Ed Voyles Kia of Chamblee

Steven was incredibly helpful during the whole process of my car being at the dealership! my car being at the dealership! More

Great service! Didn’t have to wait too long to be called into the office to get started on my oil change. Steven was fast and great. Explained everything to me so I Didn’t have to wait too long to be called into the office to get started on my oil change. Steven was fast and great. Explained everything to me so I could understand More

Tana Brock was very professional and helpful. She made sure my oil change was done in a timely manner which I greatly appreciated!! She made sure my oil change was done in a timely manner which I greatly appreciated!! More

When we came into the store, the folks were friendly and the test drive was really quick. We were just starting our search, so I really appreciated the quick test drive. Later that week, reached out to the the test drive was really quick. We were just starting our search, so I really appreciated the quick test drive. Later that week, reached out to the sales rep about the trim packages we liked on the Telluride and information about my trade in. The email we got back just gave us the pricing and nothing about our trade in or next steps. So I emailed again about the pricing we saw online and asked about next steps to trade our car in and look at the trim packages of the Telluride they had onsite. The next email I received was terribly written - grammar and sentences didn't make any sense and yet still no "next steps" to come in and make a deal. So I called into the store, asked for a sales manager, left a message and I still haven't received a call back. We ended up going to Jim Ellis Kia and getting the vehicle there. More

Terrible customer service in the service department. Doreen needs more training. When she informed me about the status of my vehicle, the status kept changing and remained inconsistent. She also sent me Doreen needs more training. When she informed me about the status of my vehicle, the status kept changing and remained inconsistent. She also sent me the wrong information TWICE about my car. Why keep texting me when you are not 100% sure of the status of my car? Doreen needs to not sound defensive when a customer asks a simple question. While on the phone with Doreen, I inquired about speaking to an actual technician so they can describe the work that was done on my car. She got VERY defensive and argumentative. She said I could not talk to a technician. I asked her about specific technical issues and she got defensive and said, “ I don’t know I’m not a technician.” Sooo shouldn’t I talk to a technician instead of you if you cannot explain anything to me? Eventually she said I can talk to the technician manager. When I arrived in the service department, I was able to speak to the service manager who also had terrible customer service skills and seemed EXTREMELY upset cause I requested to talk to him. While talking to me, he gave me an attitude as if I was an inconvenience to him. However, Doreen’s mood completely changed when I was talking to her in person, she was not defensive or rude. However, she read what the technician wrote word for word on my statement. I don’t need someone to read off the document, i can do that. I need someone who knows how to explain why and how my issue was remedied from beginning to end. She also told me she didn’t have the paper in front of her over the phone. That would have been an awesome detail to mention when we previously talked instead of the attitude. Doreen is nice when you do not request to speak to someone else. It is odd that I cannot talk to an actual technician at this location. The service people need to work on their customer service skills. This is my first and LAST time going to this location. More

Always pleasure working with CAwalt Easy in and out process and accurate details of service process and accurate details of service More

Hands Down. .. the Best Kia Dealership in Metro- Atlanta!! I can't say enough about the team at Ed Voyles Kia of Chamblee. We've been customers since 2012 and ha .. the Best Kia Dealership in Metro- Atlanta!! I can't say enough about the team at Ed Voyles Kia of Chamblee. We've been customers since 2012 and have purchased/leased 5 going on 6 cars from them. Tahir, Fred & Andy are my guys... they always take good care of my family and anyone I send to Ed Voyles. We live in Douglas County but still go all the way out to Chamblee for service and to trade in our vehicles because the team there does it right! More

I am currently at the dealership now. Paid for an oil change and tire rotation. Went out to my car and for the THIRD time, my tires had not been rotated. I made the service advisor aware Paid for an oil change and tire rotation. Went out to my car and for the THIRD time, my tires had not been rotated. I made the service advisor aware of the situation the last two times even though he was “positive” they had been rotated. I showed him proof each time that they had not been rotated. Had to show him proof again today. Guess I have to find a more reputable company now. More

I bought my 2014 Sirento at this dealership and have never taken it anywhere else fir service. Today I went in to get appointment because a light came on on my dash and one if the service men told me it never taken it anywhere else fir service. Today I went in to get appointment because a light came on on my dash and one if the service men told me it was a vad sensor. I explained that I work and only have one car, their response was the end of June was first available time. I was so upset I just left, that's how they treat loyal customers. Called to speak with manager and git his voicemail and of course he didn't call back. Very upset and disappointed. More

My wife is driving a 2008 Kia Sportage. Beginning of this year we found out there was a recall on this vehicle so I called Kia and they make an appointment to bring the car. They gave us th Beginning of this year we found out there was a recall on this vehicle so I called Kia and they make an appointment to bring the car. They gave us the closest appointment which was next month (4 weeks later). We dropped off the car on the day of the appointment and after 4 -5 hours they called us for pick up. When I went to pickup the car they told me they don't have the part in stock and they have to order from Kia. I asked them what did you do in 4-5 hours and their response was (INSPECTION THE CAR). Finally, they gave me another appointment which was the next month (March, 2023). Again I dropped off our car and asked the advisor to make sure they receive the part and they can complete the service so they told me yes we have the part and we can finish it in 3-4 hours. I came back home and after 4 hours I called the service department to check the status of the car and they said we need another 1 and half hour to finish the job. We went to dealer after 5 half hours for pickup and they told me that they didn't replace anything because of (HECH CONNECTOR) damaged. I was very angry and I need an explanation about this irresponsible act so, I went to service manager office to talk to him and unexpectedly he was rude and without and apology told me that what do you expect? your car is 15 years old and we don't have all parts in stock. I asked him you genius didn't see the damaged connector in first appointment or even this morning? I don't know how they running this company but I am pretty sure they doing nothing and steeling people's time. If this was my company I FIRED him right away. I as a customer bring money to the dealer you hold my car twice for doing nothing and charge the Kia Motor for hourly labor. What the F***K. I called Kia customer service and open a case but I will NEVER EVER BUY ANY KIA CAR AGAIN. Nobody cares that you took 2 times day off to bring the car for fix. More