Ed Voyles Kia of Chamblee
Chamblee, GA
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I purchased new tires at Costco for my wife's Kia Sorento. Costco could not remove the old tires since my wife had lost the lug "key." I, therefore, had to go to the nearest Kia Dealership (Ed Voyl Sorento. Costco could not remove the old tires since my wife had lost the lug "key." I, therefore, had to go to the nearest Kia Dealership (Ed Voyles) to have the keyed lugs removed so Costco could replace the tires. Issues: 1. Voyles removed four lugs (one for each tire) and charged me $20!!! (It took 2 minutes.) 2. Voyles did not replace the removed lugs! (How could anyone be so STUPID!!! Is this "CUSTOMER SERVICE"!!!??? 3. Voyles did not tell me they did failed to replace the lugs. EVEN MORE STUPID!!! 4. Voyles allowed me to leave with only four lugs on each tire! BEYOND STUPID!!!! When I returned to Costco, I was informed I was missing the lugs. Costco, AT NO CHARGE, gave me four lugs to temporarily replace the lugs Voyles removed. Howeverf, the four Costco lugs didn't match the existing KIA lugs. I called Voyles and told them the situation. They apologized over the phone and requested that I bring it back in and they would "take care of it." A few days later, my wife takes the car back to Voyles. She spoke to the Service Manager! Not only did he BLAME her for losing the key, he charged her $12 more dollars for replacing the temporary lugs!!!!! Do you think he took advantage of a WOMAN??? I do!!! Plus, their decision was SIMPLY STUPID!!! The bottom line: VOYLES KIA IN CHAMBLEE IS SO STUPID!!!!!! They lost a customer because of a few cheap LUGS!!! STUPID!! STUPID!!! STUPID!!!!!!! I CAUTION ANYONE TRYING TO DEAL WITH THESE BOZOS!!!!!! More
it was a pleasure dealing with edvoyles kia,chamblee,ga. my salesman john bradley went beyond the call of duty to make me a "happy [lease]buyer' '''his sales mgr "taurus" also wanted me to be a "happy" buye my salesman john bradley went beyond the call of duty to make me a "happy [lease]buyer' '''his sales mgr "taurus" also wanted me to be a "happy" buyer. the finance mgr ; pleasant,a pleasure to work with,and the process was effortless.[due to my excellent credit rating,of course]. i would recommend my salesman 'john bradley to anyone who would like to purchase a kia.the follow up from the dealership,service ,sales etc,has been wonderful,and I luv my kia!!! fran steinberg...atlanta,ga More
OK, let's be honest, most people (including me) would rather do anything besides negotiating a car sale. Well what a HUGE surprise it was to me when we met with Cedric Dandford. He's completely knowledge rather do anything besides negotiating a car sale. Well what a HUGE surprise it was to me when we met with Cedric Dandford. He's completely knowledgeable, relaxed, genuinely honest, and actually made our car buying experience FUN! Cedric is like hanging out with a family member - who also happens to sell cars. He answered every question we had, as well as informed us of things we never thought to ask. His honesty and opinions are very much appreciated. And here's a big one...he was never pushy. We've actually purchased two Kia Sportages from Cedric. After owning my first Sportage for only 6 days, a woman ran a red light and totaled my new car. Cedric showed genuine kindness and concern; and was truly helpful. He had us in a new Kia (same as the first) again within a couple of weeks. I highly recommend buying a Kia from the Ed Voyles Kia of Chamblee Dealership. Be sure to ask for Cedric - you'll not only love the Kia's, you'll find out how fun buying a car can be. More
I recently went to Ed Voyles Kia -Chamblee with no intentions of purchasing a car. Cedric Danford approached me with the most pleasant upbeat personally, being a women with little to no car Knowlege C intentions of purchasing a car. Cedric Danford approached me with the most pleasant upbeat personally, being a women with little to no car Knowlege Cedric Danford went above and beyond to educate me about the different cars on the lot to find the perfect car for me. Cedric gained my trust he held my hand and walked me through the whole process, he has amazing customer service and it was a pleasure working with him. I am a strong believer it is very important to show appreciation when outstanding customer service is met and I would like Cedric and his managers to know how much I appreciated him, he is a great asset to the car business industry. Kudos to you Cedric Danford More
