and professional got me a great price for my new 2024 tuscon. several managers welcomed me to the dealership and asked if i wanted water or coffee! little things like that mean the most. wesley in finance made the paperwork very easy explaining every document and additional coverages! overall very elite team More
by bettyflorish
Employees Worked With
David bordok, Jeffrey Elliott, Hunter Landry, Clifford Byrd, Wesley Harwell
August 30, 2023
best dealership experience yet! would absolutely recommend eddie tourelle northpark hyundai!! david my salesman was so polite and professional got me a great price for my new 2024 t would absolutely recommend eddie tourelle northpark hyundai!! david my salesman was so polite and professional got me a great price for my new 2024 tuscon. several managers welcomed me to the dealership and asked if i wanted water or coffee! little things like that mean the most. More
by schadwelljennifer
Employees Worked With
david bordok, Jeffrey Elliott, Hunter Landry, Clifford Byrd, Wesley Harwell
August 30, 2023
Tony was amazing and Hunter was also. Very easy process. I was so comfortable I felt like I was at home! 100% recommend this dealership. Very easy process. I was so comfortable I felt like I was at home! 100% recommend this dealership. More
by traceywicker3
Employees Worked With
Jeffrey Elliott, Hunter Landry, Clifford Byrd, Wesley Harwell, Jeff Morgan, Tony Fasola
August 30, 2023
Best dealership in the south! Tony and Hunter were a pleasure to work and will recommend to friends and family! Tony and Hunter were a pleasure to work and will recommend to friends and family! More
by Darlenegfischer
Employees Worked With
Jeffrey Elliott, Hunter Landry, Clifford Byrd, Michael Swan, Tony Fasola
August 29, 2023
our salesman david was so nice and helpful made the car buying process fun and we got a great deal found the exact car we were looking for! wes in finance was very helpful making sure all paperwork was cle buying process fun and we got a great deal found the exact car we were looking for! wes in finance was very helpful making sure all paperwork was clear and direct for sure would send our family and friends to eddie tourelle northpark hyundai!! More
by schadwelljennifer
Employees Worked With
david bordok, Jeffrey Elliott, Hunter Landry, Clifford Byrd, Wesley Harwell
August 28, 2023
Understaffed, inept and do not address requested concerns. Gave me a tuneup and oil change for $600 after I expressed concern with the brakes, warning signals on the dash and the speedometer racing concerns. Gave me a tuneup and oil change for $600 after I expressed concern with the brakes, warning signals on the dash and the speedometer racing to 100 mph while driving. I am now having the car correctly fixed for $1500 with a trustworthy mechanic. The Hyundai reps let me drive away with a belt in threads and brakes not fixed. Was told the brakes were "fine" and when asked about the belt he replied"we can only see the belt from one side". Amazing my personal mechanic was able to see it from both sides... Hyundai left the old o ring on the oil filter and added a 2nd. I was left with no oil in the engine and thankfully got it to a mechanic I could trust before I was left stranded and burned up the engine. When speaking to the Hyundai rep responsible for the last visit, he stated that there was nothing he could do to refund the money for the oil change that almost killed my engine or the tuneup they performed without addressing the tattered belt hanging by a thread-"we don't change that belt for a tuneup". He stated that "if we refunded money to everyone that has issues afterwards without Hyundai doing the continued work, we'd have a problem" and implied that I was one of many looking for a payday. Logically, I chose not to go back to the Hyundai dealership for more of the same. More
by leslielandry1
Employees Worked With
Gerod zero stars
August 27, 2023
I brought my car in Monday evening for a recall software upgrade that was supposed to take less than an hour to a few hours maximum. Had to leave the car overnight. I heard nothing by mid afternoon the next upgrade that was supposed to take less than an hour to a few hours maximum. Had to leave the car overnight. I heard nothing by mid afternoon the next day so I tried to call the dealership three times, twice it told me 'service department not available' and went to voice-mail, the third time someone answered but put me on hold then it went to voice-mail. I had to go to the dealership in person that evening to take my car back (which had not even been touched), because I needed it first thing the next morning to drive to a doctor appointment. Zero communication from the service department and what was supposed to take a few hours max never even happened. More
by jillm704
