Ed Voyles Kia of Chamblee

TERRIBLE I brought my car in because I received a notice in the mail about a recall about a defect in the engine. After my car was inspected I was told that it I brought my car in because I received a notice in the mail about a recall about a defect in the engine. After my car was inspected I was told that it was fine and that they did a oil change. The very next morning I tried to start my car to go to work and it DID NOT START. I had to call an uber that I couldn't afford, to get to work. I was almost late. Turns out a mechanic looks underneath my hood and tells me my battery is extremely loose. Whoever worked under my hood at Kia NEGLECTED to make sure they didn't interfere with my battery while they inspected under my hood! More

An excellent experience from start to finish. Michael Lehman went above and beyond what I was expecting for my car buying experience. Any issue we ran into, he jumped at it and worked hard to res Michael Lehman went above and beyond what I was expecting for my car buying experience. Any issue we ran into, he jumped at it and worked hard to resolve or give me the most amount of information possible to help me make a decision. I never felt pressured and Mike and Larry worked very hard to get me financed in the car that I wanted, and never even offered something less or different that I was looking for. Amazing team and I will definitely go back in the future for any car buying needs my household may have. More

Best car buying experience! It was so nice not to feel the normal pressure associated with most car buying experiences! I was paired with Mike Lehman for my purchase and couldn' It was so nice not to feel the normal pressure associated with most car buying experiences! I was paired with Mike Lehman for my purchase and couldn't be more pleased with his down to earth approach. I knew the Optima model that I wanted and Mike made it happen without the normal haggling over price. That was actually a very small part of the experience. Mike had me complete a few forms and then get some free lunch that was being grilled outside the dealership. After lunch, he set me up with the financing department and showed me the service department. After less than 2 hours, Mike was handing me the keys to my new Optima! I also need to thank Larry Haydon in the financing department. Looking forward to seeing you guys soon! More

Bad customer service!!!!! 03/29/17 This was by far the worst experience I have had at any dealership. Fist of all I went to drop my car off at 6:30am, as I'm finishing filling 03/29/17 This was by far the worst experience I have had at any dealership. Fist of all I went to drop my car off at 6:30am, as I'm finishing filling out the form to put my keys in drop box, I fell off the sidewalk and hurt my right hip. So I drop my car off for them to check to see why my check engine light came on. So Brandy Brown from service call me and gives an update, stating they had fix the problem and it would be $125.00 and some change which she wasn't a pleasant person to talk to. So I come and pick up my car, paid for the service and ask to speak to a manger. I spoke to Jeff to see if I could get an accident report and he acted like he didn't know what I was talking about. So by now I'm really frustrated and want to go home. On my way home my check engine light comes back on. So I called to speak to service and they where closed already. I asked the front office person if she could put Brandy Brown an note to give me a call first thing, and I left an message on my voicemail. I never received an phone call the next day. I was calling and calling and kept getting Brandy voice mail, until I called from one of my co-workers phone, then she picked right up. So I explained to Brandy the problem I was having with my car my with the check engine light coming back on again, so Brandy states "when can you bring your car back"! I told her I can bring it same day on my lunch. Not once did she apologize to me for having to come right back to drop my car off for the same issue I was having the day before, after she told me the problem was solved and my check engine light was off. I will never deal with Brandy Brown again. She doesn't have any customer service skills. More

Good Customer Service After I had an bad experience with service department, I work with Michael Lehman in sales and he was the best ever!!!!! I left with a smile on my f After I had an bad experience with service department, I work with Michael Lehman in sales and he was the best ever!!!!! I left with a smile on my face and was very pleased. I would recommend all my friends and family to him. More

