
Eddie Tourelle Hyundai
Covington, LA
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I guess it's my fault for not knowing about cars, but I feel absolutely violated by how much they take advantage of that. After paying thousands for what they assured was necessary work I decided I better feel absolutely violated by how much they take advantage of that. After paying thousands for what they assured was necessary work I decided I better start learning to do it myself. Well turns out what they did really should take 3-4 hours, they charged 10. An hour labor to change a valve cover. Sounds fancy, but it's just a plastic cover that SNAPS ON and needs to be taken off to get to the spark plugs anyway. They charge an hour for each minor item regardless of how trivial. I get minimum labor, but you don't get to start the clock over after each step. And don't even get me started on the mark up for parts. Oh, and I broke down again two days after getting my car back (after three weeks). More
Had my car serviced beginning of July, and was told that a part would be ordered for my check engine light. I was told it would take 5 to 6 days to have it in. Almost 2 months goes by and I never heard from a part would be ordered for my check engine light. I was told it would take 5 to 6 days to have it in. Almost 2 months goes by and I never heard from the service advisor, I called numerous times and left messages, but did not get a call back. Finally was able to bring my car in when I was told the parts came in, and dropped my car off. I was also told it would take two hours to fix the car, But didn’t hear back from anyone that day. I called several times only to be told the next day that they need to order another part. We had plans to go out of town for Labor Day weekend, but because they kept the car longer than expected, we had to cancel our trip. Horrible service. I will be bringing my car to another dealership from now on. More
David my salesman was 100% professional. . no hassle, simple and quick process. Wesley in finance was also professional and awesome . Great team and I’ll be back for my next vehicle. . no hassle, simple and quick process. Wesley in finance was also professional and awesome . Great team and I’ll be back for my next vehicle. More
Service Department Great! !! Thank you Ron for the effort to solve the water marks issue on my 2022 Tucson. I don't know whether the cause was a Resitall application issue or !! Thank you Ron for the effort to solve the water marks issue on my 2022 Tucson. I don't know whether the cause was a Resitall application issue or not but my washing and polishing would not remove them. Your Service Department removed the water marks and solved my problem. The courtesy rides back and forth from the dealership to my home were superior. More
Excellent. . A+++ service.. buy a car from Hunter and team.. even open on holidays and service available at no charge.. They are better than any dealerships I . A+++ service.. buy a car from Hunter and team.. even open on holidays and service available at no charge.. They are better than any dealerships I have dealt with over 30. More