I was recently in the market for a nice, dependable car that fit into my budget and I found it here at Ed Volyes Kia with the help of Issac Stephens. Issac was very friendly and personable, and made me fee that fit into my budget and I found it here at Ed Volyes Kia with the help of Issac Stephens. Issac was very friendly and personable, and made me feel comfortable with my first car purchase! I bought a 2010 Honda Civic at a great price with great mileage, and I love it! I had a great car buying experience and will be recommending Issac to my friends and family! More
I was very hesitant about going into a dealership to purchase a car. I felt that I might be out of my budget and was a little overwhelmed. All of those uneasy feelings were quickly subsided when i was a purchase a car. I felt that I might be out of my budget and was a little overwhelmed. All of those uneasy feelings were quickly subsided when i was approached by Cedric Danford. Mr. Danford was one of the employees there who assisted in helping me find the right car for me. He was very well informed about Kia , from the features of the vehicle to their affordable prices. Cedric Danford was the epitome of perfect customer service. I would recommend him and this dealership to any of my friends and family based off of the way he treated me. He is someone I could trust and made me feel like he was my friend. More
My daughter was in Atlanta with our Rio to work for a television festival for a week. The car stopped in traffic and got towed to Voyles. Needs a $2000 new transmission they said, no other word about any television festival for a week. The car stopped in traffic and got towed to Voyles. Needs a $2000 new transmission they said, no other word about any other issues or safety. So we had them fix the transmission in a 10 year old car. Then they apparently have no van service to get you back to your car. My daughter is in a strange city-working 12+ hours a day and was coldly told "take the train." Thanks-we just spent $2000 and you can't deliver it to the hotel? They did eventually but only after the general manager called my daughter 6 times within an hour during a time she was at work and she explained she couldn't talk. She felt harassed. So my daughter finally gets back home (with no light and radio because Voyles left them disconnected) in another state and the car stops again. She has it towed to her her local Kia dealer and finds there are numerous problems easily seen when the hood is opened. She was lucky to make it back and now we have another $1000 worth of work on a car that only cost $9000 to begin with. Voyles never mentioned there were OTHER issues, which had we known we might not have even invested in the transmission. VERY disappointed in their service and would not use them again. They clearly do not care about customers. And yes-before I complained on here I emailed the general manager (at the address he used to email me before) telling him all this because I feel one should complain to the source. I haven't' heard back from him. I wouldn't use them again. More
My husband and I were looking for a car. We went to every dealership and were never greeted but this wasn't the case with Ed Voyles Kia of Chamblee. As soon as we stepped foot on the dealership, Cedric Danfo dealership and were never greeted but this wasn't the case with Ed Voyles Kia of Chamblee. As soon as we stepped foot on the dealership, Cedric Danford, promptly greeted us and asked if he could provide any assistance. He asked us exactly what we wanted and showed us exactly what we wanted without trying to sell us another model. Cedric is very honest and straightforward, and he will do everything he can to make your budget work with the car you want. Even though we had some complications with our sale, the five hours spent at the dealership was worth it. Cedric Danford is really great at follow-ups and you can tell he is very excited about the cars he sells. He is not pushy at all and that is why we ended up purchasing our first car, a 2013 Kia Soul, with him, and we look forward to returning in a few years to get our second car. More
DeAndre did an excellent job! Friendly, assertive and on the ball. Polite and made sure he followed up with any outstanding issues. Even took the time to call me because he had missed my departure from th the ball. Polite and made sure he followed up with any outstanding issues. Even took the time to call me because he had missed my departure from the dealership. All around awesome salesman. More