Ed Voyles Kia of Chamblee

The service advisor was excellent with great communication skills and was very friendly. I was given a very accurate estimation of my service cost upon arrival. communication skills and was very friendly. I was given a very accurate estimation of my service cost upon arrival. More

Steven was great! Got my car back faster than expected. I appreciate and thank you! Got my car back faster than expected. I appreciate and thank you! More

Always respectful of my time even in less than ideal situations. Everyone is very friendly situations. Everyone is very friendly More

I had an unbelievable buying experience with Tino and the service I received from Doreen this week was first class! I can’t say enough good things about my experience!! service I received from Doreen this week was first class! I can’t say enough good things about my experience!! More

My experience with Ed Voyles was amazing. They were so professional. I had a major issue with my car and they kept me informed the whole way. They were so professional. I had a major issue with my car and they kept me informed the whole way. More

Steven was incredibly helpful during the whole process of my car being at the dealership! my car being at the dealership! More

Great service! Didn’t have to wait too long to be called into the office to get started on my oil change. Steven was fast and great. Explained everything to me so I Didn’t have to wait too long to be called into the office to get started on my oil change. Steven was fast and great. Explained everything to me so I could understand More

Tana Brock was very professional and helpful. She made sure my oil change was done in a timely manner which I greatly appreciated!! She made sure my oil change was done in a timely manner which I greatly appreciated!! More

When we came into the store, the folks were friendly and the test drive was really quick. We were just starting our search, so I really appreciated the quick test drive. Later that week, reached out to the the test drive was really quick. We were just starting our search, so I really appreciated the quick test drive. Later that week, reached out to the sales rep about the trim packages we liked on the Telluride and information about my trade in. The email we got back just gave us the pricing and nothing about our trade in or next steps. So I emailed again about the pricing we saw online and asked about next steps to trade our car in and look at the trim packages of the Telluride they had onsite. The next email I received was terribly written - grammar and sentences didn't make any sense and yet still no "next steps" to come in and make a deal. So I called into the store, asked for a sales manager, left a message and I still haven't received a call back. We ended up going to Jim Ellis Kia and getting the vehicle there. More

Terrible customer service in the service department. Doreen needs more training. When she informed me about the status of my vehicle, the status kept changing and remained inconsistent. She also sent me Doreen needs more training. When she informed me about the status of my vehicle, the status kept changing and remained inconsistent. She also sent me the wrong information TWICE about my car. Why keep texting me when you are not 100% sure of the status of my car? Doreen needs to not sound defensive when a customer asks a simple question. While on the phone with Doreen, I inquired about speaking to an actual technician so they can describe the work that was done on my car. She got VERY defensive and argumentative. She said I could not talk to a technician. I asked her about specific technical issues and she got defensive and said, “ I don’t know I’m not a technician.” Sooo shouldn’t I talk to a technician instead of you if you cannot explain anything to me? Eventually she said I can talk to the technician manager. When I arrived in the service department, I was able to speak to the service manager who also had terrible customer service skills and seemed EXTREMELY upset cause I requested to talk to him. While talking to me, he gave me an attitude as if I was an inconvenience to him. However, Doreen’s mood completely changed when I was talking to her in person, she was not defensive or rude. However, she read what the technician wrote word for word on my statement. I don’t need someone to read off the document, i can do that. I need someone who knows how to explain why and how my issue was remedied from beginning to end. She also told me she didn’t have the paper in front of her over the phone. That would have been an awesome detail to mention when we previously talked instead of the attitude. Doreen is nice when you do not request to speak to someone else. It is odd that I cannot talk to an actual technician at this location. The service people need to work on their customer service skills. This is my first and LAST time going to this location. More