Ed Voyles and Mike Lehman , my sales consultant, made this the absolute best car buying experience since receiving my license over 55 years ago. Mike's demeanor was fantastic. , my sales consultant, made this the absolute best car buying experience since receiving my license over 55 years ago. Mike's demeanor was fantastic. He was relaxed and never pressured me to commit to any deal. He worked with me not against me. The entire process was well explained and I did not feel rushed at any time. We actually had fun!! When shopping for my new Kia Soul, I visited several other dealerships. They seemed unwilling to work with me and I constantly felt pressured. Not here. I would travel way out of my area to visit Ed Voyles. A friend of mine and my husband accompanied me. The friend used to be in the car business. He stated Mike was the best he had ever observed. I would also like to state that the Financial Mgr, Larry Hayden and Sales Manager, Tahir Ilyas were also tops. No pressure but relaxed, listened, and respected what I had to say. A great experience! Find out for yourself next time your shop for a new or used car. I highly recommend visiting Ed Voyles. Ask for Mike. More

First Service experience @Ed Voyles Kia Very good customer service everyone was pleasant no long wait time. Ed Voyles Kia has my business for all my automobile needs.Keep your prices reason Very good customer service everyone was pleasant no long wait time. Ed Voyles Kia has my business for all my automobile needs.Keep your prices reasonable. Thank you More

5 Stars for sales and service! My wife and I finally came to the end of our long quest to replace our 14 year old VW. We worked with Mike Lehman at Ed Volyles Kia and he went above My wife and I finally came to the end of our long quest to replace our 14 year old VW. We worked with Mike Lehman at Ed Volyles Kia and he went above and beyond our expectations. We test drove 3 different cars, sat in several others and investigated two different models but ended up buying the 2016 Sorento with the upper end trim packages. We feel that this was the right decision given the car's safety rating, warranty, technological package and Consumer Reports review. Mike was patient and understanding in our uncertainty and informed us of each model's advantages and pricing with available dealer rebates and Costco discount. Other salespeople at other dealers have been condescending or indifferent, traits I really dislike. Mike was responsive to our questions but not pushy, and went to bat for us when we asked for some small concessions. Mike also took us around to the rest of the dealership team (finance, general management, service) So that we would be familiar with these people if there was ever a need to interact with them. If you need a new Kia, call Mike! More

Car is excellent !!! Dealer was horrible. Go in to the showroom and meet with Kyle to trade in my current Kia Soul for an automatic. My daughter could not get a manual transmission down. It wa Go in to the showroom and meet with Kyle to trade in my current Kia Soul for an automatic. My daughter could not get a manual transmission down. It was pretty smooth sailing that day. Customer service was great......WHEN YOU ARE BUYING THE CAR. Afterwards it is almost no existent. Was transferring my license plate from my old car to my new one to save some hassle. So I thought. After about 3 weeks, I emailed Kyle to see about getting my plate, as the new car still had the temp on it. No response. Called about a week later. Still no response. Now that the temp plate is about to expire, I call and speak to the receptionist, who transfers me to the sales manager, who then transfers me back to the front desk because he is not the person I need to speak with in regards to the salesperson not returning my email or calls, then the receptionist sends me to the finance manager. He informs that I should have gotten the tag about 3 weeks after my purchase because that is how long it takes to get the paperwork through. Although I was told that my tag would be put in the spot where my spare tire was when I bought it. Not there. Spoke to the GM, who said he believed his salesperson had put it in my car before the car left. Funny how after checking and taking everything out of the car, TWICE, I was still left without a license plate. He basically called me a liar on the phone to cover the incompetence of his sales staff. So now I had to spend 3 hours of my time going to the police station in Chamblee to get a police report files for a lost plate, and the tag office to get a new plate because they could no longer help me in this situation. I had bought the car and taken possession, it was now "my problem". I will go back and get more Kias. They are EXCELLENT cars for the money. I will never shop at this dealer again for one though. Too much of a headache and hassle with the people who work there. I will also recommend to anyone that asks to go elsewhere, as they have wasted enough of my time. Would not want them doing this to anyone else. More

Great Experience I worked with AB. He was an excellent salesperson, very nice and informative. I really appreciated him never pressuring me to buy the car. I recomm I worked with AB. He was an excellent salesperson, very nice and informative. I really appreciated him never pressuring me to buy the car. I recommend him to anyone who is looking to buy! More