Eddie Gilstrap Ford

Took our 2008 Ford F-350 brush fire truck to Eddie Gilstrap's on the 12th of Aug to have our power steering line replaced due to leaking. We learned that when the power steering goes bad so does the b Gilstrap's on the 12th of Aug to have our power steering line replaced due to leaking. We learned that when the power steering goes bad so does the brakes? After Gilstraps had the truck 48 hours I had to call them to get an update. They told me that they had to order the parts and it would take two days. So 5 days later they finally fixed the power steering but now they said the brake master cylinder was bad. Now they had to order that part and said it would take one day for the part to come in. Well 48 hours later the brake parts came in and after 9 days that they had the truck and ME calling THEM 5 times to get updates we finally got our truck back. The excuses were (1) parts can not be found (I found the parts online and 45% cheaper and only 2 day shipping) (2) Mechanic was on vacation. (3) Service manager said part came in late (parts Dept said parts came in during the morning hours) (4) Service Manager said people were working on the truck (when I drove by you could see that no one was working on the truck. I checked 5 times during the day and still no one working on the truck). After keeping our fire truck out of service for 9 days and paying $1489.00 for replacing power steering lines and a master cylinder I never even received a thank you or explanation of charges by any of the service reps. The cashier did her best but I was very disappointed at the service people for ignoring the proper customer service etiquette that I deserved as a paying customer, I felt like I was bothering them. I personally will never take my two vehicles to Eddie Gilstraps for anything, nor will our fire fighters or my family and friends in and around Salem. I called 2 other dealerships in Clarksville and in Seymour and they both said the repairs took to long and we were over charged. Shame on you Gilstrap... More